Core Responsibilities
1. The "Defense" (Risk & Operational Excellence)
• Credit & Collections: Hardening our risk pillars to ensure sustainable growth.
• Customer & Merchant Happiness: Ensuring every touchpoint reflects our brand promise.
• Legal & Compliance: Building an institutional-grade, audit-ready organisation.
• Process Automation: Identifying manual bottlenecks and turning them into automated, repeatable systems.

2. The "Bridge" (Execution & Alignment)
• Cross-Functional Alignment: Act as the bridge between Tech, Product, and Operations to ensure key initiatives are launched on time.
• The "How" & "When": While the founder sets the vision, you own the execution roadmap and remove the friction that slows the team down.

3. Leadership & Mentoring
• We have a talented, high-potential team of functional leads. You will be a "Leader of Leaders," coaching our managers across diverse departments and backgrounds to level up their management capability and prepare them for the next stage of our journey.

4. Commercial Evolution & Shared P&L Responsibility
• Scaling New Business: Partner with the founder to take new, high-margin revenue streams from pilot to market leader.
• P&L Ownership: In the mid-to-long term, you will move into shared P&L responsibility with the Founder, co-owning the company’s commercial success.

Who You Are
• The Scale-up Specialist: You have played a key leadership role in a high-growth fintech or tech startup, having seen a company scale significantly in and know where the pitfalls are.
• A Proven People Developer: You have a track record of coaching talents from diverse background into high-performing managers. You understand that a company only scales as fast as its people.
• An "Integrator" by Nature: You are obsessed with systems, thrive in the details and get energy from turning a strategic "Why" into an operational "How."
• Decisive & Direct: You provide the "healthy challenge" to the CEO’s vision, ensuring every plan is operationally sound before we hit "go."
• Commercial Mindset: You don't just see "tasks"—you see how operational efficiency directly impacts the P&L.