Your new company

You will be joining a global equipment manufacturer, supporting customers within advanced manufacturing and semiconductor environments. The organisation is known for its strong customer partnerships, innovation driven culture and commitment to operational excellence, offering long term opportunities for professional growth in a fast paced, technology led industry.

Your new role

• Managing customer relationships, including ownership of service escalations and complaint resolution
• Driving operational excellence through process improvement and best‑practice implementation
• Overseeing resource planning, utilisation and field operations to support customer uptime commitments

What you'll need to succeed

• Proven experience in customer service or service management within the semiconductor or a similar industry
• Prior exposure to team management responsibilities
• Proven experience in customer‑facing roles, including escalation management and stakeholder engagement
• Willingness to travel as required to support customers and operations

What you'll get in return

• An opportunity to step into a visible leadership role within a global technology organisation
• Competitive remuneration and benefits, aligned with experience
• Exposure to leading customers and advanced manufacturing environments
• A dynamic, performance‑driven culture where initiative and results are recognised

What you need to do now

If the role above gets you excited, then let's get a conversation going! You can submit your resume by clicking Apply Now. If you are open for other opportunities and would like to have a discussion about your next career move, feel free to drop me an email at TyenHow.Woon@hays.com.my.

I look forward to speaking with you!
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.