PRIVACY POLICY
PRIVACY NOTICE
MALAYSIA
As part of our compliance with the Malaysian Personal Data Protection Act, Agensi Pekerjaan Hays (Malaysia) Sdn Bhd (formerly known as Hays Specialist Recruitment (Malaysia) Sdn Bhd) requests you read the following notice regarding how we may process your personal information and sign where indicated to acknowledge your acceptance and understanding of this notice. Our privacy policy which is located at the bottom of our website www.hays.com.my contains further information.
Personal information may include:
- Name
- IC number
- Employer
- Photo page of passport
- Visa details
- Date of birth
- Contact details
- Emergency contact details
- Work telephone number
- Work email address
- Work experience
- Qualifications
- Aptitude test results
- Opinions about your work performance (eg references)
- Incidents at the workplace
- Other information obtained or received by us in connection with your possible and actual work placements
- Information associated with managing queries and complaints
We may collect personal information about you when:
You complete one of our registration forms or provide any other information in connection with your possible or actual work placements or applications
- We receive any reference about you
- We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
- We receive the results of any competency or medical test or background checks
- We receive any complaint or other information from or about you in the workplace
- We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
- We receive any information about a workplace accident in which you are involved
- You provide us with any additional information about you
Your personal information may be processed in connection with:
- Your actual or possible work placement, providing recruitment services and considering any application
- Retaining information to be able to consider you for a suitable position in future
- Career guidance or management
- Your performance appraisals
- Our assessment of your ongoing performance and prospects
- Any test or assessment (including medical tests and assessments) that you might be required to undergo
- Our identification of your training needs
- Informing you of possible work opportunities or other events such as training or information sessions by direct mail/email/SMS
- Any workplace rehabilitation
- Our management and resolution of any complaint, inquiry or investigation in which you are involved
- Any insurance claim or proposal that requires disclosure of your personal information
- Taking your references and conducting appropriate investigations into the information you have provided
- Undertaking criminal reference checks
- For management, research, development, benchmarking, statistical analysis, business systems and infrastructure testing and other business purposes to assist us in providing our services to you
- Our direct marketing to you
- As required by law or regulation
- Implementing moves, adds or changes to services
- Receiving and processing complaints or queries regarding loss or quality of services
- Receiving and responding to billing enquiries
- Processing of payments
- Enabling the hosting of our front office database
- Administration of relationship management procedures
- Implementing or assisting with routine maintenance or disruption
- Diagnosing and resolving performance issues
- Providing other functions in support of the service or products
- Providing client directed services and functions
- Marketing and candidate or profiling activities in connection with our services
- Internal record keeping purposes
- Other purposes directly relating to any of the above
Your personal information may be disclosed from time to time to:
- Potential and actual employers and clients
- Hays and Hays group employees and potential employers located in: Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible or actual work placements and to assist us in providing our services to you
- Referees
- External providers of online training and induction
- Our insurers
- A professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information
- A Workers Compensation body
- Any person with a lawful entitlement to obtain the information
- Trusted third parties including but not limited to:
- Auditors
- Property landlords
- Credit reference agencies
- Federal government
- Suppliers and/or service providers
- Current, past and prospective employers
- Other recruiting agencies
- Institutionalised financial organisations
- Family, associates and representatives of data subjects
This may include transferring your personal information to a location or country which may not offer the same level of protection of personal information as Malaysia.
If you do not give us the information we seek:
Our collection and processing of your personal information is obligatory, otherwise:
- We may be limited in our ability to locate suitable work for you
- We may be limited in our ability to place you in work
As such, we generally cannot offer you the choice or means of limiting the processing of personal information in certain ways.
Access:
Changes:
If we make any changes to the way we process your personal information, we will notify you where appropriate and will post these changes on our website www.hays.com.my so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. We will seek your consent to any changes where appropriate but otherwise by continuing to allow us to process your personal information you consent to such processing as described from time to time.
Contact details:
If, at any time, you wish to access or correct your information or have any enquiries or complaints about your privacy, please email our Privacy Officer at privacy@hays.com.my.
NOTIS PRIVASI
MALAYSIA
Malaysia, Agensi Pekerjaan Hays (Malaysia) Sdn Bhd (formerly known as Hays Specialist Recruitment (Malaysia) Sdn. Bhd.) meminta anda membaca notis yang berikut mengenai bagaimana kami memproses maklumat peribadi anda dan menandatangani di mana ditunjukkan sebagai penerimaan dan pemahaman anda tentang notis ini. Dasar privasi kami yang terletak di bahagian bawah laman web kami www.hays.com.my mengandungi maklumat lanjut.
Maklumat ini termasuklah:
- Nama;
- Nombor KP;
- Majikan
- Muka surat foto dalam pasport;
- Maklumat Visa;
- Tarikh lahir;
- Maklumat perhubungan;
- Maklumat perhubungan kecemasan;
- Nombor telefon tempat kerja;
- Alamat e-mel tempat kerja;
- Pengalaman kerja;
- Kelayakan;
- Keputusan ujian kebolehan;
- Pendapat tentang prestasi kerja anda (contohnya surat perakuan);
- Kejadian di tempat kerja
- Maklumat lain yang diperoleh atau diterima oleh kami berkaitan dengan penempatan kerja berpotensi atau penempatan kerja sebenar;
- Maklumat yang berkaitan dengan pengurusan pertanyaan dan aduan
Notis ini terpakai bagi kesemua maklumat yang kami proses mengenai anda dan mungkin termasuk sesetengah maklumat mengenai kesihatan atau keadaan fizikal atau mental anda, pendapat politik, kepercayaan agama atau seumpamanya, pelakuan sesuatu kesalahan atau dakwaan mengenai kesalahan dan maklumat peribadi sensitif yang lain. Sebutan mengenai maklumat peribadi dalam notis ini termasuklah maklumat peribadi sensitif itu.
Kami mungkin mengumpul maklumat peribadi anda apabila:
- Anda telah melengkapkan salah satu daripada borang pendaftaran kami atau memberikan apa-apa maklumat lain berkaitan dengan penempatan kerja berpotensi anda atau penempatan kerja sebenar anda atau permohonan anda;
- Kami menerima apa-apa surat perakuan tentang anda;
- Kami menerima keputusan daripada pertanyaan yang kami mungkin buat dengan bekas majikan anda, rakan sekerja, persatuan professional atau badan pendaftaran anda;
- Kami menerima keputusan mana-mana ujian kecekapan atau ujian kesihatan atau pemeriksaan latar belakang;
- Kami menerima apa-apa aduan atau maklumat lain daripada atau mengenai anda di tempat kerja;
- Kami menerima apa-apa maklumat tentang apa-apa penyiasatan insurans, litigasi, pendaftaran atau perkara tatatertib professional, perkara jenayah, inkues atau pertanyaan yang melibatkan anda;
- Kami menerima apa-apa maklumat tentang kemalangan di tempat kerja yang melibatkan anda;
- Anda memberikan kami apa-apa maklumat tambahan mengenai anda
Maklumat peribadi anda boleh diproses berkaitan dengan:
- Penempatan kerja sebenar atau penempatan kerja berpotensi, memberikan perkhidmatan merekrutkan dan mempertimbangkan apa-apa permohonan;
- Penyimpanan maklumat supaya anda dapat dipertimbangkan untuk suatu jawatan yang sesuai pada masa hadapan;
- Panduan atau pengurusan kerjaya;
- Penilaian prestasi anda;
- Penilaian kami tentang prestasi semasa anda dan prospek anda;
- Apa-apa ujian atau penilaian (termasuklah ujian dan penilaian perubatan) yang anda mungkin dikehendaki untuk melakukannya;
- Pengenalpastian kami tentang keperluan latihan anda;
- Makluman kepada anda tentang peluang pekerjaan yang mungkin ada atau acara lain seperti sesi latihan atau maklumat melalui pos/e-mel/SMS secara langsung;
- Apa-apa pemulihan di tempat kerja;
- Pengurusan dan penyelesaian kami bagi apa-apa aduan, pertanyaan atau penyiasatan yang melibatkan anda;
- Apa-apa tuntutan insurans atau cadangan yang menghendaki pendedahan maklumat peribadi anda;
- Penerimaan perakuan tentang anda dan bagi menjalankan siasatan yang sewajarnya ke atas maklumat yang telah anda berikan;
- Pemeriksaan rujukan jenayah;
- Tujuan pengurusan, penyelidikan, pembangunan, penandaarasan, analisis statistik, sistem perniagaan dan ujian infrastruktur dan tujuan perniagaan lain bagi membantu kami dalam memberikan perkhidmatan kami kepada anda;
- Pemasaran langsung kami kepada anda;
- Sebagaimana yang dikehendaki oleh undang-undang atau peraturan;
- Pelaksanaan, penambahan atau pengubahan langkah-langkah perkhidmatan;
- Penerimaan dan pemprosesan aduan atau pertanyaan berkenaan kehilangan atau kualiti perkhidmatan;
- Penerimaan dan pemberian respons kepada pertanyaan bil;
