Process Improvement Lead

Explore this Process Improvement Lead role in one of the leading general insurance companies in Malaysia.

Your new company

Join a leading general insurance organisation undergoing a dynamic transformation journey. With a strong presence across Asia and a commitment to operational excellence, the company is investing heavily in process innovation to drive efficiency, agility, and long-term growth. You’ll be part of a forward-thinking team that values collaboration, continuous improvement, and strategic execution.

Your new role


What you'll need to succeed

As the Process Improvement Lead, you will be an individual contributor supporting the entire organisation. Parked under the Transformation Team, your mission is to identify and implement end-to-end operational process enhancements across departments. You’ll lead cross-functional initiatives, manage stakeholder engagement, and deliver measurable improvements in turnaround time, cost-effectiveness, and overall efficiency.

Key responsibilities include:
  • Driving alignment with integration plans and presenting improvement roadmaps
  • Designing enterprise-wide operational improvement strategies
  • Leading select process improvement initiatives and implementations
  • Developing templates and methodologies for best-in-class practices
  • Building capacity and capability programs to support change
  • Ensuring accountability across end-to-end operating processes
  • Managing operational risk, compliance, and governance
  • Supporting the go-to-market strategy through operational model integration
  • Overseeing process governance, change control, and continuous improvement
  • Chairing the Process Forum and maintaining custody of process artefacts
Key requirements:
  • 7–8 years of experience in process improvement, preferably within general insurance
  • Strong project management skills with hands-on experience in JIRA and Agile methodologies
  • Familiarity with digital transformation, AI, or RPA is highly desirable.
  • Proven ability to lead cross-functional initiatives and influence stakeholders
  • Must be a local candidate (not open to expats)
  • Willingness to be bought out if currently employed

What you'll get in return

  • A strategic role with high visibility across the organisation
  • Opportunity to shape the future of operational excellence in a leading financial institution
  • Collaborative and innovative work environment
  • Competitive compensation and benefits package
  • Career growth within a transformation-focused team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Summary

Job Type
Permanent
Industry
Insurance
Location
Malaysia
Specialism
Projects & Change Management
Ref:
1280679

Talk to a consultant

Talk to Arleah Parado, the specialist consultant managing this position, located in Kuala Lumpur
Level 26, Menara 3, Petronas

Telephone: +60 3-7890 6376

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