Head of Operations (Healthcare)

Senior level operations role for a large healthcare institution based in PJ

Your new company

Become part of a well‑established healthcare group that operates a wide network of primary care, dental and ambulatory centres. The organisation is undergoing an exciting phase of growth, modernisation and service expansion, with a strong focus on quality, innovation and enhanced patient experience. You’ll join a leadership team committed to strengthening community healthcare and forging impactful partnerships across the wider industry.

Your new role

As the Head of Operations, you will take the lead in shaping the strategic direction and operational performance of a nationwide portfolio of GP, dental and ambulatory sites. Your role will centre on elevating service standards, ensuring operational consistency, and driving sustainable financial outcomes.

You will:
  • Steer the financial health of the primary care division and deliver agreed growth targets
  • Strengthen service delivery across all centres through unified processes and performance frameworks
  • Enhance workforce planning and productivity across multi‑disciplinary teams
  • Advance clinical governance, care‑pathway coordination and referral practices
  • Mentor senior leaders and build future‑ready talent pipelines across the organisation
  • Represent the division in corporate, insurer and healthcare‑system partnership initiatives
  • Contribute to new care models and pilot programmes that support long‑term healthcare reform
This opportunity begins as an acting appointment, with the potential for full confirmation upon achieving the short-term targets

What you'll need to succeed

To succeed, you'll need to have:

  • Track record of leadership experience in healthcare operations or large multi‑site service environments
  • Strong commercial acumen with proven success in managing budgets, margins and operational KPIs
  • Ability to work effectively with medical professionals, insurers, corporate clients and other stakeholders

What you'll get in return

  • A pivotal leadership role with influence over a large, expanding primary care network
  • Opportunity to shape new service models and contribute to system‑wide healthcare improvement
  • Strong executive support and access to multi‑disciplinary resources

What you need to do now

If the role above gets you excited, then let's get a conversation going! You can submit your resume by clicking Apply Now. If you are open for other opportunities and would like to have a discussion about your next career move, feel free to drop me an email at TyenHow.Woon@hays.com.my.

I look forward to speaking with you!

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Summary

Job Type
Permanent
Industry
Healthcare & Medical
Location
Malaysia
Specialism
Life Sciences
Ref:
1284939

Talk to a consultant

Talk to TyenHow Woon, the specialist consultant managing this position, located in Sunway
Corporate Suite 19-01 at Sunway Resort Hotel,, Persiaran Lagoon,

Telephone: +60358705012

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