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Customer Success Manager - Japanese - Manila

Japanese Speaking. Support partners, drive engagement, and enhance relationships in cybersecurity. Apply now.
As a Customer Success Manager, you will be the primary contact for channel partners, helping them navigate processes, access resources, and maximise their potential.

Key responsibilities include:

  • Managing partner relationships, addressing inquiries, and resolving issues efficiently
  • Monitoring and improving partner performance, providing insightful feedback and recommendations
  • Collaborating with internal teams to ensure partners have access to the necessary resources
  • Supporting marketing activities, including events, campaigns, and training sessions
  • Maintaining detailed records of partner interactions and enablement efforts
  • Driving engagement by stimulating attendance at events and webinars

What We’re Looking For:

  • Fluency in Japanese and English (written and spoken)
  • 2–3 years’ experience in a customer success or support role, preferably in a B2B environment
  • Strong communication and relationship-building skills
  • Proficiency in CRM software and Microsoft Office Suite
  • Excellent problem-solving skills and keen attention to detail
  • Knowledge of cybersecurity industry trends

Preferred Skills & Experience:

  • Experience in partner enablement or channel support
  • Project management skills
  • Familiarity with deal registration processes and partner programs
  • Knowledge of cloud security and enterprise solutions

Why Join Us?

  • Work with a globally recognised cybersecurity leader
  • Competitive salary and benefits package
  • Career advancement and learning opportunities
  • A collaborative and engaging work environment

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
INT - Other
Specialism
Projects & Change Management
Pay
Competitive rates of pay.
Ref:
1276415

Talk to a consultant

Talk to Dawood Perry, the specialist consultant managing this position, located in Sunway
Corporate Suite 19-01 at Sunway Resort Hotel,, Persiaran Lagoon,

Telephone: +60 3-7890 4402

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