- Pemprosesan bayaran;
- Pengehosan pangkalan data pentadbiran kami;
- Pentadbiran tatacara pengurusan perhubungan;
- Pelaksanaan atau bantuan dengan pengurusan atau gangguan rutin;
- Diagnosis dan penyelesaian isu prestasi;
- Pemberian fungsi lain bagi menyokong perkhidmatan atau produk;
- Pemberian perkhidmatan dan fungsi yang bermatlamatkan klien;
- Aktiviti pemasaran dan calon atau pemprofailan yang berkaitan dengan perkhidmatan kami;
- Penyimpanan rekod dalaman
- Tujuan lain yang berhubungan secara langsung dengan mana-mana yang di atas
Maklumat peribadi anda boleh didedahkan dari semasa ke semasa kepada:
- Majikan dan klien yang berpotensi dan sebenar;
- Pekerja Hays dan kumpulan Hays dan majikan berpotensi yang terletak di: Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Thailand, Singapore, Slovakia, Spain, Sweden & Denmark, UAE, United Kingdom, USA (dan mana-mana Negara lain di mana Hays memberikan perkhidmatannya pada masa hadapan) berkenaan penempatan kerja yang berpotensi atau penempatan kerja yang sebenar dan bagi membantu kami memberikan perkhidmatan kami kepada anda;
- Referi;
- Penyedia latihan dalam talian dan pengenalan luaran;
- Penanggung insurans kami;
- Suatu persatuan professional atau badan pendaftaran yang mempunyai kepentingan yang wajar dalam pendedahan maklumat peribadi dan sensitif anda;
- Suatu badan Pampasan Pekerja;
- Mana-mana orang yang mempunyai hak yang sah untuk mendapatkan maklumat;
- Pihak ketiga yang dipercayai termasuklah tetapi tidak terhad kepada:
- Juruaudit;
- Tuan tanah;
- Agensi rujukan kredit;
- Kerajaan persekutuan;
- Pembekal dan/atau pemberi perkhidmatan;
- Majikan sekarang, bekas majikan dan bakal majikan;
- Agensi merekrut yang lain;
- Organisasi kewangan berinstitusi;
- Keluarga,sekutu dan wakil subjek data
Ini termasuklah pemindahan maklumat peribadi anda ke suatu lokasi atau negara yang mungkin tidak menawarkan tahap perlindungan yang sama bagi maklumat peribadi seperti Malaysia.
Jika anda tidak memberikan maklumat yang kami kehendaki:
Pemungutan dan pemprosesan maklumat peribadi anda adalah wajib, jika tidak:
- Liabiliti kami untuk mencari kerja yang sesuai untuk anda adalah terhad; dan
- Kebolehan kami untuk mencari kerja untuk anda adalah terhad
Oleh itu, secara amnya kami tidak boleh menawarkan pilihan atau cara yang mengehadkan pemprosesan maklumat peribadi mengikut cara tertentu.
Akses:
Perubahan:
Jika kami membuat apa-apa perubahan kepada cara kami memproses maklumat peribadi anda, kami akan memaklumkan anda jika sesuai dan akan memaparkan perubahan ini dalam laman web www.hays.com.my supaya anda sentiasa tahu maklumat apa yang kami kumpulkan, bagaimana kami menggunakan maklumat itu dan sama ada kami akan mendedahkannya kepada sesiapa. Kami akan mendapatkan kebenaran anda bagi apa-apa perubahan jika sesuai tetapi selain itu dengan berterusan membenarkan kami untuk memproses maklumat peribadi anda, anda membenarkan pemprosesan tersebut sebagaimana yang diperihalkan dari semasa ke semasa.
Maklumat Perhubungan:
Jika, pada bila-bila masa, anda berhasrat untuk mengakses atau membetulkan maklumat anda atau mempunyai apa-apa pertanyaan atau aduan tentang privasi anda, sila e-mel Pegawai Privasi kami di privacy@hays.com.my. Jika terdapat sebarang percanggahan di dalam versi Bahasa Malaysia dengan versi Bahasa Inggeries, kami akan mengguna pakai versi Bahasa Inggeris.
PRIVACY POLICY
MALAYSIA
Your privacy is important to Hays
The Hays privacy policy is based on transparency
We are committed to being open and transparent about how we manage personal data and we will not use your personal data without your consent.
Types of personal information held by Hays
Personal data means any type of information in respect of commercial transactions relating to an individual which identifies him/her and or makes him / her identifiable. Personal data may include:
- Name
- IC number
- Employer
- Photo page of passport
- Visa details
- Date of birth
- Contact details
- Emergency contact details
- Work telephone number
- Work email address
- Work experience
- Qualifications
- Aptitude test results
- Opinions about your work performance (eg references)
- Incidents at the workplace
- Other personal data obtained or received by us in connection with your possible and actual work placements
- Personal data associated with managing queries and complaints
This policy applies to all data we process about you and may include some data about your physical or mental health or condition, political opinions, religious or similar beliefs, commission or allegations of an offence and other sensitive personal data. References to personal data in this policy include such sensitive personal data.
When and how personal data is collected
We may collect personal data about you when:
- You complete one of our registration forms or provide any other information in connection with your possible or actual work placements or applications
- We collect any references about you
- We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
- We receive the results of any competency or medical test or any background check
- We receive any complaint or other information from or about you in the workplace
- We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
- We receive any information about a workplace accident in which you are involved
- You provide us with any additional information about you, either in hard copy or online
Purposes for which we may collect and further process personal data
Your personal data may be collected and further processed in connection with:
- Your actual or possible work placement, providing recruitment services and considering any application
- Retaining data to be able to consider you for a suitable position in future
- Career guidance or management
- Your performance appraisals
- Our assessment of your ongoing performance and prospects
- Any test or assessment (including medical tests and assessments) that you might be required to undergo
- Our identification of your training needs
- Informing you of possible work opportunities, relevant candidates or other events such as training or information sessions by direct mail/email/SMS
- Any workplace rehabilitation
- Our management and resolution of any complaint, inquiry or investigation in which you are involved
- Any insurance claim or proposal that requires disclosure of your personal data
- Taking your references and conducting appropriate investigations into the information you have provided
- Undertaking criminal reference checks
- For management, research, development, benchmarking, statistical analysis, business systems and infrastructure testing and other business purposes to assist us in providing our services to you
- Our direct marketing to you
- As required by law or regulation
- Implementing moves, adds or changes to services
- Receiving and processing complaints or queries regarding loss or quality of services
- Receiving and responding to billing enquiries
- Processing of payments
- Enabling the hosting of our front office database
- Administration of relationship management procedures
- Implementing or assisting with routine maintenance or disruption
- Diagnosing and resolving performance issues
- Providing other functions in support of the service or products
- Providing client directed services and functions
- Marketing and candidate or profiling activities in connection with our services
- Internal record keeping purposes
- Other purposes directly relating to any of the above
If you do not give us your personal data we seek
- We may be limited in our ability to locate suitable work for you
- We may be limited in our ability to place you in work
Disclosures
We may disclose your personal data (including to trusted third parties) from time to time for the purposes for which it is primarily held or for a related secondary purpose and in some cases we may only disclose personal data with your consent. Your personal data may be disclosed to:
- Potential and actual employers and clients
- Hays and Hays group employees and potential employers located in Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible work placements or to assist us in providing our services to you
- Referees
- External providers of online training and induction
- Our insurers and brokers
- A professional association or registration body that has a legitimate interest in the disclosure of your personal data
- A Workers Compensation or social security body
- Any person with a lawful entitlement to obtain your personal data
- Trusted third parties including but not limited to:
- Auditors
- Property landlords
- Credit reference agencies
- Federal government
- Suppliers and/or service providers
- Current, past and prospective employers
- Other recruiting agencies
- Institutionalised financial organisations
- Family, associates and representatives of data subjects
Hotjar
Our websites use services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and Recruiters. The information generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the information collected includes:
Device-specific data
The following personal data may be collected through your device and browser:
- Your device's IP address (collected and stored in an anonymized format)
- Your email address (if made available to us)
- Your first name and surname (if made available to us)
- Device screen size
- Device type (unique device identifiers) and browser information
- Geographic location (country only)
- Preferred language used to display the webpage
Log data
Our servers automatically record information which is created upon using Hotjar. Data includes:
- Referring domain
- Pages visited
- Geographic location (country only)
- Preferred language used to display the webpage
- Date and time when website pages were accessed
Hotjar will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days, some persist for the session only.
