Your new company

The company was founded in the 90s and has operations in over 80+ countries. They are a global health and wellness company that specialises in science-based nutrition products.

Your new role

• Team Leadership & Management:-
  • Manages a team of 5+ engineers.
  • Coaches, mentors, and develops team members.
  • Drives team engagement, well-being, and performance.
• Technology Ownership:-
  • Owns the lifecycle of contact centre technologies.
  • Manages architectural documentation and total cost of ownership (TCO).
  • Leads change management and ensures high-quality deliverables.
• Project & Delivery Management:-
  • Defines and tracks delivery commitments.
  • Coordinates cross-functional projects and escalates risks.
  • Participates in 24/7 on-call support rotation.
• Technical Expertise:-
  • Provides hands-on support for global contact centre outages.
  • Designs and implements contact centre solutions.
  • Recommends proactive improvements and future technology directions.
• Process & Relationship Management:-
  • Develops and documents support/design procedures.
  • Builds cross-departmental and regional relationships.
  • Ensures integration of technology processes across regions.

What you'll need to succeed

• Minimum of 5 years of experience in Contact Centre Operations

• Strong background in contact centre technologies (e.g., Genesys, Cisco, Avaya, Amazon Connect, etc.).

• Experience in engineering leadership and technical project management.

• Ability to manage global operations and on-call support.

• Skilled in change management, cost optimisation, and strategic planning.

What you'll get in return

• A competitive remuneration of up to RM16,000

• Opportunity to travel overseas in this role

• Flexible working arrangement

What you need to do now