When deploying automation, the overall objective should be to provide improved employment for workers, and society as a whole. Factors such as wellbeing and self-development should be the overriding objective.

Remote learning, cross-skilling and company buy-in: how to close the digital skills gap We’re currently witnessing unprecedented growth in the role technology plays, not just in the world of work but also in our everyday lives. As a result of this more and more jobs are being created that require digital skills. However, the number of skilled candidates required to fill these roles is simply...

Whilst consumer preferences for online channels were unquestionably present prior to the COVID-19 crisis, the pandemic accelerated this trend on an unprecedented scale.