Your new company

Leading US-based fintech company in KL seeking for a capable Tier 1 Voice Engineer to join their team.

Your new role

• Provide expertise in phone switching, voice mail, call recording, and SIP Trunking.
• Troubleshoot and document customer network connections.
• Design, optimize, and implement Voice Recognition and Text-To-Speech systems.
• Review graphical user interface designs and coordinate with voice user interface in various languages.

What you'll need to succeed

• Familiarity with SIP signaling, TCP/IP, H.323, and MPLS.
• Experience with Cisco Voice certifications and large enterprise voice networks.
• Must be willing to work on rotating 24-hour shifts.
• Proficient in English to communicate with clients across the globe.

What you'll get in return

• Great learning opportunities. Sponsorship for certifications and furthering education.
• Shift allowance will be provided.
• Multiple career growth opportunities.
  
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you but you are looking for a new position, please email to maisara.azmi@hays.com.my for a confidential discussion on your career.