PRIVACY NOTICE

PRIVACY POLICY

PRIVACY NOTICE
MALAYSIA

As part of our compliance with the Malaysian Personal Data Protection Act, Agensi Pekerjaan Hays (Malaysia) Sdn Bhd (formerly known as Hays Specialist Recruitment (Malaysia) Sdn Bhd) requests you read the following notice regarding how we may process your personal information and sign where indicated to acknowledge your acceptance and understanding of this notice. Our privacy policy which is located at the bottom of our website www.hays.com.my contains further information.

Personal information may include:

Name
IC number
Employer
Photo page of passport
Visa details
Date of birth
Contact details
Emergency contact details
Work telephone number
Work email address
Work experience
Qualifications
Aptitude test results
Opinions about your work performance (eg references)
Incidents at the workplace
Other information obtained or received by us in connection with your possible and actual work placements
Information associated with managing queries and complaints

This notice applies to all information we process about you and may include some information about your physical or mental health or condition, political opinions, religious or similar beliefs, commission or allegations of an offence and other sensitive personal information. References to personal information in this notice include such sensitive personal information.

We may collect personal information about you when:

You complete one of our registration forms or provide any other information in connection with your possible or actual work placements or applications

We receive any reference about you
We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
We receive the results of any competency or medical test or background checks
We receive any complaint or other information from or about you in the workplace
We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
We receive any information about a workplace accident in which you are involved
You provide us with any additional information about you

Your personal information may be processed in connection with:

Your actual or possible work placement, providing recruitment services and considering any application
Retaining information to be able to consider you for a suitable position in future
Career guidance or management
Your performance appraisals
Our assessment of your ongoing performance and prospects
Any test or assessment (including medical tests and assessments) that you might be required to undergo
Our identification of your training needs
Informing you of possible work opportunities or other events such as training or information sessions by direct mail/email/SMS
Any workplace rehabilitation
Our management and resolution of any complaint, inquiry or investigation in which you are involved
Any insurance claim or proposal that requires disclosure of your personal information
Taking your references and conducting appropriate investigations into the information you have provided
Undertaking criminal reference checks
For management, research, development, benchmarking, statistical analysis, business systems and infrastructure testing and other business purposes to assist us in providing our services to you
Our direct marketing to you
As required by law or regulation
Implementing moves, adds or changes to services
Receiving and processing complaints or queries regarding loss or quality of services
Receiving and responding to billing enquiries
Processing of payments
Enabling the hosting of our front office database
Administration of relationship management procedures
Implementing or assisting with routine maintenance or disruption
Diagnosing and resolving performance issues
Providing other functions in support of the service or products
Providing client directed services and functions
Marketing and candidate or profiling activities in connection with our services
Internal record keeping purposes
Other purposes directly relating to any of the above

Your personal information may be disclosed from time to time to:

Potential and actual employers and clients
Hays and Hays group employees and potential employers located in: Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible or actual work placements and to assist us in providing our services to you
Referees
External providers of online training and induction
Our insurers
A professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information
A Workers Compensation body
Any person with a lawful entitlement to obtain the information
Trusted third parties including but not limited to:

Auditors
Property landlords
Credit reference agencies
Federal government
Suppliers and/or service providers
Current, past and prospective employers
Other recruiting agencies
Institutionalised financial organisations
Family, associates and representatives of data subjects

This may include transferring your personal information to a location or country which may not offer the same level of protection of personal information as Malaysia.

If you do not give us the information we seek:

Our collection and processing of your personal information is obligatory, otherwise:

We may be limited in our ability to locate suitable work for you
We may be limited in our ability to place you in work

As such, we generally cannot offer you the choice or means of limiting the processing of personal information in certain ways.

Access:

You can gain access to the personal information that we hold about you. We refuse access if it would interfere with the privacy rights of other persons or if it breaches any confidentiality that attaches to that information.

To make a request to access your personal information, you will need to complete an application form verifying your identity and specifying what information you require. Please contact our Privacy Officer for an application form (see contact details below).

We may impose a moderate charge for access. Our Privacy Officer will discuss this with you.

You should also anticipate that it may take time to process your application for access as there may be a need to retrieve information from storage and review information in order to determine what information may be provided.

Changes:

If we make any changes to the way we process your personal information, we will notify you where appropriate and will post these changes on our website www.hays.com.my so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. We will seek your consent to any changes where appropriate but otherwise by continuing to allow us to process your personal information you consent to such processing as described from time to time.

Contact details:

If, at any time, you wish to access or correct your information or have any enquiries or complaints about your privacy, please email our Privacy Officer at privacy@hays.com.my.

FM-037-06

NOTIS PRIVASI
MALAYSIA

Malaysia, Agensi Pekerjaan Hays (Malaysia) Sdn Bhd (formerly known as Hays Specialist Recruitment (Malaysia) Sdn. Bhd.) meminta anda membaca notis yang berikut mengenai bagaimana kami memproses maklumat peribadi anda dan menandatangani di mana ditunjukkan sebagai penerimaan dan pemahaman anda tentang notis ini. Dasar privasi kami yang terletak di bahagian bawah laman web kami www.hays.com.my mengandungi maklumat lanjut.

Maklumat ini termasuklah:

Nama;
Nombor KP;
Majikan
Muka surat foto dalam pasport;
Maklumat Visa;
Tarikh lahir;
Maklumat perhubungan;
Maklumat perhubungan kecemasan;
Nombor telefon tempat kerja;
Alamat e-mel tempat kerja;
Pengalaman kerja;
Kelayakan;
Keputusan ujian kebolehan;
Pendapat tentang prestasi kerja anda (contohnya surat perakuan);
Kejadian di tempat kerja
Maklumat lain yang diperoleh atau diterima oleh kami berkaitan dengan penempatan kerja berpotensi atau penempatan kerja sebenar;
Maklumat yang berkaitan dengan pengurusan pertanyaan dan aduan

Notis ini terpakai bagi kesemua maklumat yang kami proses mengenai anda dan mungkin termasuk sesetengah maklumat mengenai kesihatan atau keadaan fizikal atau mental anda, pendapat politik, kepercayaan agama atau seumpamanya, pelakuan sesuatu kesalahan atau dakwaan mengenai kesalahan dan maklumat peribadi sensitif yang lain. Sebutan mengenai maklumat peribadi dalam notis ini termasuklah maklumat peribadi sensitif itu.

Kami mungkin mengumpul maklumat peribadi anda apabila:

Anda telah melengkapkan salah satu daripada borang pendaftaran kami atau memberikan apa-apa maklumat lain berkaitan dengan penempatan kerja berpotensi anda atau penempatan kerja sebenar anda atau permohonan anda;
Kami menerima apa-apa surat perakuan tentang anda;
Kami menerima keputusan daripada pertanyaan yang kami mungkin buat dengan bekas majikan anda, rakan sekerja, persatuan professional atau badan pendaftaran anda;
Kami menerima keputusan mana-mana ujian kecekapan atau ujian kesihatan atau pemeriksaan latar belakang;
Kami menerima apa-apa aduan atau maklumat lain daripada atau mengenai anda di tempat kerja;
Kami menerima apa-apa maklumat tentang apa-apa penyiasatan insurans, litigasi, pendaftaran atau perkara tatatertib professional, perkara jenayah, inkues atau pertanyaan yang melibatkan anda;
Kami menerima apa-apa maklumat tentang kemalangan di tempat kerja yang melibatkan anda;

Anda memberikan kami apa-apa maklumat tambahan mengenai anda

Maklumat peribadi anda boleh diproses berkaitan dengan:

Penempatan kerja sebenar atau penempatan kerja berpotensi, memberikan perkhidmatan merekrutkan dan mempertimbangkan apa-apa permohonan;
Penyimpanan maklumat supaya anda dapat dipertimbangkan untuk suatu jawatan yang sesuai pada masa hadapan;
Panduan atau pengurusan kerjaya;
Penilaian prestasi anda;
Penilaian kami tentang prestasi semasa anda dan prospek anda;
Apa-apa ujian atau penilaian (termasuklah ujian dan penilaian perubatan) yang anda mungkin dikehendaki untuk melakukannya;
Pengenalpastian kami tentang keperluan latihan anda;
Makluman kepada anda tentang peluang pekerjaan yang mungkin ada atau acara lain seperti sesi latihan atau maklumat melalui pos/e-mel/SMS secara langsung;
Apa-apa pemulihan di tempat kerja;
Pengurusan dan penyelesaian kami bagi apa-apa aduan, pertanyaan atau penyiasatan yang melibatkan anda;
Apa-apa tuntutan insurans atau cadangan yang menghendaki pendedahan maklumat peribadi anda;
Penerimaan perakuan tentang anda dan bagi menjalankan siasatan yang sewajarnya ke atas maklumat yang telah anda berikan;
Pemeriksaan rujukan jenayah;
Tujuan pengurusan, penyelidikan, pembangunan, penandaarasan, analisis statistik, sistem perniagaan dan ujian infrastruktur dan tujuan perniagaan lain bagi membantu kami dalam memberikan perkhidmatan kami kepada anda;
Pemasaran langsung kami kepada anda;
Sebagaimana yang dikehendaki oleh undang-undang atau peraturan;
Pelaksanaan, penambahan atau pengubahan langkah-langkah perkhidmatan;
Penerimaan dan pemprosesan aduan atau pertanyaan berkenaan kehilangan atau kualiti perkhidmatan;
Penerimaan dan pemberian respons kepada pertanyaan bil;
Pemprosesan bayaran;
Pengehosan pangkalan data pentadbiran kami;
Pentadbiran tatacara pengurusan perhubungan;
Pelaksanaan atau bantuan dengan pengurusan atau gangguan rutin;
Diagnosis dan penyelesaian isu prestasi;
Pemberian fungsi lain bagi menyokong perkhidmatan atau produk;
Pemberian perkhidmatan dan fungsi yang bermatlamatkan klien;
Aktiviti pemasaran dan calon atau pemprofailan yang berkaitan dengan perkhidmatan kami;
Penyimpanan rekod dalaman
Tujuan lain yang berhubungan secara langsung dengan mana-mana yang di atas

Maklumat peribadi anda boleh didedahkan dari semasa ke semasa kepada:

Majikan dan klien yang berpotensi dan sebenar;
Pekerja Hays dan kumpulan Hays dan majikan berpotensi yang terletak di: Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Thailand, Singapore, Slovakia, Spain, Sweden & Denmark, UAE, United Kingdom, USA (dan mana-mana Negara lain di mana Hays memberikan perkhidmatannya pada masa hadapan) berkenaan penempatan kerja yang berpotensi atau penempatan kerja yang sebenar dan bagi membantu kami memberikan perkhidmatan kami kepada anda;
Referi;
Penyedia latihan dalam talian dan pengenalan luaran;
Penanggung insurans kami;
Suatu persatuan professional atau badan pendaftaran yang mempunyai kepentingan yang wajar dalam pendedahan maklumat peribadi dan sensitif anda;
Suatu badan Pampasan Pekerja;
Mana-mana orang yang mempunyai hak yang sah untuk mendapatkan maklumat;
Pihak ketiga yang dipercayai termasuklah tetapi tidak terhad kepada:

Juruaudit;
Tuan tanah;
Agensi rujukan kredit;
Kerajaan persekutuan;
Pembekal dan/atau pemberi perkhidmatan;
Majikan sekarang, bekas majikan dan bakal majikan;
Agensi merekrut yang lain;
Organisasi kewangan berinstitusi;
Keluarga,sekutu dan wakil subjek data

Ini termasuklah pemindahan maklumat peribadi anda ke suatu lokasi atau negara yang mungkin tidak menawarkan tahap perlindungan yang sama bagi maklumat peribadi seperti Malaysia.

Jika anda tidak memberikan maklumat yang kami kehendaki:

Pemungutan dan pemprosesan maklumat peribadi anda adalah wajib, jika tidak:

Liabiliti kami untuk mencari kerja yang sesuai untuk anda adalah terhad; dan
Kebolehan kami untuk mencari kerja untuk anda adalah terhad

Oleh itu, secara amnya kami tidak boleh menawarkan pilihan atau cara yang mengehadkan pemprosesan maklumat peribadi mengikut cara tertentu.

Akses:

Anda boleh mendapatkan akses kepada maklumat peribadi yang kami pegang tentang anda. Kami tidak akan memberikan akses jika ia akan mengganggu hak privasi orang lain atau jika ia melanggar apa-apa kerahsiaan yang bersangkutan dengan maklumat itu.

Untuk membuat permintaan untuk mengakses maklumat peribadi anda, anda hendaklah melengkapkan suatu borang permohonan yang mengesahkan identiti anda dan menyatakan maklumat yang anda kehendaki. Sila hubungi Pegawai Privasi kami bagi suatu borang permohonan (lihat maklumat perhubungan di bawah).

Kami boleh mengenakan suatu caj yang berpatutan bagi akses itu. Pegawai Privasi kami akan berbincang tentang perkara ini dengan anda.

Anda juga patut menjangkakan bahawa proses permohonan anda akan mengambil masa memandangkan terdapat keperluan untuk mendapatkan kembali maklumat daripada simpanan dan mengkaji semula maklumat untuk memastikan maklumat apa yang hendak diberikan.

