Your new company
Join a global operating consultancy that helps organisations transform customer experience (CX) and contact centre performance. We partner with leading brands across South Asia and ASEAN to turn CX ambition into measurable improvements—combining operational excellence with practical technology enablement across platforms, people, and processes.

Your new role

You’ll work directly with client stakeholders to assess, design and improve CX operations, blending consulting, training, and assessments.

• Deliver projects that improve CX and operational performance (strategy, quality frameworks, workforce planning, and tech-enabled change).
• Analyse data, define clear recommendations, and deliver findings to senior stakeholders.
• Lead project workstreams focused on tangible KPI uplifts (e.g., NPS, CSAT, FCR, AHT, cost to serve, efficiency).
• Drive go‑to‑market activity (events, roundtables, webinars, client meetings) and maintain a healthy pipeline.
• Craft compelling consulting proposals—defining scope, milestones, outcomes, and pricing.
• Collaborate internally to refine integrated solutions spanning people, process, technology, and operating models.
• Travel regularly to client sites across the region as needed.

What you'll need to succeed

• Deep contact centre/CX operations expertise (e.g., operations management, process improvement), with 7+ years in CX or contact centre roles.
• Technology fluency across CCaaS/CRM/AI/analytics (e.g., NICE, Genesys, Five9; Salesforce, Zendesk; agent assist, routing, QA analytics)—from an operational, implementation or consulting perspective.
• Proven consultative sales capability—solution development, proposal writing, negotiation of multi‑stakeholder consulting engagements.
• Executive presence and the ability to facilitate alignment among business and technology stakeholders.
• Data‑driven problem solving and the ability to translate insights into practical, measurable change.
• Self‑starter mindset—comfortable working remotely, prioritising independently, and operating with an entrepreneurial approach in new or ambiguous markets.

What you will get in return

• Impactful work with well‑known brands across South Asia & ASEAN and exposure to diverse operating models.
• A platform to grow—access to industry‑recognized training and certifications, plus mentorship from experienced consultants.
• Flexibility to work remotely with purposeful travel and strong support for work‑life balance.

What you need to do now