Head - Centre of Excellence Microsoft Dynamics 365 CRM

Microsoft Dynamics CRM Leadership role with an international bank

Your new company

Join a leading global financial institution’s technology and innovation hub, where digital transformation and enterprise-scale solutions are at the heart of everything we do. As part of a dynamic and forward-thinking team, you’ll contribute to building a Center of Excellence (CoE) for Microsoft Dynamics CRM within our Malaysia-based Technology Hub. This is your opportunity to shape the future of CRM and advisory systems in the financial services industry.

Your new role

Lead and inspire multiple squads focused on delivering cutting-edge solutions using Microsoft Dynamics 365 and CRM technologies.

In this senior leadership role, you will:

  • Manage more than two squads, each comprising a Technical Lead and a Functional Architect.
  • Oversee all other headcounts within your chapter, ensuring alignment with strategic goals.
  • Drive the implementation of enterprise-grade CRM solutions and support Wealth Management advisory systems.
  • Champion Agile delivery practices and foster a culture of continuous improvement.
  • Collaborate with stakeholders across business and technology to deliver impactful outcomes.

What you'll need to succeed

  • Proven experience with Microsoft Dynamics 365 (D365) and Dynamics CRM.
  • Strong technical expertise in C#, .NET, JavaScript, Power Apps, Power Automate, and Dataverse.
  • Deep understanding of Azure DevOps, API integration, and financial application architecture.
  • Familiarity with SSRS, Power BI, SQL Server, SSIS, XRM Toolbox, and KingswaySoft (essential for senior roles).
  • Experience in enterprise CRM implementations, ideally within banking or financial institutions.
  • Excellent stakeholder management and communication skills.
  • A collaborative mindset and a passion for leading high-performing teams.

What you'll get in return

  • The opportunity to lead strategic initiatives in a high-impact role.
  • A collaborative and inclusive work environment that values innovation.
  • Career growth within a global organization committed to digital excellence.
  • The chance to shape a Center of Excellence for Microsoft Dynamics and influence enterprise-wide transformation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Summary

Job Type
Permanent
Industry
Banking & Financial Services
Location
Malaysia
Specialism
Projects & Change Management
Pay
Up to RM 40,000
Ref:
1276624

Talk to a consultant

Talk to Rubendran Arumugam, the specialist consultant managing this position, located in Kuala Lumpur
Level 26, Menara 3, Petronas

Telephone: +60102106769