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Technical Support Advisor - Identity

Technical Support Assistant
Company
A global customer experience (CX) solutions and technology company is currently seeking an expert in Azure AD, MFA, and SSO, as well as familiar M365, to join the team as a Technical Support Advisor.

Technical Support Advisor - Identity
  • Possess deep technical expertise in at least one technical speciality and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
    Experience in the enterprise customer arena
  • Face-to-face customer engagement skills
    Excellent written, oral and presentation skills
  • Troubleshooting knowledge & skills
    Good understanding of ITIL/Service Management
    Passion for new innovative technology and driving customer transformation
  • Ability to deliver presentations and discuss complimentary products at a solutions level
  • Ability to handle customer critical issues and work in difficult situations

Specific job responsibilities:
  • Managing a cloud identity service that allows you to build applications your users and customers can sign in to using their Microsoft identities or social accounts. It authorises access to your own APIs or Microsoft APIs (like Microsoft Graph).
  • Ensuring the support for Authenticator and coming up with solutions

Mandatory skills:
  • Familiar with M365 environment
  • Adept Multi-Factor Authentication (MFA) and Single Sign-On (SSO)
  • Adept at Azure AD: Proficient in Azure Active Directory, including User Provisioning, Group Management, and Role-Based Access Control (RBAC)
  • Must be able to speak, read and write (Simplifed / Traditional Chinese) to support China / Taiwan market

If you are interested in exploring this opportunity, send your CV to Sarah.kaveen@hays.com.my now!

Summary

Job Type
Permanent
Industry
Engineering
Location
Malaysia
Specialism
Manufacturing and Operations
Pay
Career Progression
Ref:
1276510

Talk to a consultant

Talk to Samantha Kok, the specialist consultant managing this position, located in Sunway
Corporate Suite 19-01 at Sunway Resort Hotel,, Persiaran Lagoon,

Telephone: +60378906342

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