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MSP Service Desk Engineer

Your Next IT Challenge Starts Here: MSP Service Desk Engineer Wanted!
Your New Company
This company is an IT services provider, driven by a passion for helping businesses thrive through smart, reliable tech solutions. Their work is making a meaningful mark across the industry, earning trust with every project delivered.

Your New Role
  • Delivering advanced technical support to clients, troubleshooting and resolving complex IT issues.
  • Working closely with cross-functional teams to design, implement, and maintain IT infrastructure and systems.
  • Documenting and communicating technical solutions and processes.
  • Providing exceptional customer service and fostering lasting relationships with clients.
  • Continuously improving the company’s service delivery and actively seeking new opportunities for innovation.

What You’ll Need to Succeed
  • At least 5 years of experience in an IT support or service desk role, preferably in a managed service provider (MSP) environment.
  • Strong technical skills and hands-on experience with network administration, server management, and desktop support.
  • Exceptional at resolving complex IT challenges with precision, backed by strong analytical skills and the ability to communicate complex ideas with ease.
  • Relevant technical certifications (e.g., CompTIA A+, Network+, MCSA) are a plus.
  • Excellent proficiency in English (reading, writing, and speaking) is a must, as the role involves servicing both local and overseas clients.

What You’ll Get in Return
In return for your dedication and hard work, you’ll be rewarded with: -
  • Attractive Employee Incentive Scheme
  • Dynamic and supportive work environment
  • Training and development programme
  • Structured career growth opportunities

What You Need to Do Now
If you think this is you, what are you waiting for? Hit "apply now" for more details or a confidential discussion. Please contact Ler Xuen Law at Hays on +60 3-2779 5124 or email
LerXuen.Law@hays.com.my.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
Malaysia
Specialism
Technology
Ref:
1277956

Talk to a consultant

Talk to Ler Xuen Law, the specialist consultant managing this position, located in Sunway
Corporate Suite 19-01 at Sunway Resort Hotel,, Persiaran Lagoon,

Telephone: +60 3-2779 5124

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