Perubahan:

Jika kami membuat apa-apa perubahan kepada cara kami memproses maklumat peribadi anda, kami akan memaklumkan anda jika sesuai dan akan memaparkan perubahan ini dalam laman web www.hays.com.my supaya anda sentiasa tahu maklumat apa yang kami kumpulkan, bagaimana kami menggunakan maklumat itu dan sama ada kami akan mendedahkannya kepada sesiapa. Kami akan mendapatkan kebenaran anda bagi apa-apa perubahan jika sesuai tetapi selain itu dengan berterusan membenarkan kami untuk memproses maklumat peribadi anda, anda membenarkan pemprosesan tersebut sebagaimana yang diperihalkan dari semasa ke semasa.

Maklumat Perhubungan:

Jika, pada bila-bila masa, anda berhasrat untuk mengakses atau membetulkan maklumat anda atau mempunyai apa-apa pertanyaan atau aduan tentang privasi anda, sila e-mel Pegawai Privasi kami di privacy@hays.com.my. Jika terdapat sebarang percanggahan di dalam versi Bahasa Malaysia dengan versi Bahasa Inggeries, kami akan mengguna pakai versi Bahasa Inggeris.

FM-037-06

PRIVACY POLICY
MALAYSIA

Your privacy is important to Hays

Your privacy is important to us. This statement outlines Hays privacy policy on when and how we collect personal data and how we maintain, use, store, transfer and disclose the personal data we hold and reflects our commitment to you. It applies to all operations within Agensi Pekerjaan Hays (Malaysia) Sdn Bhd (formerly known as Hays Specialist Recruitment [Malaysia] Sdn Bhd) (‘Hays’), including visitors to our website.

It is the policy of Hays to respect the confidentiality of personal data and the privacy of individuals. Hays is bound by the Malaysian Personal Data Protection Act 2010.

The Hays privacy policy will be reviewed and updated from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Please regularly check our privacy policy so that you are aware of these updates and changes. Any personal data we hold will be governed by the most current version of the Hays privacy policy.

The Hays privacy policy is based on transparency

We are committed to being open and transparent about how we manage personal data and we will not use your personal data without your consent.

Types of personal information held by Hays

Personal data means any type of information in respect of commercial transactions relating to an individual which identifies him/her and or makes him / her identifiable. Personal data may include:

Name
IC number
Employer
Photo page of passport
Visa details
Date of birth
Contact details
Emergency contact details
Work telephone number
Work email address
Work experience
Qualifications
Aptitude test results
Opinions about your work performance (eg references)
Incidents at the workplace
Other personal data obtained or received by us in connection with your possible and actual work placements
Personal data associated with managing queries and complaints

This policy applies to all data we process about you and may include some data about your physical or mental health or condition, political opinions, religious or similar beliefs, commission or allegations of an offence and other sensitive personal data. References to personal data in this policy include such sensitive personal data.

When and how personal data is collected

Standard personal data collection

We may collect personal data about you when:

You complete one of our registration forms or provide any other information in connection with your possible or actual work placements or applications
We collect any references about you
We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
We receive the results of any competency or medical test or any background check
We receive any complaint or other information from or about you in the workplace
We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
We receive any information about a workplace accident in which you are involved
You provide us with any additional information about you, either in hard copy or online

General personal data collected from visitors to our website

We gather personal data about all our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is most beneficial for our users and how we can continually create a better overall website experience for you.

Your personal data collected on the hays.com.my website

In some instances we may need specific data about you, such as name, address, email address, telephone number etc. We will collect this personal data if you apply for a job or sign up for a service via our website. We may also ask you for other personal data such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience.

Purposes for which we may collect and further process personal data

Your personal data may be collected and further processed in connection with:

Your actual or possible work placement, providing recruitment services and considering any application
Retaining data to be able to consider you for a suitable position in future
Career guidance or management
Your performance appraisals
Our assessment of your ongoing performance and prospects
Any test or assessment (including medical tests and assessments) that you might be required to undergo
Our identification of your training needs
Informing you of possible work opportunities, relevant candidates or other events such as training or information sessions by direct mail/email/SMS
Any workplace rehabilitation
Our management and resolution of any complaint, inquiry or investigation in which you are involved
Any insurance claim or proposal that requires disclosure of your personal data
Taking your references and conducting appropriate investigations into the information you have provided
Undertaking criminal reference checks
For management, research, development, benchmarking, statistical analysis, business systems and infrastructure testing and other business purposes to assist us in providing our services to you
Our direct marketing to you
As required by law or regulation
Implementing moves, adds or changes to services
Receiving and processing complaints or queries regarding loss or quality of services
Receiving and responding to billing enquiries
Processing of payments
Enabling the hosting of our front office database
Administration of relationship management procedures
Implementing or assisting with routine maintenance or disruption
Diagnosing and resolving performance issues
Providing other functions in support of the service or products
Providing client directed services and functions
Marketing and candidate or profiling activities in connection with our services
Internal record keeping purposes
Other purposes directly relating to any of the above

If you do not give us your personal data we seek

Except for the purpose of sending promotional information, our collection and processing of your personal data is obligatory, otherwise:

We may be limited in our ability to locate suitable work for you
We may be limited in our ability to place you in work

As such, we generally cannot offer you the choice or means of limiting the processing of personal data in certain ways.

Disclosures

We may disclose your personal data (including to trusted third parties) from time to time for the purposes for which it is primarily held or for a related secondary purpose and in some cases we may only disclose personal data with your consent. Your personal data may be disclosed to:

Potential and actual employers and clients
Hays and Hays group employees and potential employers located in Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible work placements or to assist us in providing our services to you
Referees
External providers of online training and induction
Our insurers and brokers
A professional association or registration body that has a legitimate interest in the disclosure of your personal data
A Workers Compensation or social security body
Any person with a lawful entitlement to obtain your personal data
Trusted third parties including but not limited to:

Auditors
Property landlords
Credit reference agencies
Federal government
Suppliers and/or service providers
Current, past and prospective employers
Other recruiting agencies
Institutionalised financial organisations
Family, associates and representatives of data subjects

This may include transferring your personal data to a location or country which may not offer the same level of protection of personal data as Malaysia

We do not disclose information about your individual visits to the Hays’ website.

Hotjar

Our websites use services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and Recruiters. The information generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the information collected includes:

Device-specific data

The following personal data may be collected through your device and browser:

Your device's IP address (collected and stored in an anonymized format)
Your email address (if made available to us)
Your first name and surname (if made available to us)
Device screen size
Device type (unique device identifiers) and browser information
Geographic location (country only)
Preferred language used to display the webpage

Log data

Our servers automatically record information which is created upon using Hotjar. Data includes:

Referring domain
Pages visited
Geographic location (country only)
Preferred language used to display the webpage
Date and time when website pages were accessed

Hotjar will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days, some persist for the session only.

To opt out please go to the following link: https://www.hotjar.com/opt-out

Management of personal information

At Hays, we train our staff to respect the confidentiality of customer information and the privacy of individuals. Hays regards breaches of your privacy very seriously and any breach will result in disciplinary action being taken, dependent upon severity. Hays has appointed a Privacy Officer to ensure that our management of personal data is in accordance with this policy and the Personal Data Protection Act 2010.

How do we store and protect personal information?

We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.

How do we keep personal information accurate and up to date?

Hays takes such steps as are reasonable in the circumstances to ensure that the personal data it holds and discloses is accurate, up to date and complete. We recognise that personal data changes frequently with changes of address and other personal circumstances. We generally update your customer data over the telephone. Please advise your consultant when your personal details change.

If you have created a profile with Hays via our website, you are able to review and edit your personal data at any time by logging into your account and reviewing your profile. You can delete your personal data or close your account by contacting the Privacy Officer. If you do choose to close your account with Hays, Hays may retain personal data from your account as and where required by law.

Enquiries and Complaints

You have the right to make enquiries, requests to access/delete (stop Hays using) or correct your personal data or complain about alleged breaches of the relevant privacy related laws and regulations to our Privacy Officer at privacy@hays.com.my.

We aim to acknowledge receipt of all complaints within 10 working days and aim to resolve all complaints within 21 working days. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time. If you are not satisfied with our response to your complaint, you can contact the Personal Data Protection Commissioner.

Access

You can gain access to the personal data that we hold about you.

We refuse access if it would interfere with the privacy rights of other persons or if it breaches any confidentiality that attaches to that personal data.

To make a request to access your personal data, you will need to complete an application form verifying your identity and specifying what information you require. Please contact our Privacy Officer for an application form. We will respond to your request within 21 days (in compliance with applicable laws and regulations) after the request is made and provide access to the personal data in the manner requested, if it is reasonable and practicable to do so.

We may impose a moderate charge for providing access. Our Privacy Officer will discuss this with you. You should also anticipate that it may take time to process your application for access as there may be a need to retrieve personal data from storage and review it in order to determine what personal data is relevant.

If we refuse to provide you with access to your personal data, we will notify you in writing of the reasons for the refusal and the process for escalation regarding this refusal.

Correction

You may request that we correct the personal data that we hold about you if you deem it to be inaccurate, incomplete, out-of-date, irrelevant or misleading. We will take reasonable steps under the circumstances to correct the personal data.

If we refuse to correct your personal data, we will notify you in writing of the reasons detailing our refusal to correct the personal data and the process for escalation regarding this refusal. Should we refuse you may ask us to place with the personal data a statement that the personal data is inaccurate, incomplete, out-of-date, irrelevant or misleading and we will take such reasonable steps under the circumstances to associate the statement with your personal data. If you wish to exercise your rights of correction you should contact our Privacy Officer for an application form. We will not charge you for making the request to correct your personal data or associating a statement.

Feedback

Hays has several areas on our website where you can submit feedback, under the ‘contact us’ section. Any feedback that is submitted through this area becomes the property of Hays. We may use this feedback, such as success stories or responses to surveys, for marketing purposes, or to contact you for further feedback on the site.

HP-081-06

DASAR UNTUK PRIVASI
MALAYSIA

Privasi anda adalah penting pada Hays

Privasi anda adalah penting bagi kami. Kenyataan ini menggariskan dasar Hays mengenai cara kami mengutip maklumat peribadi dan bagaimana kami mengekalkan, mengguna, menyimpan dan mendedahkan maklumat peribadi yang kami simpan dan mencerminkan komitmen kami terhadap anda. Ini termasuk semua operasi di Agensi Pekerjaan Hays (Malaysia) Sdn Bhd (formerly known as Hays Specialist Recruitment (Malaysia) Sdn. Bhd ('Hays'), termasuk pelawat ke laman web kami.

Ia adalah dasar Hays untuk menghormati kerahsiaan maklumat dan privasi individu. Hays terikat dengan Akta Perlindungan Data Peribadi Malaysia 2010.

Dasar privasi Hays akan dikaji semula dan dikemas kini dari masa ke semasa untuk mengambil kira undang-undang baru dan teknologi, perubahan kepada operasi dan amalan kami serta untuk memastikan ia kekal sesuai dengan perubahan persekitaran. Sila sentiasa memeriksa dasar privasi kami supaya anda sedar akan kemaskini dan perubahan yang dilakukan. Apa-apa maklumat yang kami simpan akan ditadbir oleh versi terkini dasar privasi Hays.

Dasar privasi Hays adalah berdasarkan ketelusan

Kami komited untuk menjadi terbuka dan telus mengenai bagaimana kami menguruskan maklumat peribadi.

Jenis maklumat peribadi yang dipegang oleh Hays dan bila dan bagaimana ia dikumpulkan

Maklumat peribadi mungkin termasuk:

Nama
Nombor IC
Majikan
Mukasurat depan pasport
Butiran Visa
Tarikh lahir
Butiran kenalan
butir-butir hubungan Kecemasan
nombor telefon Kerja
Alamat e-mel Kerja
Pengalaman Kerja
Kelayakan
keputusan ujian Aptitude
Pendapat-pendapat tentang prestasi kerja anda (contohnya rujukan)
Insiden di tempat kerja
Maklumat lain yang diperolehi atau diterima oleh kami berhubung dengan penempatan kerja
mungkin dan sebenar anda
Maklumat yang berkaitan dengan menguruskan pertanyaan dan aduan

Dasar ini termasuk semua maklumat yang kami proses tentang anda dan mungkin beberapa maklumat tentang kesihatan fizikal atau mental atau keadaan, pendapat politik, kepercayaan agama atau serupa, komisen atau dakwaan sesuatu kesalahan dan maklumat sensitif peribadi yang lain. Rujukan kepada maklumat peribadi di dalam polisi ini termasuk maklumat peribadi yang sensitif seperti yang dinyatakan.

