Your new company

Your new role

• Service Delivery: Oversee daily service delivery, ensuring availability, performance, scalability, and security. Services include hardware and software focusing on M365, Azure VDI and Intune.

• Requirements & Processes: Understand business and functional requirements, execute IT service management processes, and automate where possible.

• Contract & Performance Management: Monitor and report on partner and supplier commitments, measure service health, and ensure compliance with SLAs.

• Incident & Risk Management: Resolve incidents quickly, lead major incident resolutions, and manage operational risks.

• Compliance & Documentation: Ensure compliance with policies, maintain up-to-date documentation, and support handover to operations.

• Financial Management: Control budget and spending, ensure correct allocation keys, and report regularly.

• Governance & Reviews: Define and execute governance policies, perform regular service reviews, and implement the service roadmap.

  What you'll need to succeed

• Minimum of 4 years in an IT Service Delivery role

• Proficient in O365 products

• Proficient in Azure Virtual Desktop

• Must have ITIL certificate

• Familiar with ITSM tools such as ServiceNow

What you'll get in return

• A competitive remuneration package of up to RM18,000/ month

• Hybrid working arrangement

• Competitive staff benefits

What you need to do now

If this role is what you are looking for, click "Apply" on the job itself. For a private and confidential discussion on other job opportunities within Infrastructure, you may reach out to me at +60 3-7890 6195 or azlina.shapiae@hays.com.my
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.