Customer Service/Order Management Senior Executive (Industrial Software) (KL)

A global leader in software solutions is seeking an Order Management Senior Executive.
Your new company
Your new company is a global market force in industrial software solutions – known for their digital contributions across various industries, i.e., Energy, Infrastructure, Manufacturing etc. With a forward-thinking culture, your new organisation values innovation, operational excellence, and employee development—backed by training programs designed to elevate professional growth.

Your new role
As an Order Management Senior Executive, you lead the complete order-to-cash process by validating commercial inputs, processing purchase orders, coordinating delivery schedules, and resolving operational issues across global transactions. You will collaborate with various stakeholders to ensure order accuracy, compliance, and timely fulfilment. You will also need to proactively identify process inefficiencies, implement workflow improvements, and enhance system utilisation to improve performance while enforcing contractual and financial governance across all transactions to maintain audit readiness and data integrity.

What you'll need to succeed
  • Experience in Customer Service/Order Management within the Technology & Software Solutions industries.
  • Experienced in preparing Purchase Orders, Invoices, COO, and other relevant documents.
  • Experienced working closely with other stakeholders based on customers’ requirements.
  • Day-to-day customer service & order management problem-solving skills.
  • Able to operate independently and proactively
  • Effective communication skills in Mandarin and English are a must, both spoken and written.

Diversity
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

What you'll get in return
This opportunity will serve as an excellent platform to showcase regional knowledge and your abilities to manage a fast-evolving business category in a world-leading organisation. Career advancement opportunities are coupled with a competitive remuneration package.

What you need to do now
If this is your next career move, click 'apply now' to submit your CV. *Please be advised only shortlisted candidates will be contacted.
If this job isn't quite right for you, forward this to someone who might fit the description, then contact us for a confidential discussion on your career!

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
Malaysia
Specialism
Supply Chain
Ref:
1278704

Talk to a consultant

Talk to Vishnu Priya, the specialist consultant managing this position, located in Sunway
Corporate Suite 19-01 at Sunway Resort Hotel,, Persiaran Lagoon,

Telephone: 03-78906184