Koleksi

Kami mungkin mengumpul maklumat peribadi tentang anda apabila:

Anda melengkapkan salah satu borang pendaftaran kami atau memberikan apa-apa maklumat lain yang berkaitan dengan penempatan kerja yang mungkin atau sebenar atau aplikasi
Kami mengumpul apa-apa sebutan mengenai anda
Kami menerima keputusan pertanyaan yang mungkin kami lakukan dengan bekas majikan anda, rakan-rakan kerja, persatuan profesional atau badan pendaftaran
Kami menerima hasil apa-apa ujian kecekapan atau ujian perubatan atau apa-apa cek latar belakang
Kami menerima sebarang aduan atau maklumat lain dari atau tentang anda di tempat kerja
Kami menerima apa-apa maklumat mengenai apa-apa penyiasatan insurans, tindakan undang-undang, pendaftaran atau perkara tatatertib profesional, perkara jenayah, inkues atau siasatan di mana anda terlibat
Kami menerima sebarang maklumat mengenai kemalangan di tempat kerja di mana anda terlibat
Anda memberikan kami apa-apa maklumat tentang anda

Maklumat am dikumpul dari pengunjung ke laman web

Kami mengumpul maklumat mengenai semua pengguna kami laman web secara kolektif, seperti apa yang pengguna kawasan melawat lebih kerap dan apa perkhidmatan pengguna akses yang paling. Kami hanya menggunakan data tersebut tanpa nama dan dalam agregat. Maklumat ini membantu kami menentukan apa yang paling bermanfaat untuk pengguna kami dan bagaimana kami terus boleh mencipta pengalaman laman web lebih baik secara keseluruhan untuk anda.

Maklumat peribadi anda yang dikumpul di laman web hays.com.my

Dalam keadaan tertentu kami mungkin memerlukan maklumat tertentu tentang anda, seperti nama, alamat, alamat e-mel, nombor telefon dan lain-lain. Kami akan mengumpul maklumat ini jika anda memohon pekerjaan atau mendaftar untuk perkhidmatan melalui laman web kami. Kami juga mungkin meminta daripada anda maklumat lain seperti jenis-jenis pekerjaan yang anda minati dan kebimbangan tempat kerja anda untuk menyediakan anda dengan perkhidmatan dan internet mungkin pengalaman yang terbaik.

Tujuan yang kami boleh memproses maklumat peribadi

Maklumat peribadi anda boleh digunakan berkaitan dengan:

Penempatan kerja sebenar atau mungkin anda, menyediakan perkhidmatan pengambilan dan menimbangkan apa-apa permohonan
Mengekalkan maklumat dapat mempertimbangkan anda untuk kedudukan penempatan kerja yang sesuai pada masa akan datang
Bimbingan Kerjaya atau pengurusan
Penilaian prestasi anda
Penilaian kami atas prestasi anda yang berterusan dan prospek
Mana-mana ujian atau penilaian (termasuk ujian perubatan dan penilaian) yang anda mungkin perlu jalani
Penilaian kami tentang keperluan latihan anda
Memaklumkan anda tentang peluang pekerjaan, calon berkenaan atau acara-acara lain seperti latihan atau maklumat sesi melalui pos/e-mel/SMS terus
Mana-mana tempat kerja pemulihan
Pengurusan dan penyelesaian sebarang aduan, pertanyaan atau penyiasatan di mana anda terlibat
Mana-mana tuntutan insurans atau cadangan yang memerlukan pendedahan maklumat peribadi anda
Mengambil rujukan anda dan menjalankan siasatan yang sesuai ke dalam maklumat yang anda berikan
Rujukan jenayah cek Akujanji
Untuk pengurusan, penyelidikan, pembangunan, penandaarasan, analisis statistik, sistem perniagaan dan ujian infrastruktur dan tujuan perniagaan lain untuk membantu kami dalam menyediakan perkhidmatan kami kepada anda
Pemasaran langsung kami kepada anda
Seperti yang dikehendaki oleh undang-undang atau peraturan
Melaksanakan bergerak, menambah atau perubahan kepada perkhidmatan
Menerima dan memproses aduan atau pertanyaan mengenai kehilangan atau kualiti perkhidmatan
Menerima dan menjawab pertanyaan bil
Memproses bayaran
Membolehkan hosting pangkalan data pejabat depan kami
Pentadbiran prosedur pengurusan perhubungan
Melaksanakan atau membantu dengan penyelenggaraan rutin atau gangguan
Mendiagnosis dan menyelesaikan isu-isu prestasi
Menyediakan fungsi lain bagi menyokong perkhidmatan atau produk
Menyediakan perkhidmatan dan fungsi pelanggan diarahkan
Pemasaran dan calon atau profil aktiviti yang berkaitan dengan perkhidmatan kami
Tujuan rekod Dalaman
Tujuan lain secara langsung berkaitan dengan apa-apa perkara di atas

Jika anda tidak memberikan kami maklumat yang kami cari:

Pengumpulan dan pemprosesan maklumat peribadi anda adalah wajib, jika tidak:

Kami mungkin terhad dalam keupayaan kami untuk mencari kerja yang sesuai untuk anda
Kami mungkin terhad dalam keupayaan kami untuk meletakkan anda dalam kerja

Oleh itu, kami biasanya tidak boleh menawarkan anda pilihan atau cara menghadkan pemprosesan maklumat peribadi dengan cara yang tertentu.

Pendedahan

Kami mungkin mendedahkan maklumat peribadi anda (termasuk kepada pihak ketiga yang dipercayai) dari semasa ke semasa bagi tujuan yang terutamanya yang dipegang atau untuk tujuan sekunder yang berkaitan dalam beberapa kes, kami hanya boleh mendedahkan maklumat dengan kebenaran anda sahaja. Maklumat peribadi anda mungkin didedahkan kepada:

Majikan yang berpotensi dan sebenar dan pelanggan
Hays dan Hays pekerja kumpulan dan majikan yang berpotensi terletak di Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Jepan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Thailand, Singapore, Slovakia, Spain, Sweden & Denmark, UAE, United Kingdom, United States of America (dan mana-mana negara lain di mana Hays boleh menyediakan perkhidmatan pada masa akan datang) mengenai penempatan kerja yang mungkin atau untuk membantu kami dalam menyediakan perkhidmatan kami kepada anda
Pengadil
Pembekal luar latihan dalam talian dan induksi
syarikat insurans kami
Sebuah persatuan profesional atau badan pendaftaran yang mempunyai kepentingan yang sah terhadap pendedahan maklumat peribadi anda
A Workers Compensation atau badan keselamatan sosial
Mana-mana orang dengan kelayakan yang sah untuk mendapatkan maklumat
Pihak ketiga dipercayai termasuk tetapi tidak terhad kepada:

Juruaudit
Tuan-tuan tanah Hartanah
Agensi rujukan kredit
Kerajaan Persekutuan
Pembekal dan/atau pembekal khidmat
Majikan semasa, masa lalu dan bakal majikan
Agensi merekrut lain
Organisasi/institusi kewangan
Keluarga, rakan dan wakil-wakil subjek data

Ini mungkin termasuk memindahkan maklumat peribadi anda ke lokasi atau negara yang mungkin tidak menawarkan tahap perlindungan yang sama maklumat peribadi sebagai Malaysia.

Kami tidak mendedahkan maklumat tentang lawatan individu anda ke laman web Hays.

Hotjar

Laman web kami menggunakan perkhidmatan yang disediakan oleh Hotjar Ltd. Hotjar menyediakan perkhidmatan termasuk Heatmaps, rakaman Pelawat, Funnels and Form Analysia, Maklumbalas Undian, Kaji Selidik dan Perekrut. Maklumat yang dijana oleh kod Penjejakan dan cookie mengenai penggunaan laman web ini akan dihantar dan disimpan oleh Hotjar pada pelayan di Ireland. Melalui kod Penjejakan Hotjar maklumat yang dikumpul termasuk:

Data khusus peranti

Maklumat yang mungkin dikumpulkan melalui peranti dan pelayar web anda:

Alamat IP peranti anda (yang dikumpulkan dan disimpan dalam format yang tidak bernama)
Alamat e-mel anda termasuk nama pertama dan nama keluarga
Saiz skrin Device
Jenis peranti (pengecam peranti unik) dan pelayar maklumat
Lokasi geografi (negara sahaja)
Bahasa Pilihan digunakan untuk memaparkan laman web

Data log

Pelayan kami secara automatik merekodkan maklumat yang dicipta apabila menggunakan Hotjar. Data termasuk:

Domain Merujuk
Laman melawat
Lokasi geografi (negara sahaja)
Bahasa Pilihan digunakan untuk memaparkan laman web yang
Tarikh dan masa apabila muka surat laman web telah diakses

Hotjar akan menggunakan maklumat ini untuk tujuan menilai penggunaan laman web, menyusun laporan mengenai aktiviti laman web untuk pengendali laman web dan menyediakan perkhidmatan lain yang berkaitan dengan aktiviti laman web dan penggunaan internet. Hotjar menggunakan pelbagai perkhidmatan yang dihoskan oleh pihak ketiga, seperti Google Analytics dan Optimizely. Perkhidmatan ini mungkin mengumpul maklumat yang dihantar oleh pelayar anda sebagai sebahagian daripada permintaan laman web, seperti cookies atau permintaan IP anda. Untuk maklumat mengenai cara Google Analytics dan Optimizely mengumpul dan menggunakan maklumat anda, sila rujuk kepada polisi privasi mereka. Dengan terus menggunakan laman web ini, anda bersetuju terhadap pemprosesan data di atas oleh Hotjar dan oleh pihak ketiga yang digunakan oleh Hotjar menurut dasar privasi masing-masing. Cookies yang digunakan oleh Hotjar mempunyai jangka masa yang berbeza; ada yang 365 hari, ada berterusan untuk sesi sahaja.

Untuk memilih keluar sila ke pautan berikut: https://www.hotjar.com/opt-out

Pengurusan maklumat peribadi

Di Hays, kami melatih kakitangan kami untuk menghormati kerahsiaan maklumat pelanggan dan privasi individu. Hays menganggap pelanggaran privasi anda sebagai suatu isu yang serius dan sebarang pelanggaran akan mengakibatkan tindakan disiplin diambil, bergantung kepada keseriusan. Hays telah dilantik sebagai Pegawai Privasi untuk memastikan bahawa pengurusan kami maklumat peribadi adalah selaras dengan dasar ini dan undang-undang berkaitan privasi yang berkenaan dan peraturan-peraturan.

Bagaimana kami menyimpan dan melindungi maklumat peribadi?

Menjaga privasi maklumat anda adalah penting bagi kami, sama ada anda berinteraksi dengan kami secara peribadi, melalui telefon, mel, melalui internet atau media elektronik lain. Kami menyimpan maklumat peribadi dalam gabungan kemudahan simpanan komputer selamat dan fail berasaskan kertas dan rekod-rekod lain dan mengambil langkah-langkah yang munasabah dalam hal keadaan untuk melindungi maklumat peribadi yang kami simpan dari penyalahgunaan, gangguan dan kehilangan, akses yang tidak dibenarkan, pengubahsuaian atau pendedahan.

Kami mungkin perlu mengekalkan rekod untuk tempoh yang agak lama. Walau bagaimanapun, sekiranya kami menggunakan maklumat tidak lagi diperlukan, kami akan mengeluarkan apa-apa maklumat yang akan mengenal pasti anda atau kami selamat akan memusnahkan rekod.

Bagaimana kami menyimpan maklumat peribadi yang tepat dan terkini ?

Hays mengambil langkah-langkah yang munasabah dalam hal keadaan untuk memastikan bahawa maklumat peribadi yang ia pegang dan menzahirkan adalah tepat, terkini dan lengkap. Kami mengakui bahawa maklumat sering berubah dengan perubahan alamat dan keadaan peribadi yang lain. Kami biasanya mengemas kini maklumat pelanggan anda melalui telefon. Sila maklumkan perunding anda apabila maklumat peribadi anda berubah.

Jika anda telah mencipta profil dengan Hays melalui laman web kami, anda boleh menyemak dan mengedit maklumat peribadi anda pada bila-bila masa dengan login ke akaun anda dan menyemak profil anda. Anda boleh memadam maklumat peribadi anda atau menutup akaun anda dengan menghubungi Pegawai Privasi. Jika anda memilih untuk menutup akaun anda dengan Hays, Hays boleh menyimpan maklumat peribadi daripada akaun anda sebagai dan apabila diperlukan oleh undang-undang.

Pertanyaan dan Aduan

Anda boleh membuat pertanyaan, permintaan untuk akses/memadam atau membetulkan maklumat anda, atau membuat aduan mengenai dakwaan pelanggaran undang-undang yang berkaitan dengan privasi dan peraturan-peraturan kepada Pegawai Privasi kami di privacy@hays.com.my.

Kami berhasrat untuk mengesahkan penerimaan semua aduan dalam tempoh 10 hari bekerja dan bertujuan untuk menyelesaikan semua aduan dalam tempoh 30 hari bekerja. Ini mungkin tidak boleh dilakukan dalam semua keadaan bergantung kepada kandungan aduan. Dalam keadaan ini, kami akan bertindak balas terhadap aduan anda dalam masa yang munasabah. Jika anda tidak berpuas hati dengan tindak balas kami kepada aduan anda, anda boleh menghubungi Pegawai Pesuruhjaya Perlindungan Data Peribadi.

Akses

Anda boleh mendapatkan akses kepada maklumat peribadi yang kami simpan tentang anda.

Kami menolak akses jika ia akan mengganggu hak privasi orang lain atau jika ia melanggar sebarang kerahsiaan yang melekat kepada maklumat itu.

