This individual is an experienced IT service professional who has 11 years of experience within the IT/Software industry. Their past experience had them working for one of the biggest IT solutions providers in Asia as a Service Delivery Manager. Their daily focus was on identifying and executing on service level agreements, preparing operational level agreements, improving customer experience and motivating and training a team of agents to ensure they hit their KPI’s.
This individual has a clear understanding of what is required in an IT solutions based environment and excels in post sales, customer experience and service execution. This driven individual is now looking for a new challenge with an organization that takes pride in hiring the best of the best.
In person this individual is presentable, outgoing and well spoken and is an exceptional candidate who is highly recommended for interview.