Your new company

You'll be joining a well-established regional organisation within the life insurance and Financial Services industry that is embarking on a new phase of transformation. This role is based in Kuala Lumpur and sits within a pioneering team, playing a foundational role in shaping how regional policy servicing will operate.

Your new role

Key responsibilities include:

• Supervising and supporting billing, premium collection, and payout processing to ensure transactions are completed accurately and within agreed service standards.
• Reviewing and executing payouts for cash benefits, dividends, maturity, annuity, and suspense items in line with established procedures and controls.
• Monitoring operational reports, investigating discrepancies, identifying root causes, and supporting corrective or preventive actions.
• Preparing and supporting periodic reports, including ageing and suspense items, for review by senior team members.
• Assisting in monitoring billing, refund cycles, and system‑related issues, escalating anomalies where necessary.
• Handling straightforward escalations and providing clear recommendations for approval.
• Supporting the supervision and development of junior team members to maintain consistent quality and service delivery.
• Responding to enquiries from policyholders, financial representatives, and internal stakeholders in a timely and professional manner.
• Collaborating closely with internal teams such as Finance, Bancassurance, and New Business, as well as external partners, to resolve issues and ensure a consistent customer experience.
• Taking ownership of operational, business, and regulatory risks and supporting risk mitigation activities.

What you'll need to succeed

• Diploma or Bachelor’s degree, or equivalent experience in insurance or financial services operations.
• Ideally 3–4 years of experience in insurance or financial services, with exposure to payment services, billing, collections, or policy administration.
• Good understanding of premium collection processes and payment channels.
• Ability to assess issues, exercise judgement, and handle straightforward escalations independently.
• Strong attention to detail with the ability to perform quality checks and reviews.
• Good organisational and time‑management skills, with the ability to prioritise work in a structured environment.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Team-oriented approach, with willingness to support knowledge sharing and team capability building.
• High level of integrity, accountability, and ownership, particularly in regulated operations.
• A proactive mindset towards process improvements and adapting to change.

What you'll get in return

• An Assistant Manager role within a highly reputable and stable insurance organisation.

• Exposure to end-to-end payment services operations, including regulatory and governance framework.

• Opportunities to build supervisory experience and strengthen operational expertise.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to
Jason.Tong@hays.com.my

If this job isn't right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Finding the right role takes careful consideration, and we’re just the life-long partners that can help you on your journey towards success. We can connect you with opportunities that match your priorities and goals.