To opt out please go to the following link: https://www.hotjar.com/opt-out
Management of personal information
At Hays, we train our staff to respect the confidentiality of customer information and the privacy of individuals. Hays regards breaches of your privacy very seriously and any breach will result in disciplinary action being taken, dependent upon severity. Hays has appointed a Privacy Officer to ensure that our management of personal data is in accordance with this policy and the Personal Data Protection Act 2010.
How do we store and protect personal information?
How do we keep personal information accurate and up to date?
Enquiries and Complaints
Access
Correction
Feedback
Hays has several areas on our website where you can submit feedback, under the ‘contact us’ section. Any feedback that is submitted through this area becomes the property of Hays. We may use this feedback, such as success stories or responses to surveys, for marketing purposes, or to contact you for further feedback on the site.
DASAR UNTUK PRIVASI
MALAYSIA
Privasi anda adalah penting pada Hays
Dasar privasi Hays adalah berdasarkan ketelusan
Kami komited untuk menjadi terbuka dan telus mengenai bagaimana kami menguruskan maklumat peribadi.
Jenis maklumat peribadi yang dipegang oleh Hays dan bila dan bagaimana ia dikumpulkan
Maklumat peribadi mungkin termasuk:
- Nama
- Nombor IC
- Majikan
- Mukasurat depan pasport
- Butiran Visa
- Tarikh lahir
- Butiran kenalan
- butir-butir hubungan Kecemasan
- nombor telefon Kerja
- Alamat e-mel Kerja
- Pengalaman Kerja
- Kelayakan
- keputusan ujian Aptitude
- Pendapat-pendapat tentang prestasi kerja anda (contohnya rujukan)
- Insiden di tempat kerja
- Maklumat lain yang diperolehi atau diterima oleh kami berhubung dengan penempatan kerja
- mungkin dan sebenar anda
- Maklumat yang berkaitan dengan menguruskan pertanyaan dan aduan
Dasar ini termasuk semua maklumat yang kami proses tentang anda dan mungkin beberapa maklumat tentang kesihatan fizikal atau mental atau keadaan, pendapat politik, kepercayaan agama atau serupa, komisen atau dakwaan sesuatu kesalahan dan maklumat sensitif peribadi yang lain. Rujukan kepada maklumat peribadi di dalam polisi ini termasuk maklumat peribadi yang sensitif seperti yang dinyatakan.
Koleksi
Kami mungkin mengumpul maklumat peribadi tentang anda apabila:
- Anda melengkapkan salah satu borang pendaftaran kami atau memberikan apa-apa maklumat lain yang berkaitan dengan penempatan kerja yang mungkin atau sebenar atau aplikasi
- Kami mengumpul apa-apa sebutan mengenai anda
- Kami menerima keputusan pertanyaan yang mungkin kami lakukan dengan bekas majikan anda, rakan-rakan kerja, persatuan profesional atau badan pendaftaran
- Kami menerima hasil apa-apa ujian kecekapan atau ujian perubatan atau apa-apa cek latar belakang
- Kami menerima sebarang aduan atau maklumat lain dari atau tentang anda di tempat kerja
- Kami menerima apa-apa maklumat mengenai apa-apa penyiasatan insurans, tindakan undang-undang, pendaftaran atau perkara tatatertib profesional, perkara jenayah, inkues atau siasatan di mana anda terlibat
- Kami menerima sebarang maklumat mengenai kemalangan di tempat kerja di mana anda terlibat
- Anda memberikan kami apa-apa maklumat tentang anda
Tujuan yang kami boleh memproses maklumat peribadi
Maklumat peribadi anda boleh digunakan berkaitan dengan:
- Penempatan kerja sebenar atau mungkin anda, menyediakan perkhidmatan pengambilan dan menimbangkan apa-apa permohonan
- Mengekalkan maklumat dapat mempertimbangkan anda untuk kedudukan penempatan kerja yang sesuai pada masa akan datang
- Bimbingan Kerjaya atau pengurusan
- Penilaian prestasi anda
- Penilaian kami atas prestasi anda yang berterusan dan prospek
- Mana-mana ujian atau penilaian (termasuk ujian perubatan dan penilaian) yang anda mungkin perlu jalani
- Penilaian kami tentang keperluan latihan anda
- Memaklumkan anda tentang peluang pekerjaan, calon berkenaan atau acara-acara lain seperti latihan atau maklumat sesi melalui pos/e-mel/SMS terus
- Mana-mana tempat kerja pemulihan
- Pengurusan dan penyelesaian sebarang aduan, pertanyaan atau penyiasatan di mana anda terlibat
- Mana-mana tuntutan insurans atau cadangan yang memerlukan pendedahan maklumat peribadi anda
- Mengambil rujukan anda dan menjalankan siasatan yang sesuai ke dalam maklumat yang anda berikan
- Rujukan jenayah cek Akujanji
- Untuk pengurusan, penyelidikan, pembangunan, penandaarasan, analisis statistik, sistem perniagaan dan ujian infrastruktur dan tujuan perniagaan lain untuk membantu kami dalam menyediakan perkhidmatan kami kepada anda
- Pemasaran langsung kami kepada anda
- Seperti yang dikehendaki oleh undang-undang atau peraturan
- Melaksanakan bergerak, menambah atau perubahan kepada perkhidmatan
- Menerima dan memproses aduan atau pertanyaan mengenai kehilangan atau kualiti perkhidmatan
- Menerima dan menjawab pertanyaan bil
- Memproses bayaran
- Membolehkan hosting pangkalan data pejabat depan kami
- Pentadbiran prosedur pengurusan perhubungan
- Melaksanakan atau membantu dengan penyelenggaraan rutin atau gangguan
- Mendiagnosis dan menyelesaikan isu-isu prestasi
- Menyediakan fungsi lain bagi menyokong perkhidmatan atau produk
- Menyediakan perkhidmatan dan fungsi pelanggan diarahkan
- Pemasaran dan calon atau profil aktiviti yang berkaitan dengan perkhidmatan kami
- Tujuan rekod Dalaman
- Tujuan lain secara langsung berkaitan dengan apa-apa perkara di atas
Jika anda tidak memberikan kami maklumat yang kami cari:
- Kami mungkin terhad dalam keupayaan kami untuk mencari kerja yang sesuai untuk anda
- Kami mungkin terhad dalam keupayaan kami untuk meletakkan anda dalam kerja
Pendedahan
Kami mungkin mendedahkan maklumat peribadi anda (termasuk kepada pihak ketiga yang dipercayai) dari semasa ke semasa bagi tujuan yang terutamanya yang dipegang atau untuk tujuan sekunder yang berkaitan dalam beberapa kes, kami hanya boleh mendedahkan maklumat dengan kebenaran anda sahaja. Maklumat peribadi anda mungkin didedahkan kepada:
- Majikan yang berpotensi dan sebenar dan pelanggan
- Hays dan Hays pekerja kumpulan dan majikan yang berpotensi terletak di Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Jepan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Thailand, Singapore, Slovakia, Spain, Sweden & Denmark, UAE, United Kingdom, United States of America (dan mana-mana negara lain di mana Hays boleh menyediakan perkhidmatan pada masa akan datang) mengenai penempatan kerja yang mungkin atau untuk membantu kami dalam menyediakan perkhidmatan kami kepada anda
- Pengadil
- Pembekal luar latihan dalam talian dan induksi
- syarikat insurans kami
- Sebuah persatuan profesional atau badan pendaftaran yang mempunyai kepentingan yang sah terhadap pendedahan maklumat peribadi anda
- A Workers Compensation atau badan keselamatan sosial
- Mana-mana orang dengan kelayakan yang sah untuk mendapatkan maklumat
- Pihak ketiga dipercayai termasuk tetapi tidak terhad kepada:
- Juruaudit
- Tuan-tuan tanah Hartanah
- Agensi rujukan kredit
- Kerajaan Persekutuan
- Pembekal dan/atau pembekal khidmat
- Majikan semasa, masa lalu dan bakal majikan
- Agensi merekrut lain
- Organisasi/institusi kewangan
- Keluarga, rakan dan wakil-wakil subjek data
Hotjar
- Alamat IP peranti anda (yang dikumpulkan dan disimpan dalam format yang tidak bernama)
- Alamat e-mel anda termasuk nama pertama dan nama keluarga
- Saiz skrin Device
- Jenis peranti (pengecam peranti unik) dan pelayar maklumat
- Lokasi geografi (negara sahaja)
- Bahasa Pilihan digunakan untuk memaparkan laman web
- Domain Merujuk
- Laman melawat
- Lokasi geografi (negara sahaja)
- Bahasa Pilihan digunakan untuk memaparkan laman web yang
- Tarikh dan masa apabila muka surat laman web telah diakses
Pengurusan maklumat peribadi
Di Hays, kami melatih kakitangan kami untuk menghormati kerahsiaan maklumat pelanggan dan privasi individu. Hays menganggap pelanggaran privasi anda sebagai suatu isu yang serius dan sebarang pelanggaran akan mengakibatkan tindakan disiplin diambil, bergantung kepada keseriusan. Hays telah dilantik sebagai Pegawai Privasi untuk memastikan bahawa pengurusan kami maklumat peribadi adalah selaras dengan dasar ini dan undang-undang berkaitan privasi yang berkenaan dan peraturan-peraturan.