Untuk membuat permintaan untuk mengakses maklumat peribadi anda, anda perlu mengisi borang permohonan mengesahkan identiti anda dan menyatakan maklumat yang anda perlukan. Sila hubungi Pegawai Privasi kami untuk mendapatkan borang permohonan. Kami akan bertindak balas kepada permintaan anda dalam tempoh yang munasabah (mematuhi undang-undang dan peraturan yang berkenaan) selepas permintaan itu dibuat dan menyediakan akses kepada maklumat itu mengikut cara yang diminta, jika ia adalah munasabah dan praktik berbuat demikian.

Kami boleh mengenakan caj sederhana untuk menyediakan akses. Pegawai Privasi kami akan berbincang dengan anda. Anda juga perlu menjangkakan bahawa ia mungkin mengambil masa untuk memproses permohonan anda untuk capaian kerana mungkin ada keperluan untuk mendapatkan maklumat daripada penyimpanan dan mengkaji semula untuk menentukan maklumat apa yang berkaitan.

Jika kami menolak untuk memberikan anda akses kepada maklumat peribadi anda, kami akan memaklumkan kepada anda secara bertulis daripada sebab bagi keengganan dan proses untuk peningkatan mengenai penolakan ini.

Pembetulan

Anda boleh meminta kami membetulkan maklumat peribadi yang kami simpan tentang anda jika anda anggap ia tidak tepat, tidak lengkap, luput tarikh, tidak relevan atau mengelirukan. Kami akan mengambil langkah-langkah yang munasabah dalam keadaan tertentu untuk membetulkan maklumat.

Jika kami enggan membetulkan maklumat peribadi anda, kami akan memaklumkan kepada anda secara bertulis daripada sebab memperincikan keengganan kami untuk membetulkan maklumat dan proses untuk peningkatan mengenai penolakan ini. Sekiranya kami menolak anda boleh meminta kami untuk meletakkan dengan maklumat itu suatu pernyataan bahawa maklumat yang tidak tepat, tidak lengkap, luput tarikh, tidak relevan atau mengelirukan dan kami akan mengambil langkah-langkah yang munasabah dalam hal keadaan untuk mengaitkan kenyataan itu dengan maklumat anda. Jika anda ingin menggunakan hak anda pembetulan anda perlu menghubungi Pegawai Privasi kami untuk mendapatkan borang permohonan. Kami tidak akan mengenakan caj untuk membuat permintaan untuk membetulkan maklumat anda atau mengaitkan kenyataan.

Maklumbalas

Hays mempunyai beberapa kawasan di laman web kami di mana anda boleh menghantar maklum balas, di bawah bahagian 'hubungi kami'. Sebarang maklum balas yang dikemukakan melalui kawasan ini menjadi harta Hays. Kami mungkin menggunakan maklum balas ini, seperti kisah-kisah kejayaan atau respons kepada kaji selidik, untuk tujuan pemasaran, atau untuk menghubungi anda untuk maklum balas lanjut mengenai laman web ini.

HP-081-06

PRIVACY POLICY

THAILAND

Your privacy is important to Hays

Your privacy is important to us. This statement outlines Hays (Thailand) Recruitment Co., Ltd. Privacy policy on how we collect personal data and how we maintain, use, store, transfer and disclose the personal data we hold and reflects our commitment to you. It applies to all operations within (‘Hays’) in Thailand, including visitors to our website.

It is the policy of Hays to respect the confidentiality of data and the privacy of individuals. Hays are bound by the Personal Data Protection Act 2019 and all subsidiary laws on personal data protection (collectively ‘PDPA’).

The Hays privacy policy is based on transparency

We are committed to being open and transparent about how we manage personal data and we will not use your personal data without your consent unless permitted under the PDPA.

Types of personal data held by Hays

Personal data means any type of information relating to you and which enable your direct or indirect identification. It includes data regarding your contact details, work experience, qualifications, aptitude test results, opinions about your work performance (eg references), incidents at the workplace, and other data obtained or received by us in connection with your possible and actual work placements.

Sensitive information

Sensitive information is a special category of personal information under the PDPA. This policy applies to all data we process about you and may include some data about your physical or mental health or condition, political opinions, religious or similar beliefs, commission or allegations of an offence and other sensitive personal data. References to personal data in this policy include such sensitive personal data.

When and how personal data is collected

Standard personal data collection

We may collect personal data about you when:

You complete one of our application forms or provide any other data in connection with your application
We receive any reference about you
We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
We receive the results of any competency or medical test or any background check
We receive any complaint or other data from or about you in the workplace
We receive any data about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
We receive any data about a workplace accident in which you are involved
You provide us with any additional data about you

General data collected from visitors to our website

We gather data about all our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in the aggregate. This data helps us determine what is most beneficial for our users and how we can continually create a better overall website experience for you.

Your personal data collected on the website or Hays offices

In some instances, we may need specific data about you, such as name, address, email address, telephone number etc. We will collect this data if you apply for a job or sign up for a service via our website. We may also ask you for other data such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience. Where you visit a Hays office personal data may be collected from you in our visitor database and/or visitor log book, which includes but is not limited to your name, job title or designation, employer company or organization, government identification details, contact information such as your email address, telephone number, information regarding your visit to our offices or premises, date and time, photograph, etc. Should the building have CCTV or surveillance systems located, static or moving imagery via CCTV or surveillance systems may be collected by building management, however, will not be collected, stored or disclosed by Hays.

Purposes for which we collect, use and disclose personal data

We have the intention to collect, use and disclose your personal data in connection with:

Your actual or possible work placement, providing recruitment services and considering any application
Retaining data to be able to consider you for a suitable position in future
Career guidance or management
Your performance appraisals
Our assessment of your ongoing performance and prospects
Any test or assessment (including medical tests and assessments) that you might be required to undergo
Our identification of your training needs
Informing you of possible work opportunities, relevant candidates, or other events such as training or data sessions by direct mail/email/SMS
Our direct marketing (including business development using your telephone number) to you
Marketing and candidate or profiling activities in connection with our services
Any workplace rehabilitation
Our management and resolution of any complaint, inquiry or investigation in which you are involved
Any insurance claim or proposal that requires disclosure of your personal data
Undertaking or handling criminal background checks
Taking your references and conducting appropriate investigations into the information you have provided
As required by law or regulation
Receiving and responding to billing enquiries
Processing of payments
Providing client directed services and functions
Internal archive or record keeping purposes
For management, research, development, benchmarking, statistical analysis, business systems and infrastructure testing, and other business purposes to assist us in providing our services to you
Other purposes directly related to any of the above

Except for the purpose of marketing, our collection and processing of your personal data is obligatory. If you do not give us the personal data we seek:

We may be limited in our ability to locate suitable work for you
We may be limited in our ability to place you in work

As such, we generally cannot offer you the choice or means of limiting the processing of personal data in certain ways. In any event, we will not use your data without your consent unless permitted under the PDPA, and you can withdraw your consent for us to process your personal data at any time.

Legal basis for our collection, use and disclosure of personal data

The legal basis for our use of your personal data is one of the followings:

Compliance with a legal obligation to which we are subject
The performance of a contract to which you are a party
A legitimate business interest that is not overridden by interests you have to protect the information
Where none of the above applies, or where law requires it, your consent (which we will ask for before we process personal data)

Disclosures

We may disclose your personal data (including to trusted third parties) from time to time for the purposes for which it is primarily collected, used or held or for a related secondary purpose. Your personal data may be disclosed to:

Potential and actual employers and clients of Hays
Hays employees and potential employers located in Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible work placements or to assist us in providing our services to you
Referees
External providers of on-line training and induction
Our insurers and brokers
Central Provident Fund
A professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive data
A Workers Compensation and social security body
Any person with a lawful entitlement to obtain the data
Trusted third parties including but not limited to:

Auditors
Property landlords
Credit reference agencies
Government authorities
Suppliers and/or service providers
Current, past and prospective employers
Other recruiting agencies
Institutionalised financial organisations

This may include transferring your personal data to a location or country which may not offer the same level of protection of personal data as Thailand.

We do not disclose data about your individual visits to the Hays’ website.

Hotjar

This website uses services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and Recruiters. The data generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the data collected includes:

Device-specific data

The following personal data may be collected through your device and browser:

Your device's IP address (collected and stored in an anonymized format)
Your email address (if made available to us)
Your first name and surname (if made available to us)
Device screen size
Device type (unique device identifiers) and browser data
Geographic location (country only)
Preferred language used to display the webpage

Log data

Our servers automatically record data which is created upon using Hotjar. Data includes:

Referring domain
Pages visited
Geographic location (country only)
Preferred language used to display the webpage
Date and time when website pages were accessed

Hotjar will use this data for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect data sent by your browser as part of a web page request, such as cookies or your IP request. For data on how Google Analytics and Optimizely collect and use your data, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days; some persist for the session only.

To opt out please go to the following link: https://www.hotjar.com/opt-out

Management of personal data

At Hays, we train our staff to respect the confidentiality of customer data and the privacy of individuals. Hays regard breaches of your privacy very seriously and any breach will result in disciplinary action being taken, dependent upon severity. Hays have appointed a Privacy Officer to ensure that our management of personal data is in accordance with this policy and the PDPA.

How do we store and protect personal data?

Safeguarding the privacy of your data is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal data in a combination of secure computer storage facilities and paper-based files and other records and take such steps as are reasonable in the circumstances to protect the personal data we hold from misuse, interference and loss, unauthorised access, modification or disclosure. We may need to maintain records as long as your personal data is necessary in connection with the purposes set out in this privacy policy for a significant period of time and to comply with legal, regulatory or internal policy requirements. However, when we consider data is no longer needed, we will remove any details that will identify you or we will securely destroy the records.

How do we keep personal data accurate and up-to-date?

Hays takes such steps as are reasonable in the circumstances to ensure that the personal data it holds and discloses is accurate, up-to-date and complete. We recognise that data changes frequently with changes of address and other personal circumstances. We generally update your customer data over the telephone or via email. Please advise your consultant when your personal details change.

Enquiries & complaints

You can make enquiries, requests to exercise your rights to access, data portability, object, erasure, restriction, rectification or withdraw consent under the PDPA, or complain about alleged breaches of the PDPA to our Privacy Officer:

Thailand
Data Protection Officer
Email: privacy@hays.co.th

We aim to resolve all complaints within 30 days. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time. If you are not satisfied with our response to your complaint, you can contact the Personal Data Protection Committee.

Access

Subject to some exceptions, you can gain access to the personal data that we hold about you.

We may refuse access if it would adversely affect the privacy rights and freedoms of other persons, pursuant to a court order or in compliance with any relevant laws or regulations.

To make a request to access your personal data, you will need to complete an application form verifying your identity and specifying what data you require. Please contact our Privacy Officer for an application form. We will respond to your request within 30 days (in compliance with applicable laws and regulations) after the request is made and provide access to the data in the manner requested, if it is reasonable and practicable to do so.

We may impose a moderate charge in providing access. Our Privacy Officer will discuss this with you. You should also anticipate that it may take time to process your application for access as there may be a need to retrieve data from storage and review it in order to determine what personal data is relevant.

Correction

Subject to some exceptions, you may request that we correct the personal data that we hold about you if you deem it to be inaccurate, incomplete, out-of-date, irrelevant, or misleading. We will take reasonable steps under the circumstances to correct the data as soon as practicable.

If we refuse to correct your personal data as we are satisfied on reasonable grounds that a correction should not be made, we will notify you in writing of the reasons detailing our refusal to correct the data and the process for escalation regarding this refusal (if any). Should we refuse your data correction request, we shall annotate your personal data with the correction that was requested but not made. If you wish to exercise your rights of correction you should contact our Privacy Officer for an application form or otherwise comply with the applicable statutory requirements. We will not charge you for making the request to correct your data or annotating your personal data with the correction that was requested but not made.

Erasure, destruction or anonymisation

Subject to some exceptions, you may request that we erase, destroy or anonymise the personal data that we hold about you.

If you wish to exercise your rights of erasure, destruction or anonymisation, you should contact our Privacy Officer for an application form. We will not charge you for making the request to erase, destroy or to anonymise your personal data.

Please note that, in certain circumstances, we may be required to retain some of your personal data after you have requested erasure, destruction to satisfy our legal or contractual obligations or for the purpose of freedom of expression. We may also be permitted by applicable laws to retain some of your personal data to satisfy our business needs.

Data portability

If you wish, you have the right to transfer your personal data between data controllers. In effect, this means that you are able to transfer your Hays account details to another online platform, provided that it is technically feasible to do so. To allow you to do so, we will provide you with your data in a commonly used machine-readable format that is password-protected so that you can transfer the data to another online platform. Alternatively, we will directly transfer the data for you. Your rights to data portability shall be in accordance with the requirements under the PDPA.

If you wish to exercise your rights as stipulated above, you should contact our Privacy Officer. We may impose a moderate charge in accommodating to this request. Our Privacy Officer will discuss this with you.

Withdraw consent

Where we have obtained your consent to process your personal data for certain activities (for example, in order to use cookies in certain jurisdictions), you may withdraw this consent at any time and we will cease to carry out the particular activity that you previously consented to unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose in which case we will inform you of this condition.

Object to data processing

If you wish, you have the right to object to us processing your personal data for direct marketing, scientific, historical, research, or statistical purposes or where we process your personal data based on our or third parties’ legitimate interest or public interest, except in the event we can demonstrate compelling legitimate grounds, or the processing of your personal data is carried out for establishment, compliance with or exercise of the legal claims or defence of any legal claims.

