Your new company

A reputable organisation within the insurance sector is looking to expand its operations team. The business is known for its structured environment, strong operational standards, and commitment to delivering high-quality service to its clients and partners.

Your new role

• Review and assess new insurance applications in line with internal guidelines, regulatory requirements, and agreed service standards, ensuring quality and turnaround expectations are met.
• Serve as a key point of support for Financial Consultants on new business–related queries and submissions.
• Manage appeal cases and matters escalated through the complaints process.
• Identify opportunities within the application workflow to enhance operational efficiency and improve the overall customer experience.
• Support the daily processing of new business submissions on an end‑to‑end basis, including proposal assessment, approval, issuance, NTU, CFI, and related activities.
• Proactively drive continuous improvement within your own area of expertise to remain aligned with evolving business needs.

What you'll need to succeed

• 2–4 years of experience in the insurance industry is required.

• Prior experience in New Business Admin will be an added advantage.

• Strong attention to detail and ability to manage high volumes of work

• Effective communication skills, especially in handling email correspondence

• A proactive and adaptable approach in a fast-paced environment

What you'll get in return

• Exposure to a structured and professional insurance operations environment
• Opportunities to build technical expertise in policy administration
• Involvement in process improvement and transformation initiatives
• A supportive team culture with opportunities for growth

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jiaqi.Wong@hays.com.my

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.