Bagaimana kami menyimpan dan melindungi maklumat peribadi?
Bagaimana kami menyimpan maklumat peribadi yang tepat dan terkini ?
Pertanyaan dan Aduan
Akses
Pembetulan
Maklumbalas
PRIVACY POLICY
THAILAND
The Hays privacy policy is based on transparency
We are committed to being open and transparent about how we manage personal data and we will not use your personal data without your consent unless permitted under the PDPA.
Types of personal data held by Hays
Personal data means any type of information relating to you and which enable your direct or indirect identification. It includes data regarding your contact details, work experience, qualifications, aptitude test results, opinions about your work performance (eg references), incidents at the workplace, and other data obtained or received by us in connection with your possible and actual work placements.
Sensitive information
Sensitive information is a special category of personal information under the PDPA. This policy applies to all data we process about you and may include some data about your physical or mental health or condition, political opinions, religious or similar beliefs, commission or allegations of an offence and other sensitive personal data. References to personal data in this policy include such sensitive personal data.
When and how personal data is collected
Standard personal data collection
We may collect personal data about you when:
- You complete one of our application forms or provide any other data in connection with your application
- We receive any reference about you
- We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
- We receive the results of any competency or medical test or any background check
- We receive any complaint or other data from or about you in the workplace
- We receive any data about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
- We receive any data about a workplace accident in which you are involved
- You provide us with any additional data about you
This policy applies to all data we process about you and may include some data about your physical or mental health or condition, political opinions, religious or similar beliefs, commission or allegations of an offence and other sensitive personal data. References to personal data in this policy include such sensitive personal data.
General data collected from visitors to our website
We gather data about all our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in the aggregate. This data helps us determine what is most beneficial for our users and how we can continually create a better overall website experience for you.
Your personal data collected on the website or Hays offices
In some instances, we may need specific data about you, such as name, address, email address, telephone number etc. We will collect this data if you apply for a job or sign up for a service via our website. We may also ask you for other data such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience. Where you visit a Hays office personal data may be collected from you in our visitor database and/or visitor log book, which includes but is not limited to your name, job title or designation, employer company or organization, government identification details, contact information such as your email address, telephone number, information regarding your visit to our offices or premises, date and time, photograph, etc. Should the building have CCTV or surveillance systems located, static or moving imagery via CCTV or surveillance systems may be collected by building management, however, will not be collected, stored or disclosed by Hays.
Purposes for which we collect, use and disclose personal data
We have the intention to collect, use and disclose your personal data in connection with:
- Your actual or possible work placement, providing recruitment services and considering any application
- Retaining data to be able to consider you for a suitable position in future
- Career guidance or management
- Your performance appraisals
- Our assessment of your ongoing performance and prospects
- Any test or assessment (including medical tests and assessments) that you might be required to undergo
- Our identification of your training needs
- Informing you of possible work opportunities, relevant candidates, or other events such as training or data sessions by direct mail/email/SMS
- Our direct marketing (including business development using your telephone number) to you
- Marketing and candidate or profiling activities in connection with our services
- Any workplace rehabilitation
- Our management and resolution of any complaint, inquiry or investigation in which you are involved
- Any insurance claim or proposal that requires disclosure of your personal data
- Undertaking or handling criminal background checks
- Taking your references and conducting appropriate investigations into the information you have provided
- As required by law or regulation
- Receiving and responding to billing enquiries
- Processing of payments
- Providing client directed services and functions
- Internal archive or record keeping purposes
- For management, research, development, benchmarking, statistical analysis, business systems and infrastructure testing, and other business purposes to assist us in providing our services to you
- Other purposes directly related to any of the above
Except for the purpose of marketing, our collection and processing of your personal data is obligatory. If you do not give us the personal data we seek:
- We may be limited in our ability to locate suitable work for you
- We may be limited in our ability to place you in work
As such, we generally cannot offer you the choice or means of limiting the processing of personal data in certain ways. In any event, we will not use your data without your consent unless permitted under the PDPA, and you can withdraw your consent for us to process your personal data at any time.
Legal basis for our collection, use and disclosure of personal data
The legal basis for our use of your personal data is one of the followings:
- Compliance with a legal obligation to which we are subject
- The performance of a contract to which you are a party
- A legitimate business interest that is not overridden by interests you have to protect the information
- Where none of the above applies, or where law requires it, your consent (which we will ask for before we process personal data)
Disclosures
We may disclose your personal data (including to trusted third parties) from time to time for the purposes for which it is primarily collected, used or held or for a related secondary purpose. Your personal data may be disclosed to:
- Potential and actual employers and clients of Hays
- Hays employees and potential employers located in Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible work placements or to assist us in providing our services to you
- Referees
- External providers of on-line training and induction
- Our insurers and brokers
- Central Provident Fund
- A professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive data
- A Workers Compensation and social security body
- Any person with a lawful entitlement to obtain the data
- Trusted third parties including but not limited to:
- Auditors
- Property landlords
- Credit reference agencies
- Government authorities
- Suppliers and/or service providers
- Current, past and prospective employers
- Other recruiting agencies
- Institutionalised financial organisations
Hotjar
This website uses services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and Recruiters. The data generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the data collected includes:
Device-specific data
The following personal data may be collected through your device and browser:
- Your device's IP address (collected and stored in an anonymized format)
- Your email address (if made available to us)
- Your first name and surname (if made available to us)
- Device screen size
- Device type (unique device identifiers) and browser data
- Geographic location (country only)
- Preferred language used to display the webpage
Log data
Our servers automatically record data which is created upon using Hotjar. Data includes:
- Referring domain
- Pages visited
- Geographic location (country only)
- Preferred language used to display the webpage
- Date and time when website pages were accessed
Hotjar will use this data for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect data sent by your browser as part of a web page request, such as cookies or your IP request. For data on how Google Analytics and Optimizely collect and use your data, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days; some persist for the session only.
To opt out please go to the following link: https://www.hotjar.com/opt-out
Management of personal data
At Hays, we train our staff to respect the confidentiality of customer data and the privacy of individuals. Hays regard breaches of your privacy very seriously and any breach will result in disciplinary action being taken, dependent upon severity. Hays have appointed a Privacy Officer to ensure that our management of personal data is in accordance with this policy and the PDPA.
How do we store and protect personal data?