If your objection relates to direct marketing, we must act on your objection by ceasing this activity.

Restrict processing

If you wish, you have the right to request that we restrict our processing of your personal data in the following circumstances:

a) Pending examination process of your correction request

b) Pending verification process of your objection request

c) you wish that we restrict the use of your personal data instead of its’ erasure or destruction

d) you would like us to retain your personal data only for the purposes of the establishment, compliance, or exercise of legal claims, or the defence of legal claims

This means that we can only continue to store your data and will not be able to carry out any further processing activities with it. However, we will continue to process your personal data upon completion of your correction request and if we have rejected your objection request in accordance with any relevant laws or regulations.

If you wish to exercise any of your rights as stipulated above, you should contact our Privacy Officer. Our Privacy Officer will discuss with you if a moderate charge will be imposed by us for you to exercise such rights.

Feedback

Hays have several areas on our website where you can submit feedback, under the ‘contact us’ section. Any feedback that is submitted through this area becomes the property of Hays. We may use this feedback, such as success stories or responses to surveys, for marketing purposes, or to contact you for further feedback on the site.

HP-080-02

PERSONAL INFORMATION COLLECTION STATEMENT
HONG KONG

Purpose of Collection

We may collect personal data about you when:

You complete the Hays registration forms or provide any other information in connection with your application
We receive any reference about you
We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
We receive the results of any competency or medical test or any background check
We receive any complaint or other information from or about you in the workplace
We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
We receive any information about a workplace accident in which you are involved
You provide us with any additional information about you

We gather information about all our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in the aggregate. This data helps us determine what is most beneficial for our users, and how we can continually create a better overall website experience for you.

Usage & Disclosure

Where we have obtained your consent (eg by you agreeing in writing) or are otherwise lawfully allowed to do so, we intend to use your name, residential address, mobile phone number, residential home number and email address to promote Hays’ recruitment and training services and events, by phone, SMS/MMS, email or post as further described in our Privacy Policy.

We cannot use or provide your personal data for use in direct marketing unless we receive your consent to the intended use or provision or have another lawful basis.

If at any time you provide personal data of a third party to us, you warrant and represent that:

You have already given written notice to the third party of the intention to use the data for such direct marketing
Have obtained the; written consent of the third party to the use or provision of their personal data in such direct marketing by Hays
The intended use of personal data by Hays and the promotion of [Hays recruitment services] is consistent with and covered by the consent of the third party

We may disclose your personal data for the purposes for which it is collected. Your personal data may be disclosed to:

Potential and actual employers and clients of Hays
Hays employees and potential employers located in Australia, Belgium, Brazil, Canada, Chile, Mainland China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible work placements or to assist us in providing our services to you
Referees
External providers of on-line training and induction - eg mandatory on-line H&S Induction
Our insurers and brokers
A professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive information
A Workers Compensation body
Any person with a lawful entitlement to obtain the information
Accountants, auditors, company secretarial services and professional advisers
Landlords, agents and property services organisations
Travel and other services providers
IT, data, network, technology, internet, social network and business process service providers and organisations
Marketing and event organisers, venues and companies

This may include transferring your personal data to a location or country which may not offer the same level of protection of personal data as Hong Kong.

We do not disclose data about your individual visits to the Hays’ website.

Enquiries

You can make enquiries, requests to access/delete or correct your information, or otherwise contact our Privacy Officer:

Email privacy@hays.com.hk

Address

Unit 6604-6606, 66/F, ICC
1 Austin Road West, Kowloon
Hong Kong

Access

Subject to some exceptions that are set out in the Personal Data (Privacy) Ordinance you can gain access to the personal data that we hold about you.

To make a request to access your personal data, you will need to complete an application form verifying your identity and specifying what information you require. Please contact our Privacy Officer for an application form. We will respond to your request within 40 days after the request is made and provide access to the information in the manner requested.

We may impose a moderate charge in providing access. Our Privacy Officer will discuss this with you if we refuse to provide you with access to your personal data in accordance with the Personal Data (Privacy) Ordinance, we will notify you in writing of the reasons for the refusal and the process for escalation regarding this refusal.

Correction

You may request that we correct the personal data that we hold about you if you deem it to be inaccurate, incomplete, out-of-date, irrelevant or misleading. We will:

make the necessary correction to that data
supply to you with a copy of the data as so corrected
if the data has been disclosed to a third party during the 12 months immediately preceding the day on which the correction is made; and Hays has no reason to believe that the third party has ceased using the data for the purpose (including any directly related purpose) for which the data was disclosed to the third party, take all practicable steps to supply the third party with a copy of the data as so corrected accompanied by a notice in writing stating the reasons for the correction

If we refuse to correct your personal data in accordance with the Personal Data (Privacy) Ordinance, we will notify you in writing of the reasons detailing our refusal to correct the information and the process for escalation regarding this refusal. If you wish to exercise your rights of correction you should contact our Privacy Officer for an application form. We will not charge you for making the request to correct your information.

Complaint Policy Procedure

We are committed to providing a quality service to all of our customers. If for any reason you are not entirely satisfied with any aspect of the service you have received from Hays then we would like you to let us know.

How to register a problem:

Step 1 If your problem concerns the service you have received from Hays, you should contact your consultant to discuss the problems you have experienced. It is important the consultant are made aware of your concerns and are given the opportunity to put things right.

Step 2 If you have already discussed your problem with the consultant, but are not satisfied with the response you have received, please contact our Customer Care Team directly by email: customer.care@hays.com.hk

When we receive details of your problem we undertake to:

(i) Deal with your problem fairly, confidentially and effectively
(ii) Acknowledge your problem within seven working days and provide a likely timescale for resolution
(iii) Fully investigate your comments and keep you regularly informed of the actions we are taking

MS-075-09
© January 2023

PRIVACY POLICY
HONG KONG

Your privacy is important to Hays

Your privacy is important to us. This statement outlines Hays privacy policy on when and how we collect personal data and how we maintain, use, store, transfer and disclose the personal data we hold. It applies to all operations within Hays Hong Kong Limited (‘Hays’), including visitors to our website.

It is the policy of Hays to respect the confidentiality of personal data and the privacy of individuals. Hays are bound by the Personal Data (Privacy) Ordinance (Cap. 486) and its amendment Ordinance of the laws of the Hong Kong Special Administrative Region.

The Hays privacy policy will be reviewed and updated from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Please regularly check our privacy policy so that you are aware of these updates and changes. Any information we hold will be governed by the most current version of the Hays privacy policy.

The Hays privacy policy is based on transparency

We are committed to being open and transparent about how we manage personal information.

Types of personal data held by Hays

Personal data means any type of information (i) relating directly or indirectly to a specific living individual; (ii) from which enables it is practicable for the identity of the individual to be directly or indirectly ascertained; and (iii) in a form in which access to or processing of the data is practicable.

Personal data may include:

Name
IC number
Employer
Photo page of passport
Visa details
Date of birth
Contact details
Emergency contact details
Work telephone number
Work email address
Work experience
Qualifications
Aptitude test results
Opinions about your work performance (eg references)
Incidents at the workplace
Other personal data obtained or received by us in connection with your possible and actual work placements
Personal data associated with managing queries and complaints

When & how personal data is collected

Personal data should not be collected unless:

The data is collected for a lawful purpose directly related to a function or activity of Hays
The collection of data is necessary for or directly related to that purpose

The data is adequate but not excessive in relation to that purpose

Standard personal data collection

We may collect personal data about you when:
You complete the Hays registration forms or provide any other information in connection with your application
We receive any reference about you
We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
We receive the results of any competency or medical test or any background check
We receive any complaint or other information from or about you in the workplace
We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
We receive any information about a workplace accident in which you are involved
You provide us with any additional information about you

General information collected from visitors to our website

Your personal data collected on the hays.com.hk website

In some instances we may need specific data about you, such as name, address, email address, telephone number etc. We will collect this data if you apply for a job or sign up for a service via our website. We may also ask you for other data such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience.

Purposes for which we collect personal data

Provision of services

Please note that it is mandatory for you to provide us with such personal data in order for us to be able to provide you with our services.

Your personal data may be used in connection with:

Your actual or possible work placement
Career guidance or management
Your performance appraisals
Our assessment of your ongoing performance and prospects
Any test or assessment (including medical tests and assessments) that you might be required to undergo
Our identification of your training needs
Any workplace rehabilitation
Our management and resolution of any complaint, inquiry or investigation in which you are involved
Any insurance claim or proposal that requires disclosure of your personal or sensitive information
Undertaking criminal reference checks
For research, development, business systems and infrastructure testing, and other business purposes to assist us in providing our services to you
Providing our services to our clients

Direct marketing

Where we have obtained your consent (eg by you agreeing in writing to our Privacy Notice) or are otherwise lawfully allowed to do so, we intend to use your name, residential address, mobile phone number, residential home number and email address to promote Hays’ recruitment and training services and events, by phone, SMS/MMS, email or post as further described in this policy.

We cannot use or provide your personal data for use in direct marketing unless we receive your consent to the intended use or provision or have another lawful basis.

If at any time you provide personal data of a third party to us, you warrant and represent that:

You have already given written notice to the third party of the intention to use the data for such direct marketing
Have obtained the; written consent of the third party to the use or provision of their personal data in such direct marketing by Hays
The intended use of personal data by Hays and the promotion of [Hays recruitment services] is consistent with and covered by the consent of the third party

Disclosures

We may disclose your personal data for the purposes for which it is collected. Your personal data may be disclosed to:

Potential and actual employers and clients of Hays
Hays employees and potential employers located in Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden, Thailand, Denmark, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible work placements or to assist us in providing our services to you
Referees
External providers of on-line training and induction - eg mandatory on-line Health and Safety Induction
Our insurers and brokers
A professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive information
A Workers Compensation body
Any person with a lawful entitlement to obtain the information
Accountants, auditors, company secretarial services and professional advisers
Landlords, agents and property services organisations
Travel and other services providers
IT, data, network, technology, internet, social network and business process service providers and organisations
Marketing and event organisers, venues and companies

This may include transferring your personal data to a location or country which may not offer the same level of protection of personal data as Hong Kong.

We do not disclose data about your individual visits to the Hays’ website.

Hotjar

Device-specific data

The following information may be collected through your device and browser:

Your device's IP address (collected and stored in an anonymized format)
Your email address including first name and surname
Device screen size
Device type (unique device identifiers) and browser information
Geographic location (country only)
Preferred language used to display the webpage

Log data

Our servers automatically record information which is created upon using Hotjar. Data includes:

Referring domain
Pages visited
Geographic location (country only)
Preferred language used to display the webpage
Date and time when website pages were accessed

To opt out please go to the following link: https://www.hotjar.com/opt-out

Management of personal data

At Hays, we train our staff to respect the confidentiality of customer information and the privacy of individuals. Hays regard breaches of your privacy very seriously and any breach will result in disciplinary action being taken, dependent upon severity. Hays have appointed a Privacy Officer to ensure that our management of personal information is in accordance with this policy and the Personal Data (Privacy) Ordinance.

How do we store & protect personal data?

Safeguarding the privacy of your personal data is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal data in a combination of secure computer storage facilities and paper-based files and other records, and take such steps as are reasonable in the circumstances to protect the personal data we hold from misuse, interference and loss, unauthorised access, modification or disclosure. We may need to maintain records for a significant period of time. However, when we consider data is no longer needed for the fulfilment of the purpose (including any directly related purpose) for which the data is or is to be used, we will remove any details that will identify you or we will securely destroy the records.

How do we keep personal data accurate & up to date?

Hays take reasonable steps to ensure that the personal information it holds and discloses is accurate up to date and complete. We recognise that personal data changes frequently with changes of address and other personal circumstances. We generally update your customer data over the telephone. Please advise your consultant when your personal details change.

If you have created a profile with Hays via our website, you are able to review and edit your personal data at any time by logging into your account and reviewing your profile. You can delete your personal information or close your account by contacting the Privacy Officer. If you do choose to close your account with Hays, Hays may retain personal information from your account as and where required by law.

Enquiries & complaints

You can make enquiries, requests to access/delete or correct your information, or complain about alleged breaches to, or otherwise contact our Privacy Officer:

Email privacy@hays.com.hk

Address

Unit 6604-6606, 66/F, ICC
1 Austin Road West, Kowloon
Hong Kong

We aim to acknowledge receipt of all complaints within 10 working days and aim to resolve all complaints within 40 days. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time.

Access

Subject to some exceptions that are set out in the Personal Data (Privacy) Ordinance you can gain access to the personal data that we hold about you.

To make a request to access your personal data, you will need to complete an application form verifying your identity and specifying what information you require. Please contact our Privacy Officer for an application form. We will respond to your request within 40 days after the request is made and provide access to the information in the manner requested.

