Malaysia needs good communicators to become Asia services hub


Tax Managers, Business Analysts and Sales Directors are just some of the professionals in high demand as the Malaysian government continues to implement measures to nurture the country into a regional services hub, says recruiting experts Hays.


In its latest Hays Quarterly Report, the recruiter says that jobseekers should focus on communication and leadership skills, as well as technical skills, if they are to make the most of new job opportunities emerging in Malaysia.


“Malaysia’s jobs market is positive and employers are looking for candidates with excellent communication and leadership skills. This is particularly the case for Shared Service Centres (SSCs), where these operations require team leaders and managers to work closely with local businesses in the region,” says Lisa Stanhope, Regional Director of Hays in Malaysia.


“Currently, most SSCs in Malaysia support the Asia Pacific region. However, employers plan to migrate other countries to their SSCs, which will result in the creation of new permanent jobs.”


According to Hays, many departments are seeing jobs growth. “Within financial services new positions are being created in niche areas, mostly within risk and compliance, and are catering to specific functions within banks,” says Lisa. “We are also seeing technical skills shortages across IT, finance technology, oil & gas and sales & marketing, to name a few. HR is another active area for jobs as organisations expand, restructure or up-skill existing workers.” 


So are employers hiring in your profession? A selection of skills in demand from the Hays Quarterly Report for July to September 2014 follows:


Accountancy & Finance: Within commercial businesses we have seen an increase in demand for Tax Managers with experience in implementing the new GST regulations in Malaysia. There is also strong demand for Managers and Team Leaders in SSCs throughout Malaysia.


Finance Technology: A large number of multinational corporations have recently opted to make Malaysia their global support hub, creating an increase in demand for global Network Engineers. With more and more technology moving to cloud computing and virtualization, skills in VMWare, Hyper-V and Citrix Zen are highly valued in the current market. 


Human Resources:  New HR jobs are being created within the shared service environment. Talent managers are being sought for succession planning within companies. Also, compensation and benefits professionals are in need as companies revamp their benefits and salary schemes.


Information Technology: With a growing number of multinational organisations moving their IT function to SSCs in Malaysia, we are seeing a rapid increase in demand for technical professionals with highly developed communication skills. Senior Project Managers and Business Analysts are in high demand in all IT businesses.


Oil & Gas: Within exploration and production, companies will continue to focus on hiring local talent. High demand exists for Metering Engineers and Quality, Health, Safety and Environment (QHSE) candidates with an OCTG background.


Sales & Marketing:  Sales Managers are required across most industries due to normal attrition and economic growth in Malaysia. Many companies are looking to continually grow their sales teams in order to drive business forward. Also demand has risen recently for top level sales professionals.


For more, please see the full Hays Quarterly Report at  


Hays is located in Kuala Lumpur at Suite 4 & 5, Level 23, Menara 3, Petronas, Kuala Lumpur City Centre.  Phone +60 3 2786 8600 or email


Hays, the world’s leading recruiting experts in qualified, professional and skilled people.



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