Safeguarding the privacy of your data is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal data in a combination of secure computer storage facilities and paper-based files and other records and take such steps as are reasonable in the circumstances to protect the personal data we hold from misuse, interference and loss, unauthorised access, modification or disclosure. We may need to maintain records as long as your personal data is necessary in connection with the purposes set out in this privacy policy for a significant period of time and to comply with legal, regulatory or internal policy requirements. However, when we consider data is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
How do we keep personal data accurate and up-to-date?
Enquiries & complaints
You can make enquiries, requests to exercise your rights to access, data portability, object, erasure, restriction, rectification or withdraw consent under the PDPA, or complain about alleged breaches of the PDPA to our Privacy Officer:
Thailand
Data Protection Officer
Email: privacy@hays.co.th
We aim to resolve all complaints within 30 days. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time. If you are not satisfied with our response to your complaint, you can contact the Personal Data Protection Committee.
Access
Correction
Erasure, destruction or anonymisation
Data portability
Withdraw consent
Where we have obtained your consent to process your personal data for certain activities (for example, in order to use cookies in certain jurisdictions), you may withdraw this consent at any time and we will cease to carry out the particular activity that you previously consented to unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose in which case we will inform you of this condition.
Object to data processing
Restrict processing
If you wish, you have the right to request that we restrict our processing of your personal data in the following circumstances:
Feedback
Hays have several areas on our website where you can submit feedback, under the ‘contact us’ section. Any feedback that is submitted through this area becomes the property of Hays. We may use this feedback, such as success stories or responses to surveys, for marketing purposes, or to contact you for further feedback on the site.
HP-080-02
© November 2022
PERSONAL INFORMATION COLLECTION STATEMENT
HONG KONG
Purpose of Collection
- You complete the Hays registration forms or provide any other information in connection with your application
- We receive any reference about you
- We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
- We receive the results of any competency or medical test or any background check
- We receive any complaint or other information from or about you in the workplace
- We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
- We receive any information about a workplace accident in which you are involved
- You provide us with any additional information about you
Usage & Disclosure
- You have already given written notice to the third party of the intention to use the data for such direct marketing
- Have obtained the; written consent of the third party to the use or provision of their personal data in such direct marketing by Hays
- The intended use of personal data by Hays and the promotion of [Hays recruitment services] is consistent with and covered by the consent of the third party
- Potential and actual employers and clients of Hays
- Hays employees and potential employers located in Australia, Belgium, Brazil, Canada, Chile, Mainland China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible work placements or to assist us in providing our services to you
- Referees
- External providers of on-line training and induction - eg mandatory on-line H&S Induction
- Our insurers and brokers
- A professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive information
- A Workers Compensation body
- Any person with a lawful entitlement to obtain the information
- Accountants, auditors, company secretarial services and professional advisers
- Landlords, agents and property services organisations
- Travel and other services providers
- IT, data, network, technology, internet, social network and business process service providers and organisations
- Marketing and event organisers, venues and companies
Enquiries
You can make enquiries, requests to access/delete or correct your information, or otherwise contact our Privacy Officer:
1 Austin Road West, Kowloon
Hong Kong
Access
Correction
- make the necessary correction to that data
- supply to you with a copy of the data as so corrected
- if the data has been disclosed to a third party during the 12 months immediately preceding the day on which the correction is made; and Hays has no reason to believe that the third party has ceased using the data for the purpose (including any directly related purpose) for which the data was disclosed to the third party, take all practicable steps to supply the third party with a copy of the data as so corrected accompanied by a notice in writing stating the reasons for the correction
Complaint Policy Procedure
(ii) Acknowledge your problem within seven working days and provide a likely timescale for resolution
(iii) Fully investigate your comments and keep you regularly informed of the actions we are taking
© January 2023
PRIVACY POLICY
HONG KONG
Your privacy is important to Hays
The Hays privacy policy is based on transparency
Types of personal data held by Hays
Personal data may include:
- Name
- IC number
- Employer
- Photo page of passport
- Visa details
- Date of birth
- Contact details
- Emergency contact details
- Work telephone number
- Work email address
- Work experience
- Qualifications
- Aptitude test results
- Opinions about your work performance (eg references)
- Incidents at the workplace
- Other personal data obtained or received by us in connection with your possible and actual work placements
- Personal data associated with managing queries and complaints
This policy applies to all data we process about you and may include some data about your physical or mental health or condition, political opinions, religious or similar beliefs, commission or allegations of an offence and other sensitive personal data. References to personal data in this policy include such sensitive personal data.
When & how personal data is collected
- The data is collected for a lawful purpose directly related to a function or activity of Hays
- The collection of data is necessary for or directly related to that purpose
- The data is adequate but not excessive in relation to that purpose
Standard personal data collection
- We may collect personal data about you when:
- You complete the Hays registration forms or provide any other information in connection with your application
- We receive any reference about you
- We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
- We receive the results of any competency or medical test or any background check
- We receive any complaint or other information from or about you in the workplace
- We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
- We receive any information about a workplace accident in which you are involved
- You provide us with any additional information about you
General information collected from visitors to our website
Your personal data collected on the hays.com.hk website
Purposes for which we collect personal data
Provision of services
Your personal data may be used in connection with:
- Your actual or possible work placement
- Career guidance or management
- Your performance appraisals
- Our assessment of your ongoing performance and prospects
- Any test or assessment (including medical tests and assessments) that you might be required to undergo
- Our identification of your training needs
- Any workplace rehabilitation
- Our management and resolution of any complaint, inquiry or investigation in which you are involved
- Any insurance claim or proposal that requires disclosure of your personal or sensitive information
- Undertaking criminal reference checks
- For research, development, business systems and infrastructure testing, and other business purposes to assist us in providing our services to you
- Providing our services to our clients
Direct marketing
If at any time you provide personal data of a third party to us, you warrant and represent that:
- You have already given written notice to the third party of the intention to use the data for such direct marketing
- Have obtained the; written consent of the third party to the use or provision of their personal data in such direct marketing by Hays
- The intended use of personal data by Hays and the promotion of [Hays recruitment services] is consistent with and covered by the consent of the third party
Disclosures
- Potential and actual employers and clients of Hays
- Hays employees and potential employers located in Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden, Thailand, Denmark, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible work placements or to assist us in providing our services to you
- Referees
- External providers of on-line training and induction - eg mandatory on-line Health and Safety Induction
- Our insurers and brokers
- A professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive information
- A Workers Compensation body
- Any person with a lawful entitlement to obtain the information
- Accountants, auditors, company secretarial services and professional advisers
- Landlords, agents and property services organisations
- Travel and other services providers
- IT, data, network, technology, internet, social network and business process service providers and organisations
- Marketing and event organisers, venues and companies
We do not disclose data about your individual visits to the Hays’ website.
Hotjar
Our websites use services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and Recruiters. The information generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the information collected includes:
Device-specific data
- Your device's IP address (collected and stored in an anonymized format)
- Your email address including first name and surname
- Device screen size
- Device type (unique device identifiers) and browser information
- Geographic location (country only)
- Preferred language used to display the webpage
Log data
- Referring domain
- Pages visited
- Geographic location (country only)
- Preferred language used to display the webpage
- Date and time when website pages were accessed
Management of personal data
How do we store & protect personal data?
How do we keep personal data accurate & up to date?
Enquiries & complaints
You can make enquiries, requests to access/delete or correct your information, or complain about alleged breaches to, or otherwise contact our Privacy Officer:
Email privacy@hays.com.hk
Address
Unit 6604-6606, 66/F, ICC
1 Austin Road West, Kowloon
Hong Kong
Access
Correction
You may request that we correct the personal data that we hold about you if you deem it to be inaccurate, incomplete, out-of-date, irrelevant or misleading. We will:
- make the necessary correction to that data
- supply to you with a copy of the data as so corrected
- if the data has been disclosed to a third party during the 12 months immediately preceding the day on which the correction is made; and Hays has no reason to believe that the third party has ceased using the data for the purpose (including any directly related purpose) for which the data was disclosed to the third party, take all practicable steps to supply the third party with a copy of the data as so corrected accompanied by a notice in writing stating the reasons for the correction
If we refuse to correct your personal data in accordance with the Personal Data (Privacy) Ordinance, we will notify you in writing of the reasons detailing our refusal to correct the information and the process for escalation regarding this refusal. If you wish to exercise your rights of correction you should contact our Privacy Officer for an application form. We will not charge you for making the request to correct your information.