Correction

You may request that we correct the personal data that we hold about you if you deem it to be inaccurate, incomplete, out-of-date, irrelevant or misleading. We will:

make the necessary correction to that data
supply to you with a copy of the data as so corrected
if the data has been disclosed to a third party during the 12 months immediately preceding the day on which the correction is made; and Hays has no reason to believe that the third party has ceased using the data for the purpose (including any directly related purpose) for which the data was disclosed to the third party, take all practicable steps to supply the third party with a copy of the data as so corrected accompanied by a notice in writing stating the reasons for the correction

Feedback

HP-022-10

PRIVACY NOTICE
HONG KONG

As part of our compliance with the Personal Data (Privacy) Ordinance (Cap. 486) (‘PDPO’) of the laws of the Hong Kong Special Administrative Region, Hays Hong Kong Limited requests you read the following information regarding when and how we collect your personal data and how we maintain, use, store, transfer and disclose of your personal data in connection with your possible or actual work placements and sign where indicated to acknowledge your acceptance and understanding of this information.

Personal data means information about you, including your work experience, qualifications, aptitude test results, opinions about your work performance (eg references) and other information obtained by us in connection with your possible work placements

We may collect personal data about you when:

You complete our registration forms or provide any other information in connection with your application
We receive any reference about you
We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
We receive the results of any competency or medical test or background checks
We receive any complaint or other information from or about you in the workplace
We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
We receive any information about a workplace accident in which you are involved

You provide us with any additional information about you

Please note that it is mandatory for you to provide personal data in order for us to be able to provide you with our services.

Your personal data may be used in connection with:

Your actual or possible work placement, career guidance or management
Your performance appraisals
Our assessment of your ongoing performance and prospects
Any test or assessment (including medical tests and assessments) that you might be required to undergo
Our identification of your training needs
Any workplace rehabilitation
Our management and resolution of any complaint, inquiry or investigation in which you are involved
Any insurance claim or proposal that requires disclosure of your personal information
Undertaking criminal reference checks
For research, development, business systems and infrastructure testing and other business purposes to assist us in providing our services to you and providing our services to our clients

If at any time you provide personal data of a third party to us, you warrant and represent that (a) you have already given written notice to the third party of the intention to use the data for such direct marketing (b) have obtained the written consent of the third party to the use or provision of their personal data in such direct marketing by Hays and (c) that the intended use of personal data by Hays and the promotion of Hays recruitment services is consistent with and covered by the consent of the third party.

Your personal data may be disclosed to:

Potential and actual employers and clients of Hays
IT, data, network, technology, internet, social network and business process service providers and organisations
Hays employees and potential employers located in: Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden, Thailand, Denmark, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible or actual work placements and to assist us in providing our services to you
Referees
External providers of online training and induction eg mandatory on-line OH&S Induction
Our insurers and brokers
A professional association or registration body that has a proper interest in the disclosure of your personal data
A Workers Compensation body
Any person with a lawful entitlement to obtain the information
Accountants, auditors, company secretarial services and professional advisers
Landlords, agents and property services organisations
Travel and other services providers
Marketing and event organisers, venues and companies

This may include transferring your personal data to a location or country which may not offer the same level of protection of personal data as Hong Kong.

If you do not give us the information we seek:

We may be limited in our ability to locate suitable work for you; and
We may be limited in our ability to place you in work

Additional information contained in our privacy policy:

Our privacy policy which is located on the bottom of our website, www.hays.com.hk contains further information about the type of information we hold and how we manage your information, including how you can, subject to some exemptions, access personal data about you that we hold and request that it be corrected. It also sets out how you can complain about any alleged breaches of the PDPO and how we will deal with any complaints.

You have the right to request access to and correction of information held by us about you. You also have the right to withdrawn your consent to Hays use of your personal data, without charge. If you wish to access or correct your personal data, or otherwise wish to contact us, please contact our Privacy Officer at:

Email privacy@hays.com.hk

Address 6604-06, 66/F, ICC, 1 Austin Road West, West Kowloon, Hong Kong

Changes to our Privacy Notice:

If at any time our privacy notice or privacy policy changes, the updated details will be available on the privacy policy on our website. Any information we hold about you will be governed by the most current version of this policy.

FM-028-09

PRIVACY POLICY
CHINA

A. Your privacy is important to Hays

Your privacy is important to us. This Privacy Policy outlines Hays’ policy on how we manage the personal information we hold about our customers and others. It applies to all operations within Hays Specialist Recruitment (Shanghai) Company Limited including visitors to our website.

It is the policy of Hays to respect the confidentiality of information and the privacy of individuals.

This Privacy Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any information we hold will be governed by the most current version of this Privacy Policy.

Please carefully and fully read and understand this Privacy Policy.

We will use our best efforts to ensure that the information you submit to us remains private and is used only for the purpose you agree to. This Privacy Policy reflects our commitment to you.

B. Hays' Privacy Policy is based on transparency

We are committed to being transparent about how we use personal information.

Where our documents ask for personal information, we will generally state the purpose for its use and to whom it may be disclosed.

This Privacy Policy applies to the personal information of our candidates, temporary workers, clients, suppliers, and website users.

C. Types of personal information collected by Hays

Personal information that we collect and hold usually falls into the following categories:

Personal information submitted and obtained from each person seeking employment and other sources in connection with applications for work, including your

Name
Age/date of birth
Nationality/citizenship/place of birth
Sex/gender
Photograph
Contact details
Education details
Language skills
Training and employment history
Work experience
Qualifications
Emergency contacts and details of any dependants
Referee details
Immigration status
Social security number and other tax-related information
Diversity information
Details about your previous and current remuneration, pensions and benefits arrangements
Aptitude test results
Opinions about your work performance (eg references) and other information obtained by us in connection with your possible work placements
Sensitive personal information such as your health data[1], personal identification document(s) details, and financial information (eg bank details)

Work performance information
Information about incidents involving you in the workplace
Your performance appraisals
Our assessment of your ongoing performance and prospects
Any test or assessment (including medical tests and assessments) that you might be required to undergo
Our identification of your training needs
Any workplace rehabilitation
Our management and resolution of any complaint, inquiry or investigation in which you are involved
Any insurance claim or proposal that requires disclosure of your personal information
Undertaking criminal reference checks
For research, development, business systems and infrastructure testing and other business purposes to assist us in providing our services to you and providing our services to our clients
Information submitted and obtained in relation to your absences from work due to leave, illness or other causes
IP address
the dates, times and frequency with which you access our services
CCTV footage if you attend our premises
Information obtained to assist Hays in managing its client and business relationships

[1] By "health data", we refer to "injury or illness that may prevent you from performing certain work-related tasks or passing a medical examination if required" in the candidate registration form.

Please note that the above list of categories of personal information we collect is not exhaustive.

D. How we collect your personal information

(i) Information you provide to us directly

We generally collect your personal information directly from you through the following means:

When you submit your personal information on the Hays website: In some instances we may need specific information about you, such as name, address, email address, telephone number etc. We will collect this information if you apply for a job or sign up for a service via our website, for example. We may also ask you for other information such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience
When you complete our candidate registration form or provide any other information in connection with your application
When you communicate with us via email/SMS/telephone/ instant messaging app such as WeChat.

(ii) Information we collect about you indirectly

We may also collect certain information from you indirectly when:

You provide your information to a third-party and consent to them providing your information to us (eg Job-boards)
We receive any reference about you
We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
We receive the results of any competency or medical test or background checks
We receive any complaint or other information from or about you in the workplace
We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
We receive any information about a workplace accident in which you are involved
We collect information about you from public domain sources
We receive your personal information from our recruitment services providers; and
As a result of your online behaviour on our website

If you do not give us the personal information we seek, we may be limited in our ability to locate suitable work for you and we may be limited in our ability to place you in work.

E. Purposes for which we use, process and hold your personal information

We primarily use and hold your personal information for the following purposes:

Your actual or possible work placement
Career guidance or management
Our assessment of your performance and prospects or any training needs
Any test or assessment (including medical tests and assessments) that you might be required to undergo
Informing you of possible work opportunities, relevant candidates, or other events such as training or information sessions or our direct marketing to you by mail/email/SMS/WeChat/instant messaging tools/APP etc
Any workplace rehabilitation
Our management and resolution of any complaint, inquiry or investigation in which you are involved
Any insurance claim or proposal that requires disclosure of your personal or sensitive information
Undertaking checks to verify your work rights status, criminal history and any other background checks, including credit checks for positions involving significant financial risk and otherwise as permitted by law
For internal research, development, business systems

Hays may process your personal information using individual automated decision-making technology to shortlist suitable candidates. You may request further information on how we shortlist candidates by contacting Hays and opt-out from such process.

F. Our clients and suppliers

Clients If you are a Hays client, we need to collect and use information about you, or individuals at your organisation, in the course of providing you or offering you our services.

We collect client personal information that we receive from you or collect or receive from other sources. Personal information from other sources may include, where appropriate and in accordance with any applicable laws and requirements, we may seek more information about you or your colleagues from other sources generally by way of due diligence or other market intelligence; from third party market research and by analysing online and offline media (which we will do ourselves or employ other organisations to do for us). To the extent that you access our website or read or click on an email from us, where appropriate and in accordance with any applicable laws and requirements, we will also collect your information automatically or through you providing it to us.

The main reason for using information about clients is to enable us to introduce ourselves to you and to ensure that the contractual arrangements between us can properly be implemented so that the relationship can run smoothly. This will involve providing you with our various recruitment and related services and/or providing services to your employees, such as training courses. The more information we have, the more bespoke we can make our service.

We manage your information in order to facilitate this by:

Storing your details (and updating them when necessary) on our database, so that we can contact you in relation to recruitment activities
Keeping records of our conversations and meetings, so that we can provide targeted services to you
Undertaking customer satisfaction surveys
Processing your information for the purpose of targeting appropriate marketing campaigns for our services, to do this we use marketing technology platforms and suppliers
We also provide services to your employees such as training courses, which will require us to use their personal information in order to grant them access to these services

Suppliers We need a small amount of information from our Suppliers to ensure that the contractual arrangements between us can properly be implemented so that the relationship can run smoothly, and to comply with legal requirements. We need contact details of relevant individuals at your organisation so that we can communicate with you. We also need other information such as your bank details so that we can pay for the services you provide (if this is part of the contractual arrangements between us).

We use your data in order to facilitate this by:

Storing (and updating when necessary) your details on our database, so that we can contact you in relation to our agreements
Offering services to you or to obtain support and services from you
Performing certain legal obligations
Helping us to target appropriate marketing campaigns, to do this we use marketing technology platforms and suppliers

G. Disclosures of your personal information

(i) Parties in the work placement process:

We may share your personal information with the following categories of recipients:

Potential and actual employers and clients of Hays
Other recruitment agencies or related service providers
Referees [2]

[2] If at any time you provide personal information of a referee to us, you warrant and represent that (a) you have already given written notice to the third party of the intention to use their personal information for referee purpose.

(ii) Related entities

We may disclose your personal information to our group companies, including Hays employees and potential employers located outside of China, for the purposes for which it is primarily held or for a related purpose and we require and have obtained (or will obtain) your separate consent as required by applicable laws before processing your information and/or providing you with any services.

(iii) Hays' business partners or vendors

We disclose your personal information to third party business partners or vendors for the purposes for which it is primarily held or for a related purpose and we require and have obtained (or will obtain) your separate consent as required by applicable laws before processing your information and/or providing you with any services.

These third parties may include:

Other recruitment agencies or related service providers
Job-board vendors
External providers of online training and induction eg mandatory on-line Operational Health and Safety Induction
Our insurers and brokers
A professional association or registration body that has a proper interest in the disclosure of your personal information
A Workers Compensation body
Any person with a lawful entitlement to obtain the information
Accountants, auditors, company secretarial services and professional advisers
Landlords, agents and property services organisations
Travel and other services providers
IT, data, network, technology, internet, social network and business process service providers and organisations
Marketing and event organisers, venues and companies
Survey service providers

Information of the third-party vendors of Hays are available on these links: https://www.hays-china.cn/en/sub-processors-list.

You may also contact Hays if you would like to obtain the names and their contact details of third parties which have received your personal information from Hays for their own processing purposes, if any, and the types of personal information which will be disclosed to these third parties. We do not disclose information about your individual visits to the Hays’ website, or personal information that you provide, such as your name, address, email address, telephone number etc to any outside parties, except when such disclosure is in compliance with Personal Information Protection Law (PIPL) or other applicable laws in China.

H. Overseas transfer of personal information

For any transfers outside of China as the case may be, we take reasonable steps to ensure that the recipients of such information do not breach the PIPL in relation to that information. We will take reasonable steps to ensure, for instance pursuant to a contractual agreement, that your personal information receives an adequate level of protection, for example your information will be stored on secure servers that are protected in controlled facilities.

If we transfer your personal information outside of China, we will obtain your separate consent to your personal information being forwarded or transmitted to our offices[3] or entrusted service providers, including those internationally and where you have applied for a specific role, to employers in that country.

These overseas recipients are Hays overseas entities as set out in https://www.hays-china.cn/en/hays-entities-list and third party vendors as set out in https://www.hays-china.cn/en/sub-processors-list. You may also contact Hays if you would like to obtain the names and their contact details of overseas recipients which have received your personal information from Hays, if any, and the types of personal information which will be disclosed to these overseas recipients.

These overseas recipients will only process your personal information through the means and for the purposes as set out in this Privacy Policy.

You may exercise your rights under the PIPL against these overseas recipients by contacting the Hays Privacy Officer by email at privacy@hays.cn or by contacting the recipient directly through the details provided on their website.

