Air Freight Customer Service, Executive (3PL) (Penang)

A European logistics service provider is seeking an experienced Air Freight, Customer Service Executive.
Your new company
Your new company has been a logistics market leader in providing strategic freight transportation arrangements and comprehensive logistics services to their extensive clientele across various industries. They are growing rapidly to further expand their logistics facilities and services to better accommodate the growing business while establishing their brand in the Malaysian logistics market.

Your new role
You will frontline the business by closely engaging with air freight customers and fostering the business relationship by providing real-time updates on shipments and providing seamless customer experience. You will also be responsible for coordinating all inbound and outbound air freight shipments’ documentation whilst closely working with internal and external stakeholders to thoroughly align to meet your customers’ required shipment delivery dates.

What you'll need to succeed
  • Must have Air Freight customer service experience within the 3PL/4PL industry.
  • Extensive experience in preparing and reviewing air freight import & export shipping documentation and other requirements for all types of commodities.
  • Experienced in Air Freight billing-related matters.
  • Work closely with customers and other departments (Sales, Logistics, Billing, IT, Branches and Operation).
  • Direct customer-facing experience.
  • Open to positions in Penang/relocating to Penang.
Diversity
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

What you'll get in return
This opportunity will serve as an excellent platform to showcase regional knowledge and your abilities to manage a fast-evolving business category in a world-leading organisation. Career advancement opportunities are coupled with a competitive remuneration package.

What you need to do now
If this is your next career move, click 'apply now' to submit your CV. *Please be advised only shortlisted candidates will be contacted.
If this job isn't quite right for you, forward this to someone who might fit the description, then contact us for a confidential discussion on your career!

Summary

Job Type
Permanent
Industry
Supply Chain & Logistics
Location
Malaysia
Specialism
Supply Chain
Ref:
1275486

Talk to a consultant

Talk to Vishnu Priya, the specialist consultant managing this position, located in Sunway
Corporate Suite 19-01 at Sunway Resort Hotel,, Persiaran Lagoon,

Telephone: 03-78906184

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