Customer Service/Order Management Senior Executive (FMCG) (Klang Valley)
A globally recognised beverage distributor is seeking an experienced order management senior executive.
Your new company
Your new company is a global market force in the beverage industry, dedicated to innovation and excellence. With a strong commitment to employee growth and development, they invest in training programs that foster both personal and professional advancement.
Your new role
As a Customer Service Senior Executive, you will manage interactions with B2B and B2C customers, ensuring a seamless experience from pre-sales enquiries to post-sales support. You’ll handle orders, resolve issues, and collaborate with sales, warehouse, and logistics teams to optimise service. Through clear communication and proactive problem-solving, you’ll strengthen customer relationships and uphold your organisation’s commitment to excellence.
What you'll need to succeed
- Experience in Customer Service/Order Management within FMCG Distribution businesses.
- Experienced in preparing Purchase Orders, Invoices, COO, and other relevant documents for import & export.
- Well versed with shipping-related documents and requirements.
- Experienced working closely with other stakeholders based on customers’ requirements – production, sales, logistics and warehouse functions.
- Day-to-day customer service & order management problem-solving skills.
- Able to operate independently and proactively
- Effective communication skills in English are a must, both spoken and written.
Diversity
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
What you'll get in return
This opportunity will serve as an excellent platform to showcase regional knowledge and your abilities to manage a fast-evolving business category in a world-leading organisation. Career advancement opportunities are coupled with a competitive remuneration package.
What you need to do now
If this is your next career move, click 'apply now' to submit your CV. *Please be advised only shortlisted candidates will be contacted.
If this job isn't quite right for you, forward this to someone who might fit the description, then contact us for a confidential discussion on your career!
Summary
- Job Type
- Permanent
- Industry
- Retail & Consumer Goods
- Location
- Malaysia
- Specialism
- Supply Chain
- Ref:
- 1277128
Talk to a consultant
Talk to Vishnu Priya, the specialist consultant managing this position, located in Sunway
Corporate Suite 19-01 at Sunway Resort Hotel,, Persiaran Lagoon,
Telephone: 03-78906184
JOB_51420771277128