You further understand and agree that your information may be transmitted, processing and stored out of China and to other countries or regions by Hays and its entrusted service providers. We require and have obtained, or will obtain, your separate consent (if and as required by applicable laws) before such transmission, processing and storage.

At Hays, we train our staff to respect the confidentiality of customer information and the privacy of individuals. Hays have appointed a Privacy Officer to ensure that our management of personal information is in accordance with this Privacy Policy. Our Privacy Officer can be contacted by email at privacy@hays.cn.

[3] Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden, Thailand, Denmark, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible or actual work placements and to assist us in providing our services to you.

I. How do we store personal information?

Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

We may need to maintain records for as long as they are necessary for us to provide our services to you and achieve the purposes set out in this Privacy Policy. However, when we consider that your personal information is no longer needed for the purposes as set out in this Privacy Policy, we will remove any details that will identify you or we will securely destroy the records.

J. Information collected from visitors to our Hays China website

In general, we gather information about all our website users collectively, such as what areas users visit more frequently and what services users access the most. This information helps us to determine what is the most beneficial for our users, and how we can continually create a better overall website experience for you.

What are cookies and how do we use them?

A ‘cookie’ is a bite-sized piece of data that is stored on your computer's hard drive. They are used by nearly all websites and do not harm your system. We use them to track your activity to help ensure you get the smoothest possible experience when visiting our website. We can use the information from cookies to ensure we present you with options tailored to your preferences on your next visit. We can also use cookies to analyse traffic and for advertising purposes
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. We also provide information about this in our marketing preferences page on the Hays website
Further information regarding cookies is in the ‘Cookies Policy’ below

How to reject cookies

If you don’t want to receive cookies that are not strictly necessary to perform basic features of our site, you may choose to opt-out by changing your browser settings
Most web browsers will accept cookies but if you would rather, we didn’t collect data in this way you can choose to accept all or some or reject cookies in your browser's privacy settings. However, rejecting all cookies means that you may not be able to take full advantage of all our website's features. Each browser is different, so check the ‘Help’ menu of your browser to learn how to change your cookie preferences
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer

Cookies policy
What's a cookie?

A ‘cookie’ is a piece of information that is stored on your computer's hard drive and which records your navigation of a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes
Cookies are used by nearly all websites and do not harm your system. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. We also provide information about this in our marketing preferences page on the Hays website

How do we use cookies?

We use cookies to do two things:

To track your use of our website. This enables us to understand how you use the site and track any patterns that emerge individually or from larger groups. This helps us to develop and improve our website and services in response to what our visitors want and need
To help us advertise jobs to you that we think you'll be interested in. Hopefully this means less time for you trawling through endless pages and will get you into the employment you want more quickly

Cookies are either:

Session cookies These are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page, but they do not collect any information from your computer
Persistent cookies A persistent cookie is stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics and for personalisation (see below).

Cookies can also be categorised as follows:

Strictly necessary cookies These cookies are essential to enable you to use the website effectively, such as when applying for a job, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet
Performance cookies These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular
Functionality cookies These cookies allow our website to remember choices you make (such as your username, language or the region you are in) and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised
Personalisation cookies These cookies help us to advertise details of potential job opportunities that we think may be of interest. These cookies are persistent (for as long as you are registered with us) and mean that when you log in or return to the website, you may see advertising for jobs that are similar to jobs that you have previously browsed

K. Your rights

(i) Access to personal information

Subject to some exceptions, you can gain access to the personal information that we hold about you.

We may impose a moderate charge in providing access. Our Privacy Officer will discuss this with you.

You should also anticipate that it may take time to process your application for access as there may be a need to retrieve information from storage and review it in order to determine what information is relevant.

(ii) Correction of personal information

Hays endeavours to ensure that the personal information it holds is accurate and up to date. We realise that information changes frequently with changes of address and other personal circumstances. We generally update your personal information over the telephone. Please advise your consultant when your personal details change.

If you have created a profile with Hays via our website, you are able to update or delete your personal information whenever you apply for a new position advertised. To do so, simply click on apply for a position of interest, log into your profile, and you will find options for editing or deleting the information you have submitted.

Alternatively, you can contact our Privacy Officer for an application form to request correction of your personal information held by us.

(iii) Portability of personal information

You can contact our Privacy Officer if you would like to request us to transfer your personal information to another personal information processor.

(iv) Deletion of personal information

You can request deletion of your personal information held by us if (i) the purposes of processing have been fulfilled, cannot be fulfilled or the personal information is no longer required for the purposes for which it was collected; (ii) we have ceased providing the relevant products or services for which the personal information was collected, or the data retention period has expired; or (iii) you have withdrawn your consent. However, we will retain your personal information if we need the information to comply with our own legal obligations, for audit purposes.

(v) Enquiries and complaints
You can make further enquiries or complaints about our Privacy Policy to our Privacy Officer via privacy@hays.cn.

L. Feedback

We have several areas on our website where you can submit feedback. Any feedback that is submitted through this area becomes the property of Hays. We may use this feedback, such as success stories or responses to surveys, for marketing purposes, or to contact you for further feedback on the site.

M. Changes to our Privacy Policy

We will notify you of any amendments to the following information in this Privacy Policy by updating the Privacy Policy on the Hays website in a prominent manner: (i) our name and contact information; (ii) the purposes and means of processing your personal information; (iii) the types of personal information that we process; (iv) the retention period for each type of personal information; and (v) means and procedures for you to exercise your rights under PIPL. In addition, if we make any other changes to this Privacy Policy, we will post these changes on our website so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. If, at any time, you have questions or concerns about our commitment to your privacy, please feel free to email our Privacy Officer at privacy@hays.cn.

HP-026-06

PRIVACY NOTICE
SINGAPORE

As part of our compliance with the Personal Data Protection Act 2012, Hays Specialist Recruitment Pte. Ltd in Singapore requests you read the following information regarding how we collect your personal data and how we maintain, use, store and disclose your personal information in connection with your possible or actual work placements and sign where indicated to acknowledge your acceptance and understanding of this information.

We may collect personal information about you when:

You complete one of our registration forms or provide any other information in connection with your application
We receive any reference about you
We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
We receive the results of any competency or medical test or background checks
We receive any complaint or other information from or about you in the workplace
We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
We receive any information about a workplace accident in which you are involved
You provide us with any additional information about you

Your personal information may be used in connection with:

Your actual or possible work placement
Career guidance or management
Your performance appraisals
Our assessment of your ongoing performance and prospects
Any test or assessment (including medical tests and assessments) that you might be required to undergo
Our identification of your training needs
Informing you of possible work opportunities or other events such as training or information sessions by direct mail/email/SMS
Our direct marketing to you (including telemarketing using your telephone number)
Any workplace rehabilitation
Our management and resolution of any complaint, inquiry or investigation in which you are involved
Any insurance claim or proposal that requires disclosure of your personal information
Undertaking criminal background checks
For research, development, business systems and infrastructure testing and other business purposes to assist us in providing our services to you
We may disclose your personal information (including to trusted third parties) for the purposes for which it is primarily collected, used or held or for a related secondary purpose

Your personal and sensitive information may be disclosed to:

Potential and actual employers, clients of Hays and trusted third parties
Hays employees and potential employers located in: Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible or actual work placements and to assist us in providing our services to you
Referees
External providers of online training and induction
Our insurers
Central Provident Fund
A professional association or registration body that has a proper interest in the disclosure of your personal information
A Workers Compensation or social security body
Any person with a lawful entitlement to obtain the information

If you do not give us the information we seek:

We may be limited in our ability to locate suitable work for you; and
We may be limited in our ability to place you in work

Additional information contained in our privacy policy:

Our privacy policy, which is located on the bottom of our website, www.hays.com.sg contains further information about the type of information we hold and how we manage your information, including how you can, subject to some exemptions, access personal information about you that we hold and request that it be corrected. It also sets out how you can complain about any alleged breaches of the Personal Data Protection Act 2012 and how we will deal with any complaints.

Changes to our Privacy Notice:

If at any time our Privacy Notice or privacy policy changes, the updated details will be available on the privacy policy on our website. Any information we hold about you will be governed by the most current version of the privacy policy.

Contact details

The Privacy Officer
Hays Specialist Recruitment Pte. Ltd
Email: privacy@hays.com.sg
Phone: +65 (0) 6223 4535

FM-036-03

PRIVACY POLICY
SINGAPORE

Your privacy is important to Hays

Your privacy is important to us. This statement outlines Hays privacy policy on how we collect personal data and how we maintain, use, store and disclose the personal data we hold and reflects our commitment to you. It applies to all operations within Hays Specialist Recruitment Pte Ltd (‘Hays’) in Singapore, including visitors to our website.

It is the policy of Hays to respect the confidentiality of data and the privacy of individuals. Hays are bound by the Personal Data Protection Act 2012.

The Hays privacy policy will be reviewed and updated from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Please regularly check our privacy policy so that you are aware of these updates and changes. Any data we hold will be governed by the most current version of the Hays privacy policy.

The Hays privacy policy is based on transparency

We are committed to being open and transparent about how we manage personal data.

Types of personal data held by Hays

When and how personal data is collected

Standard personal data collection

We may collect personal data about you when:

You complete one of our application forms or provide any other data in connection with your application
We receive any reference about you
We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
We receive the results of any competency or medical test or any background check
We receive any complaint or other data from or about you in the workplace
We receive any data about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
We receive any data about a workplace accident in which you are involved
You provide us with any additional data about you

General data collected from visitors to our website

Your personal data collected on the hays.com.sg website

In some instances we may need specific data about you, such as name, address, email address, telephone number etc. We will collect this data if you apply for a job or sign up for a service via our website. We may also ask you for other data such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience.

Purposes for which we collect, use and disclose personal data

We have the intention to collect, use and disclose your personal data in connection with:

Your actual or possible work placement
Career guidance or management
Your performance appraisals
Our assessment of your ongoing performance and prospects
Any test or assessment (including medical tests and assessments) that you might be required to undergo
Our identification of your training needs
Informing you of possible work opportunities, relevant candidates, or other events such as training or data sessions by direct mail/email/SMS
Our direct marketing (including business development using your telephone number) to you
Any workplace rehabilitation
Our management and resolution of any complaint, inquiry or investigation in which you are involved
Any insurance claim or proposal that requires disclosure of your personal data
Undertaking criminal background checks
For research, development, business systems and infrastructure testing, and other business purposes to assist us in providing our services to you

If you do not give us the data we seek:

We may be limited in our ability to locate suitable work for you
We may be limited in our ability to place you in work

In any event, we will not use your data without your consent.

Disclosures

We may disclose your personal data (including to trusted third parties) for the purposes for which it is primarily collected, used or held or for a related secondary purpose. Your personal data may be disclosed to:

Potential and actual employers, clients of Hays and trusted third parties
Hays employees and potential employers located in Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible work placements or to assist us in providing our services to you
Referees
External providers of on-line training and induction
Our insurers
Central Provident Fund
A professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive data
A Workers Compensation and social security body
Any person with a lawful entitlement to obtain the data

We do not disclose data about your individual visits to the Hays’ website.

Hotjar

Device-specific data

The following data may be collected through your device and browser:

Your device's IP address (collected and stored in an anonymized format)
Your email address (if made available to us)
Your first name and surname
Device screen size
Device type (unique device identifiers) and browser data
Geographic location (country only)
Preferred language used to display the webpage

Log data

Our servers automatically record data which is created upon using Hotjar. Data includes:

Referring domain
Pages visited
Geographic location (country only)
Preferred language used to display the webpage
Date and time when website pages were accessed

To opt out please go to the following link: https://www.hotjar.com/opt-out

Management of personal data

How do we store and protect personal data?

Safeguarding the privacy of your data is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal data in a combination of secure computer storage facilities and paper-based files and other records and take such steps as are reasonable in the circumstances to protect the personal data we hold from misuse, interference and loss, unauthorised access, modification or disclosure. We may need to maintain records for a significant period of time. However, when we consider data is no longer needed, we will remove any details that will identify you or we will securely destroy the records.

How do we keep personal data accurate and up-to-date?

Enquiries & complaints

You can make enquiries, requests to access/delete or correct your data, or complain about alleged breaches of the Personal Data Protection Act 2012 to our Privacy Officer:

Singapore

Data Protection Officer
Hays Specialist Recruitment Pte Ltd
privacy@hays.com.sg

Complaints

We aim to acknowledge receipt of all complaints within 10 working days, and aim to resolve all complaints within 30 working days. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time. If you are not satisfied with our response to your complaint, you can contact the Personal Data Protection Commission.

Access

Subject to some exceptions you can gain access to the personal data that we hold about you.

To make a request to access your personal data, you will need to complete an application form verifying your identity and specifying what data you require. Please contact our Privacy Officer for an application form. We will respond to your request within 30 days after the request is made and provide access to the data in the manner requested. If we are unable to comply with your data access request within 30 days after receiving your request, we shall within that time inform you in writing of the time by which we will respond to your request.

Correction

Subject to some exceptions you may request that we correct the personal data that we hold about you if you deem it to be inaccurate, incomplete, out-of-date, irrelevant or misleading. We will take reasonable steps under the circumstances to correct the data as soon as practicable and send the corrected personal data to other organisations in accordance with the Personal Data Protection Act 2012.

