Your new company

You will be joining one of well-known Malaysia's homegrown brands that focus on providing Technology services to its Clients.

Your new role

• You will be performing L2 support based on the allocated assignments/ projects.

• You will ensure all support tickets are resolved and restored within the SLA.

• Perform troubleshooting, root cause analysis and remediation for incidents and provide detailed documentation.

• Provide continuous monitoring and support for Microsoft's products

• Provide continuous support such as Backup-as-a-service products, Cloud Management Platform and Managed Security & Firewall products

What you'll need to succeed

• Minimum of 3 years in Cloud Support role

• Minimum of 1 year in L2 Support role

• Experienced in Azure and/or M365

• Experienced in using ServiceNow ticketing tool

• Good communication/ articulation skills in English

What you'll get in return

• A competitive remuneration package up to RM7k/ month with standby/ on-call allowance

• An opportunity to learn and grow with the team of L2 Cloud Supports team members

• An opportunity to harness your L2 support technical skills

What you need to do now

If this role is what you are looking for, click "Apply" on the job itself. For a private and confidential discussion on other job opportunities within Cloud or DevOps, you may reach out to me at +60 3-7890 6195 or azlina.shapiae@hays.com.my

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.