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Technical Support Advisor - Intune

Technical Support Assistant - Intune
Company
A global chemical manufacturing company is currently seeking an expert of Azure AD, MFA, and SSO, as well as familiar M365 to join the team as a Technical Support Advisor.

Technical Support Advisor - Intune
  • Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
  • Experience in the enterprise customer arena
  • Face-to-face customer engagement skills
  • Troubleshooting knowledge & skills
  • Good understanding of ITIL/Service Management
  • Passion for new innovative technology and drive customer transformation
  • Ability to deliver presentations and discuss complimentary products at a solutions level
  • Ability to handle customer critical issues and work in difficult situations

Specific job responsibilities:
  • Managing the different devices that access organization resources.
  • Manages user access to organizational resources and simplifies app and device management across your many devices, including mobile devices, desktop computers, and virtual endpoints.
Mandatory skillets:
  • Basic knowledge of MDM, MAM. Azure AD
  • Understanding Windows Server/Clients. Android, IOS
  • Knowledge of Active Directory (Entra ID), Autopilot
  • Understanding of basic troubleshooting and diagnostic tools like EventViewer, Task manager and command line tools
  • Basic Knowledge and understanding on DNS , DHCP and basic TCP/IP communication
  • Able to write, speak and read Chinese
If you are interested to explore this opportunity, send your CV to sarah.kaveen@hays.com.my now!

Summary

Job Type
Permanent
Industry
Engineering
Location
Malaysia
Specialism
Technology
Pay
Career progression
Ref:
1276512

Talk to a consultant

Talk to Samantha Kok, the specialist consultant managing this position, located in Sunway
Corporate Suite 19-01 at Sunway Resort Hotel,, Persiaran Lagoon,

Telephone: +60 3-5870 5000

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