You will be directly supporting the US market by closely working with the team leads and customer service representatives reporting to you by ensuring smooth end-to-end customer service or order management operation. You will be required to resolve any issues which arise within the function supporting customers/clients across the United States of America. Whilst establishing a smooth order management function, you will be responsible for developing new process and system improvement implementations to increase the quality of the service provided to customers - simultaneously meeting the customers' service & satisfaction metrics. Your people management skills are crucial as your team will consist of members with a variety of job grades.

• End-to-end experience in Order Management - experience in regional positions supporting EMEA/APAC/US is an added advantage.
• Experience in pioneering the set-up of an Order Management function (on a regional/global level) is an advantage.
• Thoroughly experienced in Order Management related to documentation, compliance and requirements.
• Develop and implement SOPs/KPI to improve logistics operation efficiency
• Lead a team of individuals by providing necessary training/briefing to increase productivity & operational efficiency.
• People management skills and experience.
• Able to operate independently and proactively.
• Effective communication skills in English are a must, both spoken and written.
• Open to working from 8.00pm - 5.00am (Hybrid role).