Technical Support Specialist

Technical Support role for a globally recognised manufacturer based in Melaka
Your new company
Be part of a market leading provider of semiconductor test handlers and complex automation systems, recognised globally for engineering excellence and reliability.

Your new role
As a Technical Support Specialist, you will be the primary technical interface for key customer accounts. Your responsibilities include:
  • Understanding customer process requirements and equipment interfaces.
  • Performing root‑cause analysis, resolving escalations, and closing the loop with engineering teams.
  • Handling multi‑disciplinary troubleshooting involving mechanical, electrical, software, and vision systems.
  • Conducting on‑site evaluations, supporting new machine installations, platform training, and beta‑site feedback.
  • Issuing technical bulletins, documentation, and improvement recommendations.
  • Managing technical subjects with key accounts and travelling >50% of the time (local & overseas)


What you'll need to succeed
To succeed, you'll need to have:
  • Minimum 3 years’ experience in the semicon/manufacturing industry, especially in handler environments.
  • Strong communication skills, problem‑solving mindset, and ability to work under pressure across multiple projects.
  • Willingness to travel frequently and work flexible hours/weekends when required.
  • Ability to produce clear technical reports and documentation

What you'll get in return
  • The chance to work closely with global customers in a high‑technology, automation‑driven industry.
  • Opportunities to deepen your technical expertise across multiple engineering domains.
  • Regional travel exposure and hands‑on experience with next‑generation equipment.
  • A dynamic and innovative work culture with continuous training and growth opportunities.

What you need to do now
If the role above gets you excited, then let's get a conversation going! You can submit your resume by clicking Apply Now. If you are open for other opportunities and would like to have a discussion about your next career move, feel free to drop me an email at TyenHow.Woon@hays.com.my.

I look forward to speaking with you!

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Summary

Job Type
Permanent
Industry
Manufacturing & Production
Location
Malaysia
Specialism
Manufacturing and Operations
Ref:
1285154

Talk to a consultant

Talk to TyenHow Woon, the specialist consultant managing this position, located in Sunway
Corporate Suite 19-01 at Sunway Resort Hotel,, Persiaran Lagoon,

Telephone: +60358705012

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