Feedback
Hays have several areas on our website where you can submit feedback, under the ‘contact us’ section. Any feedback that is submitted through this area becomes the property of Hays. We may use this feedback, such as success stories or responses to surveys, for marketing purposes, or, with your consent, contact you for further feedback on the site.
PRIVACY NOTICE
HONG KONG
We may collect personal data about you when:
- You complete our registration forms or provide any other information in connection with your application
- We receive any reference about you
- We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
- We receive the results of any competency or medical test or background checks
- We receive any complaint or other information from or about you in the workplace
- We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
- We receive any information about a workplace accident in which you are involved
- You provide us with any additional information about you
Your personal data may be used in connection with:
- Your actual or possible work placement, career guidance or management
- Your performance appraisals
- Our assessment of your ongoing performance and prospects
- Any test or assessment (including medical tests and assessments) that you might be required to undergo
- Our identification of your training needs
- Any workplace rehabilitation
- Our management and resolution of any complaint, inquiry or investigation in which you are involved
- Any insurance claim or proposal that requires disclosure of your personal information
- Undertaking criminal reference checks
- For research, development, business systems and infrastructure testing and other business purposes to assist us in providing our services to you and providing our services to our clients
Your personal data may be disclosed to:
- Potential and actual employers and clients of Hays
- IT, data, network, technology, internet, social network and business process service providers and organisations
- Hays employees and potential employers located in: Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden, Thailand, Denmark, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible or actual work placements and to assist us in providing our services to you
- Referees
- External providers of online training and induction eg mandatory on-line OH&S Induction
- Our insurers and brokers
- A professional association or registration body that has a proper interest in the disclosure of your personal data
- A Workers Compensation body
- Any person with a lawful entitlement to obtain the information
- Accountants, auditors, company secretarial services and professional advisers
- Landlords, agents and property services organisations
- Travel and other services providers
- Marketing and event organisers, venues and companies
If you do not give us the information we seek:
-
We may be limited in our ability to locate suitable work for you; and
-
We may be limited in our ability to place you in work
Additional information contained in our privacy policy:
You have the right to request access to and correction of information held by us about you. You also have the right to withdrawn your consent to Hays use of your personal data, without charge. If you wish to access or correct your personal data, or otherwise wish to contact us, please contact our Privacy Officer at:
Changes to our Privacy Notice:
PRIVACY POLICY
CHINA
A. Your privacy is important to Hays
B. Hays' Privacy Policy is based on transparency
C. Types of personal information collected by Hays
- Personal information submitted and obtained from each person seeking employment and other sources in connection with applications for work, including your
- Name
- Age/date of birth
- Nationality/citizenship/place of birth
- Sex/gender
- Photograph
- Contact details
- Education details
- Language skills
- Training and employment history
- Work experience
- Qualifications
- Emergency contacts and details of any dependants
- Referee details
- Immigration status
- Social security number and other tax-related information
- Diversity information
- Details about your previous and current remuneration, pensions and benefits arrangements
- Aptitude test results
- Opinions about your work performance (eg references) and other information obtained by us in connection with your possible work placements
- Sensitive personal information such as your health data[1], personal identification document(s) details, and financial information (eg bank details)
- Work performance information
- Information about incidents involving you in the workplace
- Your performance appraisals
- Our assessment of your ongoing performance and prospects
- Any test or assessment (including medical tests and assessments) that you might be required to undergo
- Our identification of your training needs
- Any workplace rehabilitation
- Our management and resolution of any complaint, inquiry or investigation in which you are involved
- Any insurance claim or proposal that requires disclosure of your personal information
- Undertaking criminal reference checks
- For research, development, business systems and infrastructure testing and other business purposes to assist us in providing our services to you and providing our services to our clients
- Information submitted and obtained in relation to your absences from work due to leave, illness or other causes
- IP address
- the dates, times and frequency with which you access our services
- CCTV footage if you attend our premises
- Information obtained to assist Hays in managing its client and business relationships
D. How we collect your personal information
- When you submit your personal information on the Hays website: In some instances we may need specific information about you, such as name, address, email address, telephone number etc. We will collect this information if you apply for a job or sign up for a service via our website, for example. We may also ask you for other information such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience
- When you complete our candidate registration form or provide any other information in connection with your application
- When you communicate with us via email/SMS/telephone/ instant messaging app such as WeChat.
- You provide your information to a third-party and consent to them providing your information to us (eg Job-boards)
- We receive any reference about you
- We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
- We receive the results of any competency or medical test or background checks
- We receive any complaint or other information from or about you in the workplace
- We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
- We receive any information about a workplace accident in which you are involved
- We collect information about you from public domain sources
- We receive your personal information from our recruitment services providers; and
- As a result of your online behaviour on our website
E. Purposes for which we use, process and hold your personal information
- Your actual or possible work placement
- Career guidance or management
- Our assessment of your performance and prospects or any training needs
- Any test or assessment (including medical tests and assessments) that you might be required to undergo
- Informing you of possible work opportunities, relevant candidates, or other events such as training or information sessions or our direct marketing to you by mail/email/SMS/WeChat/instant messaging tools/APP etc
- Any workplace rehabilitation
- Our management and resolution of any complaint, inquiry or investigation in which you are involved
- Any insurance claim or proposal that requires disclosure of your personal or sensitive information
- Undertaking checks to verify your work rights status, criminal history and any other background checks, including credit checks for positions involving significant financial risk and otherwise as permitted by law
- For internal research, development, business systems
F. Our clients and suppliers
- Storing your details (and updating them when necessary) on our database, so that we can contact you in relation to recruitment activities
- Keeping records of our conversations and meetings, so that we can provide targeted services to you
- Undertaking customer satisfaction surveys
- Processing your information for the purpose of targeting appropriate marketing campaigns for our services, to do this we use marketing technology platforms and suppliers
- We also provide services to your employees such as training courses, which will require us to use their personal information in order to grant them access to these services
- Storing (and updating when necessary) your details on our database, so that we can contact you in relation to our agreements
- Offering services to you or to obtain support and services from you
- Performing certain legal obligations
- Helping us to target appropriate marketing campaigns, to do this we use marketing technology platforms and suppliers
G. Disclosures of your personal information
- Potential and actual employers and clients of Hays
- Other recruitment agencies or related service providers
- Referees [2]
(iii) Hays' business partners or vendors
- Other recruitment agencies or related service providers
- Job-board vendors
- External providers of online training and induction eg mandatory on-line Operational Health and Safety Induction
- Our insurers and brokers
- A professional association or registration body that has a proper interest in the disclosure of your personal information
- A Workers Compensation body
- Any person with a lawful entitlement to obtain the information
- Accountants, auditors, company secretarial services and professional advisers
- Landlords, agents and property services organisations
- Travel and other services providers
- IT, data, network, technology, internet, social network and business process service providers and organisations
- Marketing and event organisers, venues and companies
- Survey service providers
H. Overseas transfer of personal information
I. How do we store personal information?
J. Information collected from visitors to our Hays China website
What are cookies and how do we use them?
- A ‘cookie’ is a bite-sized piece of data that is stored on your computer's hard drive. They are used by nearly all websites and do not harm your system. We use them to track your activity to help ensure you get the smoothest possible experience when visiting our website. We can use the information from cookies to ensure we present you with options tailored to your preferences on your next visit. We can also use cookies to analyse traffic and for advertising purposes
- If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. We also provide information about this in our marketing preferences page on the Hays website
- Further information regarding cookies is in the ‘Cookies Policy’ below
- If you don’t want to receive cookies that are not strictly necessary to perform basic features of our site, you may choose to opt-out by changing your browser settings
- Most web browsers will accept cookies but if you would rather, we didn’t collect data in this way you can choose to accept all or some or reject cookies in your browser's privacy settings. However, rejecting all cookies means that you may not be able to take full advantage of all our website's features. Each browser is different, so check the ‘Help’ menu of your browser to learn how to change your cookie preferences
- For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer
What's a cookie?
- A ‘cookie’ is a piece of information that is stored on your computer's hard drive and which records your navigation of a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes
- Cookies are used by nearly all websites and do not harm your system. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. We also provide information about this in our marketing preferences page on the Hays website
- We use cookies to do two things:
- To track your use of our website. This enables us to understand how you use the site and track any patterns that emerge individually or from larger groups. This helps us to develop and improve our website and services in response to what our visitors want and need
- To help us advertise jobs to you that we think you'll be interested in. Hopefully this means less time for you trawling through endless pages and will get you into the employment you want more quickly
- Cookies are either:
- Session cookies These are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page, but they do not collect any information from your computer
- Persistent cookies A persistent cookie is stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics and for personalisation (see below).
