Your new company
A globally established organisation within the health and wellbeing industry, supporting operations across more than 100 markets worldwide. With a strong international presence and a customer-centric approach, the company is known for its structured processes, supportive work culture, and commitment to service excellence.
As part of its regional expansion, the organisation is setting up a new customer support team in Malaysia to service Indonesian- and Tagalog-speaking markets.

What you'll do
• Handle inbound customer calls, addressing product, billing, and general inquiries in a timely and professional manner.
• Provide clear and accurate information on products, services, and policies while maintaining high service standards.
• Resolve customer complaints and manage complex cases in accordance with established SOPs, escalating when required.
• Accurately document customer interactions within the CRM system.
• Collaborate with internal teams to ensure effective issue resolution and seamless service delivery.

What you'll need
• Fluency in English and either Tagalog or Bahasa Indonesia (spoken and written) for business communication.
• Open to Malaysian citizens, or candidates holding a valid Malaysia Spouse Visa or Residence Pass–Talent (RP-T).
• Prior experience in customer service or call centre environments is advantageous but not compulsory.
• Minimum SPM qualification (Diploma/Degree not required).
• Strong communication, problem-solving, and interpersonal skills.
• Comfortable working in a fast-paced environment with CRM tools and multitasking.
• Willingness to work shifts, including weekends and public holidays.

What you'll get in return
• Competitive basic salary
• Completion bonus.
• Medical claims and insurance coverage.
• Opportunity to gain regional exposure within a global organisation.

Working arrangement
• Fully work-from-office (Petaling Jaya).
• Shift-based schedule (rotates monthly).
• Required to work on weekends and public holidays based on roster.

What you need to do now
If you're interested in the role above, please forward an updated copy of your CV to Nik.Saffia@hays.com.my

Not quite what you're looking for? Drop me your resume and we’ll explore other suitable opportunities for you!

Know someone who would be a great fit? Refer your friend and stand a chance to win a RM500 gift voucher for every successful placement!

At Hays, we value diversity and are passionate about placing people in roles where they can thrive and succeed. We welcome applicants from all backgrounds.
Looking forward to hearing from you!