• Job TypePermanent
• Pay
• Reference2617439

Candidate ID: 2617439

The candidate was previously the Regional Service Delivery Manager at a global technology solutions company, overseeing multiple markets and managing a team of 11 (Technical Service Manager, Planner, Technical Supervisors and Engineers) to deliver consistent, high-quality service standards. They were recruited into the role to lead a transformation initiative, streamline service operations, and enhance regional performance. In this capacity, they managed end-to-end service delivery, including strategic planning, resource optimisation, and stakeholder engagement.

Prior to this role, the candidate held senior positions in service and operations management within leading organisations across industrial printing, consumer electronics, power tools, and commercial cleaning solutions. They partnered with diverse business units to implement service frameworks, improve operational workflows, and ensure compliance with stringent SLAs and KPIs, driving measurable improvements in efficiency and customer satisfaction.

The candidate is a strategic and results-driven service delivery leader with extensive experience managing regional operations and complex technical environments. With proven success in transforming service models, fostering high-performance cultures, and implementing data-driven improvements, they are recognised for aligning service strategies with business objectives and delivering operational excellence.

Passionate about building agile teams and strong stakeholder relationships, the candidate seeks opportunities to leverage their expertise in service delivery and operational leadership to drive scalable growth and long-term success.

Notice Period: Immediately Available

Last drawn salary: RM15,000 [basic] + RM2,250 [fixed allowance]

Expected salary: RM17,000 [basic]