- Cookies can also be categorised as follows:
- Strictly necessary cookies These cookies are essential to enable you to use the website effectively, such as when applying for a job, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet
- Performance cookies These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular
- Functionality cookies These cookies allow our website to remember choices you make (such as your username, language or the region you are in) and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised
- Personalisation cookies These cookies help us to advertise details of potential job opportunities that we think may be of interest. These cookies are persistent (for as long as you are registered with us) and mean that when you log in or return to the website, you may see advertising for jobs that are similar to jobs that you have previously browsed
K. Your rights
(iii) Portability of personal information
(iv) Deletion of personal information
(v) Enquiries and complaints
You can make further enquiries or complaints about our Privacy Policy to our Privacy Officer via privacy@hays.cn.
L. Feedback
M. Changes to our Privacy Policy
PRIVACY NOTICE
SINGAPORE
- You complete one of our registration forms or provide any other information in connection with your application
- We receive any reference about you
- We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
- We receive the results of any competency or medical test or background checks
- We receive any complaint or other information from or about you in the workplace
- We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
- We receive any information about a workplace accident in which you are involved
- You provide us with any additional information about you
Your personal information may be used in connection with:
- Your actual or possible work placement
- Career guidance or management
- Your performance appraisals
- Our assessment of your ongoing performance and prospects
- Any test or assessment (including medical tests and assessments) that you might be required to undergo
- Our identification of your training needs
- Informing you of possible work opportunities or other events such as training or information sessions by direct mail/email/SMS
- Our direct marketing to you (including telemarketing using your telephone number)
- Any workplace rehabilitation
- Our management and resolution of any complaint, inquiry or investigation in which you are involved
- Any insurance claim or proposal that requires disclosure of your personal information
- Undertaking criminal background checks
- For research, development, business systems and infrastructure testing and other business purposes to assist us in providing our services to you
- We may disclose your personal information (including to trusted third parties) for the purposes for which it is primarily collected, used or held or for a related secondary purpose
Your personal and sensitive information may be disclosed to:
- Potential and actual employers, clients of Hays and trusted third parties
- Hays employees and potential employers located in: Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible or actual work placements and to assist us in providing our services to you
- Referees
- External providers of online training and induction
- Our insurers
- Central Provident Fund
- A professional association or registration body that has a proper interest in the disclosure of your personal information
- A Workers Compensation or social security body
- Any person with a lawful entitlement to obtain the information
If you do not give us the information we seek:
- We may be limited in our ability to locate suitable work for you; and
- We may be limited in our ability to place you in work
Additional information contained in our privacy policy:
Changes to our Privacy Notice:
Contact details
The Privacy Officer
Hays Specialist Recruitment Pte. Ltd
Email: privacy@hays.com.sg
Phone: +65 (0) 6223 4535
PRIVACY POLICY
SINGAPORE
Your privacy is important to Hays
The Hays privacy policy is based on transparency
We are committed to being open and transparent about how we manage personal data.
Types of personal data held by Hays
Personal data means any type of information relating to you and which enable your direct or indirect identification. It includes data regarding your contact details, work experience, qualifications, aptitude test results, opinions about your work performance (eg references), incidents at the workplace, and other data obtained or received by us in connection with your possible and actual work placements.
When and how personal data is collected
Standard personal data collection
We may collect personal data about you when:
- You complete one of our application forms or provide any other data in connection with your application
- We receive any reference about you
- We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
- We receive the results of any competency or medical test or any background check
- We receive any complaint or other data from or about you in the workplace
- We receive any data about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
- We receive any data about a workplace accident in which you are involved
- You provide us with any additional data about you
This policy applies to all data we process about you and may include some data about your physical or mental health or condition, political opinions, religious or similar beliefs, commission or allegations of an offence and other sensitive personal data. References to personal data in this policy include such sensitive personal data.
General data collected from visitors to our website
We gather data about all our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in the aggregate. This data helps us determine what is most beneficial for our users and how we can continually create a better overall website experience for you.
Your personal data collected on the hays.com.sg website
In some instances we may need specific data about you, such as name, address, email address, telephone number etc. We will collect this data if you apply for a job or sign up for a service via our website. We may also ask you for other data such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience.
Purposes for which we collect, use and disclose personal data
- Your actual or possible work placement
- Career guidance or management
- Your performance appraisals
- Our assessment of your ongoing performance and prospects
- Any test or assessment (including medical tests and assessments) that you might be required to undergo
- Our identification of your training needs
- Informing you of possible work opportunities, relevant candidates, or other events such as training or data sessions by direct mail/email/SMS
- Our direct marketing (including business development using your telephone number) to you
- Any workplace rehabilitation
- Our management and resolution of any complaint, inquiry or investigation in which you are involved
- Any insurance claim or proposal that requires disclosure of your personal data
- Undertaking criminal background checks
- For research, development, business systems and infrastructure testing, and other business purposes to assist us in providing our services to you
If you do not give us the data we seek:
- We may be limited in our ability to locate suitable work for you
- We may be limited in our ability to place you in work
In any event, we will not use your data without your consent.
Disclosures
We may disclose your personal data (including to trusted third parties) for the purposes for which it is primarily collected, used or held or for a related secondary purpose. Your personal data may be disclosed to:
- Potential and actual employers, clients of Hays and trusted third parties
- Hays employees and potential employers located in Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, France & Luxembourg, Germany, Switzerland & Austria, Hong Kong, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Spain, Sweden & Denmark, Thailand, UAE, United Kingdom, USA (and any other countries where Hays may provide its services in the future) regarding possible work placements or to assist us in providing our services to you
- Referees
- External providers of on-line training and induction
- Our insurers
- Central Provident Fund
- A professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive data
- A Workers Compensation and social security body
- Any person with a lawful entitlement to obtain the data
We do not disclose data about your individual visits to the Hays’ website.
Hotjar
This website uses services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and Recruiters. The data generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the data collected includes:
Device-specific data
The following data may be collected through your device and browser:
- Your device's IP address (collected and stored in an anonymized format)
- Your email address (if made available to us)
- Your first name and surname
- Device screen size
- Device type (unique device identifiers) and browser data
- Geographic location (country only)
- Preferred language used to display the webpage
Log data
Our servers automatically record data which is created upon using Hotjar. Data includes:
- Referring domain
- Pages visited
- Geographic location (country only)
- Preferred language used to display the webpage
- Date and time when website pages were accessed
Hotjar will use this data for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect data sent by your browser as part of a web page request, such as cookies or your IP request. For data on how Google Analytics and Optimizely collect and use your data, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days, some persist for the session only.
To opt out please go to the following link: https://www.hotjar.com/opt-out
Management of personal data
At Hays, we train our staff to respect the confidentiality of customer data and the privacy of individuals. Hays regard breaches of your privacy very seriously and any breach will result in disciplinary action being taken, dependent upon severity. Hays have appointed a Privacy Officer to ensure that our management of personal data is in accordance with this policy and the Personal Data Protection Act.
How do we store and protect personal data?
Safeguarding the privacy of your data is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal data in a combination of secure computer storage facilities and paper-based files and other records and take such steps as are reasonable in the circumstances to protect the personal data we hold from misuse, interference and loss, unauthorised access, modification or disclosure. We may need to maintain records for a significant period of time. However, when we consider data is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
How do we keep personal data accurate and up-to-date?
Enquiries & complaints
You can make enquiries, requests to access/delete or correct your data, or complain about alleged breaches of the Personal Data Protection Act 2012 to our Privacy Officer:
Singapore
Data Protection Officer
Hays Specialist Recruitment Pte Ltd
privacy@hays.com.sg
Complaints
We aim to acknowledge receipt of all complaints within 10 working days, and aim to resolve all complaints within 30 working days. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time. If you are not satisfied with our response to your complaint, you can contact the Personal Data Protection Commission.
Access
Correction
Feedback
Hays have several areas on our website where you can submit feedback, under the ‘contact us’ section. Any feedback that is submitted through this area becomes the property of Hays. We may use this feedback, such as success stories or responses to surveys, for marketing purposes, or to contact you for further feedback on the site.
