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Local professionals who can drive domestic growth in hot pursuit by employers


Steady economic growth in Malaysia will result in a stable recruitment market with employers focusing on professionals who can help tap into domestic affluence, according to Hays Malaysia.

This is one key finding from the latest Hays Quarterly Report, for the July to September quarter, which analyses the key trends of the current job market.

Tom Osborne, Regional Director of Hays in Malaysia, says, “The perception of the market is that the Malaysian economy will be domestically driven and remain fundamentally healthy despite global economic slowdown. Consequently, companies are now looking for talent with relevant skills to bolster domestic sales.”

In banking, professionals with a depth of experience in private banking and sale of retail products will be pursued as employers seek to provide end to end financial solutions in these less risky areas, which are demonstrating sustainable growth.

“Hiring activity in human resources and information technology will remain strong amid a shortage of talent. We also see significant demand for risk-management professionals including risk and compliance managers in banking and security specialists in IT,” Tom adds.

Malaysian companies also place strong emphasis on hiring professionals with excellent soft skills, such as language and communication skills, to support their business growth.

“In the HR sector, the tremendous growth of small- and mid-sized enterprises in Malaysia has led to demand for talent who understand the local market. Companies are also focused on expanding their HR teams to develop existing pools of talent,” says Tom.

“Learning and development professionals with the ability to manage talent and encourage professional development are increasingly sought after by companies.”

According to the Hays Quarterly Report for July to September, demand is highest for the following skilled professionals:

• Accountancy & Finance:
Financial Regulatory Reporting professionals – Hiring managers often require candidates with in-depth Bank Negara Malaysia reporting experience.
Finance Business Partners – Strategic planning is a critical area for all companies on the lookout for the right candidates to improve business.

• Banking & Financial Services:
Compliance Managers – The ever-increasing focus on compliance means the demand for talent in this area is always high.
Anti-Money Laundering professionals – Those with regional exposure and the ability to manage transaction monitoring issues are highly sought after.

• Contact Centres:
Customer Analytics Consultants – Companies seek to improve the customer experience via data analysis, driving demand for experienced consultants.
Heads of Contact Centre – Experienced professionals are in high demand as employers look for top talent to lead their centres.

• Finance Technology:
Data Analysts – There is an increased interest in consumer decision-making behaviour and movement.
IT Security Managers – Experienced professionals are required as companies safeguard sensitive data and ensure smooth running of systems.

• Human Resources:
Recruitment Partners – Companies rely on them to meet their hiring needs.
Learning and Development Managers – Professionals able to manage talent, encourage professional development and conduct training are in high demand.

• Information Technology:
Software Developers – There is huge demand from IT consultancies and banks for software developers.
Enterprise Architects – Candidates with certifications such as TOGAF are the most sought after.

• Insurance:
Risk Managers – Increasing awareness of risk control creates huge need for risk managers.
Internal Auditors – With the growth and expansion of risk and compliance, advisory-inclined internal auditors are in high demand.

• Office Professionals:
Executive Assistants – Dynamic executive assistants who can provide holistic business support are desirable.
Office Managers – The development of new offices brings a greater demand for office managers.

• Sales & Marketing:
Sales and Marketing Managers – Those with the skills to drive sales growth in the construction and property development industries are in high demand.
Digital Marketing Managers – The growing digital and technology sectors create further demand for local and international candidates.

• Supply Chain:
Demand Planners – Candidates should be able to expand the range of products and goods offered.
Head of Operations – Candidates who can ensure operations run smoothly are being sought after by hiring managers.

To read the full Hays Quarterly Report, including candidate and employer trends and forecasts, please visit

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Hays, the world’s leading recruiting experts in qualified, professional and skilled people.

Hays is located in Kuala Lumpur at Suite 4 & 5, Level 23, Menara 3, Petronas, Kuala Lumpur City Centre. Phone +60 3 2786 8600 or email

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For further information please contact Esabella Yeung, Marketing Executive SEA, Asia at Hays, on +65 6424 0158 or


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