If we refuse to correct your personal data as we are satisfied on reasonable grounds that a correction should not be made, we will notify you in writing of the reasons detailing our refusal to correct the data and the process for escalation regarding this refusal. Should we refuse your data correction request, we shall annotate your personal data with the correction that was requested but not made. If you wish to exercise your rights of correction you should contact our Privacy Officer for an application form or otherwise comply with the applicable statutory requirements. We will not charge you for making the request to correct your data or annotating your personal data with the correction that was requested but not made.

Feedback

HP-085-04

PRIVACY MARK
JAPAN

Regarding the handling of Personal Information

If you have applied for the employment support services provided by Hays Specialist Recruitment Japan K.K., please review the information regarding the Handling of Personal Information below, and accept the agreement regarding the Handling of Personal Information by clicking on ‘I accept’.

1. Name of the business handling Personal Information

Hays Specialist Recruitment Japan K.K. Izumi Garden Tower 28F 1-6-1 Roppongi, Minato-ku, Tokyo 106-6028 Japan

2. Personal Information Protection Administrator

We have assigned the following person as the administrator in charge of the protection of Personal Information obtained for the purpose of providing employment support services to applicants, to ensure that Personal Information is appropriately and safely managed and protected.

Azusa Maida T: 03 3560 1188 E: privacy@hays.co.jp

3. Purpose of using Personal Information

We will collect Personal Information for the purpose of introducing employment opportunities to applicants according to their requests and providing information regarding applicants to hiring companies which includes Hays.

It is up to the applicant to decide whether or not to provide Personal Information to our company, however, if the necessary information is not provided, the applicant may be disadvantaged in the process of introducing hiring companies. For more details of our purpose of using personal information, please refer to our privacy policy at Hays website. www.hays.co.jp/privacypolicy

4. Providing Personal Information to third parties

The Personal Information received from applicants will be used within the scope of above mentioned use purposes, and the applicant’s name will not be disclosed or provided to a third party without the applicant’s previous consent having been obtained, even if the information will be used within the scope of the use purposes.

5. Outsourcing the handling of Personal Information

We may outsource or jointly use Personal Information with Hays PLC group of companies (including subsidiaries and holding companies of the Hays PLC) and trusted third parties, in order to partially or fully outsource our employment support service operations. In such a case of joint use by a trusted third party, our company will execute an agreement regarding the protection of Personal Information with outsourced party or the joint use party and strictly manage the handling of Personal Information.

6. Protection of personal Information with the joint use party

We may jointly use Personal Information within Hays PLC group of companies. (Including subsidiaries and holding companies of Hays PLC)
The entries which may be shared within Hays PLC group of companies include: name, mailing address, phone number, email address, other information written in the curriculum vitae
The purpose of the joint use: Provision of permanent recruitment services, provision of temporary recruitment services and other associated business services
Personal Information Management Administrator: Hays Specialist Recruitment Japan. K.K.　
Obtaining method: The method of collecting the Private Information in the preceding paragraphs

7. Procedures for responding to requests for disclosure, etc. of Personal Information

To request the modification or revision of Personal Information such as address, etc. or to request the disclosure/deletion of Personal Information, please contact the person indicated below. After confirming your identification and your request, we will perform the procedure without delay.

8. Contact Person regarding Personal Information

Please address any inquiries, complaints, etc. regarding Personal Information protection to the person indicated below:

Azusa Maida T: 03 3560 1188 E: privacy@hays.co.jp

MS-075-09

PRIVACY POLICY
JAPAN

Established: May 1, 2006/Revised: July 1, 2021

Hays Specialist Recruitment Japan K.K.

Grant Torrens, Managing Director

Our mission is to be lifelong partners for our customers – clients and candidates. As a company involved in employee placement and staffing business specializing in 13 specialisms such as finance, science and technology industries, we recognize that the careful handling of personal information and protection of individual rights and benefits are our important social responsibility and we will address implementation of personal information protection by developing and complying with the personal information protection management systems in accordance with the Japanese Industrial Standard JIS Q 15001:2006.Your information may be submitted to us or generated through your visit and use of our service and the internet. For information which is not deemed personal information, we will collect, use and process pursuant to applicable laws. Regarding the information, which is personal information, this Privacy Policy will apply
Please carefully and fully read and understand this privacy policy. Continuing use of any of our services or submitting your personal information through any of our data collection channels or tools will be deemed as your explicit agreement to this Hays’ Privacy Policy (as well as any amendments made by Hays from time to time) and its governance of your related personal data
Upon collecting personal information, we will clarify the purpose of use thereof as much as possible and will use such personal information by lawful and fair means to the extent necessary for fulfilling such purpose
We will limit the use of an individual’s personal information within the scope of the purpose that is specified, notified or announced to such individual and will implement measures to prevent the use of such personal information outside the scope of such purpose
Upon providing or outsourcing the handling of an individual’s personal information to a third party, we will do so in a lawful manner within the scope of the purpose of use agreed to by such individual
We will implement safety measures including information security measures to ensure the accuracy of personal information and the safety of the use thereof, and will make efforts to prevent unauthorized access to and leakage, loss or damage of personal information and to improve security
We will respect all rights of each individual who provides his/her personal information, and when the individual requests us to disclose, correct or delete, or discontinue using or providing his/her personal information, we will duly comply with such request and will appropriately respond to complaints or consultation
We will sufficiently comply with laws, government guidelines and other regulations regarding the handling of personal information
We will provide appropriate instructions and training to all employees handling personal information, and will periodically audit the operational status of, and review, the personal information protection management systems to ensure continuing improvement and enhancement of the system

For more information contact:

Azusa Maida
Privacy Officer
Hays Tokyo
Tel: 03 3560 1188 Fax: 03 3560 1189
E-mail: info@hays.co.jp

Handling of personal information

We covenant that we will carefully handle and appropriately protect personal information in accordance with the privacy policy as well as protecting privacy.

By submitting your application to us or continuing to use any of our websites or applications, you are agreeing to your personal information being forwarded or transmitted to our offices or entrusted service providers, including those internationally and where you have applied for a specific role, to employers in that country.

Moreover, there may be cases where we need to provide to an external organization statistics data based on personal information including the estimated number of users, average age, place of residence as collective data (not individual data). This type of information greatly helps us enhance the content of the services we provide to our users.

The purpose of collecting personal information is, among others, to continually provide professional and efficient services. The information collected will be utilized to provide employment application opportunities and will enable us to know the contact information of applicants.

We may record calls for the purposes of maintaining records, training, and quality assurance. Please note that when you access our website, information such as the IP address of your internet service provider and the date and connecting time will be stored on our web server. We hereby notify you as follows with respect to personal information we collect or retain for the business purposes.

Purpose of using personal information

We collect or retain personal information as part of our business activities for the following purposes.

The purpose of use of personal information that was obtained directly in writing

To contact a customer to provide services requested by the customer
To provide information, contact and give notice to a job applicant
For screening of applicants and processing thereof
For human resource management within our company after the successful applicant joins our company
To process notification and proceedings to authorities concerned regarding management of employees and benefit, work safety and tax practice for the benefit of employees
In addition to the above, for business communication and transmission of information regarding the businesses of our Company

The purpose of use of personal information that was obtained in a way other than directly in writing

To contact a customer to provide services that they may desire
To handle matters that have become necessary following applications and responses by telephone
For contacting the owner of the personal information and conveying messages by letter, facsimile, email, telephone or orally
To use personal information within the scope of compliance with laws and guidelines regarding personal information protection
In addition to the above, for business communication and transmission of information regarding the businesses of our Company
For provision to a person with a lawful entitlement to obtain the information

We may obtain personal information in the following methods within the purpose of use under the preceding paragraph in order to properly perform the services received from the client.

By contacting our clients wishing outplacement services
By phone, fax, email, or verbal communication in the process to fulfil the application requirements
By official announcements by public sources such as Newspapers, Magazines, Internet and other media
By anyone with a good intention who has a good relationship with Hays

For more information about personal information, please contact:

Azusa Maida
Personal Information Administration Manager
Hays Tokyo
Tel: 03 3560 1188
Fax: 03 3560 1189

E-mail: privacy@hays.co.jp

Supervision of Employees and Entrusted Parties

We may entrust the handling of Personal information in part or in full, for example, in relation to the following operations:

Collection and processing of any information submitted or generated through use of our websites or applications by you
Operations in relation to the running and management of our websites

Hotjar

This website uses services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and Recruiters. The information generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the information collected includes:

Device-specific data

The following information may be collected through your device and browser:

Your device's IP address (collected and stored in an anonymized format)
Your email address including first name and surname
Device screen size
Device type (unique device identifiers) and browser information
Geographic location (country only)
Preferred language used to display the web page

Log data

Our servers automatically record information which is created upon using Hotjar. Data includes:

Pages visited
Geographic location (country only)
Preferred language used to display the webpage
Date and time when website pages were accessed

Hotjar will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. By continuing to use this website, you consent to your personal information to be transmitted to Hotjar and the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with this privacy policy and their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days; some persist for the session only.

To opt out please go to the following link: https://www.hotjar.com/opt-out

Name of the business handling personal information

Hays Specialist Recruitment Japan K.K.
Izumi Garden Tower 28F, 1-6-1
Roppongi, Minato-ku
Tokyo, 106-6028

Name of the accredited personal information protection body to which Hays belongs and the contact for resolution of complaints

Japan Information Processing Development Corporation, Personal Information Protection Complaint Desk
Roppongi First Bldg. 12F 1-9-9 Roppongi Minato-ku Tokyo 106-0032 Japan
Tel: 03 5776 1379/0120 700 779
(This is not the contact for inquiries on services of Hays or return)

Procedures to meet requests for disclosure, etc. of personal information

If an individual identified by personal information requests us to notify the purpose of use, to disclose, to correct, add or delete the content, to discontinue its use, to erase, or to discontinue its provision to a third party (collectively, ‘disclosure, etc.’) with respect to personal information subject to disclosure, please contact us using the above details.

Upon making a request, please fill out the documents to be submitted upon requesting disclosure, etc (application form) which will be sent by our company, attaching an identity verification document.

HP-024-11

For candidates using Hays Globalink services, please refer to our UK privacy policy here.

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PRIVACY NOTICE

PRIVACY POLICY

PRIVACY NOTICE MALAYSIA

We may collect personal information about you when:

Your personal information may be processed in connection with:

Your personal information may be disclosed from time to time to:

If you do not give us the information we seek:

Access:

Changes:

Contact details:

NOTIS PRIVASI MALAYSIA

Kami mungkin mengumpul maklumat peribadi anda apabila:

Maklumat peribadi anda boleh diproses berkaitan dengan:

Maklumat peribadi anda boleh didedahkan dari semasa ke semasa kepada:

Akses:

Perubahan:

Maklumat Perhubungan:

PRIVACY POLICY MALAYSIA

Your privacy is important to Hays

The Hays privacy policy is based on transparency

Types of personal information held by Hays

When and how personal data is collected

Purposes for which we may collect and further process personal data

If you do not give us your personal data we seek

Disclosures

Hotjar

Device-specific data

Log data

Management of personal information

How do we store and protect personal information?

How do we keep personal information accurate and up to date?

Enquiries and Complaints

Access

Correction

Feedback

DASAR UNTUK PRIVASI MALAYSIA

Privasi anda adalah penting pada Hays

Dasar privasi Hays adalah berdasarkan ketelusan

Jenis maklumat peribadi yang dipegang oleh Hays dan bila dan bagaimana ia dikumpulkan

Koleksi

Tujuan yang kami boleh memproses maklumat peribadi

Jika anda tidak memberikan kami maklumat yang kami cari:

Pendedahan

Hotjar

Pengurusan maklumat peribadi

Bagaimana kami menyimpan dan melindungi maklumat peribadi?

Bagaimana kami menyimpan maklumat peribadi yang tepat dan terkini ?

Pertanyaan dan Aduan

Akses

Pembetulan

Maklumbalas

PRIVACY POLICY

THAILAND

PERSONAL INFORMATION COLLECTION STATEMENT HONG KONG

Purpose of Collection

Usage & Disclosure

Enquiries

Access

Correction

Complaint Policy Procedure

PRIVACY POLICY HONG KONG

Your privacy is important to Hays

The Hays privacy policy is based on transparency

Types of personal data held by Hays

When & how personal data is collected

Standard personal data collection

General information collected from visitors to our website

Your personal data collected on the hays.com.hk website

Purposes for which we collect personal data

Provision of services

Direct marketing

Disclosures

Hotjar

Device-specific data

Log data

Management of personal data

How do we store & protect personal data?

How do we keep personal data accurate & up to date?

Enquiries & complaints

PRIVACY NOTICE
MALAYSIA

NOTIS PRIVASI
MALAYSIA

PRIVACY POLICY
MALAYSIA

DASAR UNTUK PRIVASI
MALAYSIA

PERSONAL INFORMATION COLLECTION STATEMENT
HONG KONG

PRIVACY POLICY
HONG KONG

PRIVACY NOTICE
HONG KONG

PRIVACY POLICY
CHINA

PRIVACY NOTICE
SINGAPORE

PRIVACY POLICY
SINGAPORE