PRIVACY MARK
JAPAN 
Regarding the handling of Personal Information
If you have applied for the employment support services provided by Hays Specialist Recruitment Japan K.K., please review the information regarding the Handling of Personal Information below, and accept the agreement regarding the Handling of Personal Information by clicking on ‘I accept’.
1. Name of the business handling Personal Information
Hays Specialist Recruitment Japan K.K. Izumi Garden Tower 28F 1-6-1 Roppongi, Minato-ku, Tokyo 106-6028 Japan
2. Personal Information Protection Administrator
We have assigned the following person as the administrator in charge of the protection of Personal Information obtained for the purpose of providing employment support services to applicants, to ensure that Personal Information is appropriately and safely managed and protected.
Azusa Maida T: 03 3560 1188 E: privacy@hays.co.jp
3. Purpose of using Personal Information
We will collect Personal Information for the purpose of introducing employment opportunities to applicants according to their requests and providing information regarding applicants to hiring companies which includes Hays.
It is up to the applicant to decide whether or not to provide Personal Information to our company, however, if the necessary information is not provided, the applicant may be disadvantaged in the process of introducing hiring companies. For more details of our purpose of using personal information, please refer to our privacy policy at Hays website. www.hays.co.jp/privacypolicy
4. Providing Personal Information to third parties
The Personal Information received from applicants will be used within the scope of above mentioned use purposes, and the applicant’s name will not be disclosed or provided to a third party without the applicant’s previous consent having been obtained, even if the information will be used within the scope of the use purposes.
5. Outsourcing the handling of Personal Information
We may outsource or jointly use Personal Information with Hays PLC group of companies (including subsidiaries and holding companies of the Hays PLC) and trusted third parties, in order to partially or fully outsource our employment support service operations. In such a case of joint use by a trusted third party, our company will execute an agreement regarding the protection of Personal Information with outsourced party or the joint use party and strictly manage the handling of Personal Information.
6. Protection of personal Information with the joint use party
- We may jointly use Personal Information within Hays PLC group of companies. (Including subsidiaries and holding companies of Hays PLC)
- The entries which may be shared within Hays PLC group of companies include: name, mailing address, phone number, email address, other information written in the curriculum vitae
- The purpose of the joint use: Provision of permanent recruitment services, provision of temporary recruitment services and other associated business services
- Personal Information Management Administrator: Hays Specialist Recruitment Japan. K.K.
- Obtaining method: The method of collecting the Private Information in the preceding paragraphs
7. Procedures for responding to requests for disclosure, etc. of Personal Information
To request the modification or revision of Personal Information such as address, etc. or to request the disclosure/deletion of Personal Information, please contact the person indicated below. After confirming your identification and your request, we will perform the procedure without delay.
8. Contact Person regarding Personal Information
Please address any inquiries, complaints, etc. regarding Personal Information protection to the person indicated below:
Azusa Maida T: 03 3560 1188 E: privacy@hays.co.jp
PRIVACY POLICY
JAPAN
- Our mission is to be lifelong partners for our customers – clients and candidates. As a company involved in employee placement and staffing business specializing in 13 specialisms such as finance, science and technology industries, we recognize that the careful handling of personal information and protection of individual rights and benefits are our important social responsibility and we will address implementation of personal information protection by developing and complying with the personal information protection management systems in accordance with the Japanese Industrial Standard JIS Q 15001:2006.Your information may be submitted to us or generated through your visit and use of our service and the internet. For information which is not deemed personal information, we will collect, use and process pursuant to applicable laws. Regarding the information, which is personal information, this Privacy Policy will apply
- Please carefully and fully read and understand this privacy policy. Continuing use of any of our services or submitting your personal information through any of our data collection channels or tools will be deemed as your explicit agreement to this Hays’ Privacy Policy (as well as any amendments made by Hays from time to time) and its governance of your related personal data
- Upon collecting personal information, we will clarify the purpose of use thereof as much as possible and will use such personal information by lawful and fair means to the extent necessary for fulfilling such purpose
- We will limit the use of an individual’s personal information within the scope of the purpose that is specified, notified or announced to such individual and will implement measures to prevent the use of such personal information outside the scope of such purpose
- Upon providing or outsourcing the handling of an individual’s personal information to a third party, we will do so in a lawful manner within the scope of the purpose of use agreed to by such individual
- We will implement safety measures including information security measures to ensure the accuracy of personal information and the safety of the use thereof, and will make efforts to prevent unauthorized access to and leakage, loss or damage of personal information and to improve security
- We will respect all rights of each individual who provides his/her personal information, and when the individual requests us to disclose, correct or delete, or discontinue using or providing his/her personal information, we will duly comply with such request and will appropriately respond to complaints or consultation
- We will sufficiently comply with laws, government guidelines and other regulations regarding the handling of personal information
- We will provide appropriate instructions and training to all employees handling personal information, and will periodically audit the operational status of, and review, the personal information protection management systems to ensure continuing improvement and enhancement of the system
For more information contact:
Azusa Maida
Privacy Officer
Hays Tokyo
Tel: 03 3560 1188 Fax: 03 3560 1189
E-mail: info@hays.co.jp
Handling of personal information
Purpose of using personal information
We collect or retain personal information as part of our business activities for the following purposes.
The purpose of use of personal information that was obtained directly in writing
- To contact a customer to provide services requested by the customer
- To provide information, contact and give notice to a job applicant
- For screening of applicants and processing thereof
- For human resource management within our company after the successful applicant joins our company
- To process notification and proceedings to authorities concerned regarding management of employees and benefit, work safety and tax practice for the benefit of employees
- In addition to the above, for business communication and transmission of information regarding the businesses of our Company
The purpose of use of personal information that was obtained in a way other than directly in writing
- To contact a customer to provide services that they may desire
- To handle matters that have become necessary following applications and responses by telephone
- For contacting the owner of the personal information and conveying messages by letter, facsimile, email, telephone or orally
- To use personal information within the scope of compliance with laws and guidelines regarding personal information protection
- In addition to the above, for business communication and transmission of information regarding the businesses of our Company
- For provision to a person with a lawful entitlement to obtain the information
We may obtain personal information in the following methods within the purpose of use under the preceding paragraph in order to properly perform the services received from the client.
- By contacting our clients wishing outplacement services
- By phone, fax, email, or verbal communication in the process to fulfil the application requirements
- By official announcements by public sources such as Newspapers, Magazines, Internet and other media
- By anyone with a good intention who has a good relationship with Hays
For more information about personal information, please contact:
Personal Information Administration Manager
Hays Tokyo
Tel: 03 3560 1188
Fax: 03 3560 1189
Supervision of Employees and Entrusted Parties
We may entrust the handling of Personal information in part or in full, for example, in relation to the following operations:
- Collection and processing of any information submitted or generated through use of our websites or applications by you
- Operations in relation to the running and management of our websites
Hotjar
This website uses services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and Recruiters. The information generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the information collected includes:
Device-specific data
The following information may be collected through your device and browser:
- Your device's IP address (collected and stored in an anonymized format)
- Your email address including first name and surname
- Device screen size
- Device type (unique device identifiers) and browser information
- Geographic location (country only)
- Preferred language used to display the web page
Log data
Our servers automatically record information which is created upon using Hotjar. Data includes:
- Pages visited
- Geographic location (country only)
- Preferred language used to display the webpage
- Date and time when website pages were accessed
Hotjar will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. By continuing to use this website, you consent to your personal information to be transmitted to Hotjar and the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with this privacy policy and their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days; some persist for the session only.
To opt out please go to the following link: https://www.hotjar.com/opt-out
Name of the business handling personal information
Hays Specialist Recruitment Japan K.K.
Izumi Garden Tower 28F, 1-6-1
Roppongi, Minato-ku
Tokyo, 106-6028
Name of the accredited personal information protection body to which Hays belongs and the contact for resolution of complaints
Japan Information Processing Development Corporation, Personal Information Protection Complaint Desk
Roppongi First Bldg. 12F 1-9-9 Roppongi Minato-ku Tokyo 106-0032 Japan
Tel: 03 5776 1379/0120 700 779
(This is not the contact for inquiries on services of Hays or return)
Procedures to meet requests for disclosure, etc. of personal information


