Shared services talent drives operational excellence
We help you build teams that scale and perform

Malaysia: A Strategic Hub for SSC & GBS Operations

Malaysia continues to strengthen its position as one of the most attractive locations in the region for Shared Services Centres (SSC) and Global Business Services (GBS) operations. Organisations are increasingly choosing Malaysia not only for its competitive cost base, but also for strong government support and a well-established shared services ecosystem.

Targeted incentive structures for high-value service functions make it easier for companies to centralise regional operations, while policies supporting inbound investment help reduce operational risk and encourage long-term commitment. Malaysia’s talent landscape is another key advantage—its skilled, multilingual workforce, combined with well-developed infrastructure in hubs such as Kuala Lumpur and Penang, creates an ideal environment for SSCs requiring both scale and capability. Ongoing investments in digitalisation and service sector growth further reinforce the country’s appeal for organisations building future-ready operations.

Our Track Record in Shared Services Growth

Hays has played an active role in the growth of the SSC and GBS sector for over a decade, partnering with organisations across industries including banking and financial services, insurance, manufacturing, technology, pharmaceuticals and life sciences, energy, retail, and professional services.

We have supported the establishment of more than 50 centres and the expansion of over 100 others across the region. This experience gives us deep insight into how shared services models evolve, the skills required at different stages of maturity, and the workforce strategies that drive sustainable performance.

Specialist Recruitment Expertise Across Functions

Our SSC recruitment capability is powered by a team of over 30 specialist consultants focused exclusively on shared services hiring. We support core functions including Finance, Banking, Insurance, Supply Chain & Procurement, Technology, HR, Legal, and Life Sciences.

In addition, our dedicated foreign languages recruitment team enables us to support multilingual hiring needs for regional and global service delivery. This focused approach allows us to deliver strong outcomes, including fill rates above 40% for contingent roles and 100% fill rates for exclusive mandates where clients partner with us on a sole agency basis.

Beyond Hiring: Strategic Workforce Partnership

Beyond recruitment, we provide strategic support across workforce planning, organisational design, market insights, and salary benchmarking—helping organisations build teams that perform today and are ready for the future.

Partner with Hays

For organisations looking to set up, expand, or transform their SSC or GBS operations, Hays offers an end-to-end partnership combining market insight, specialist expertise, and on-the-ground capability.

Whether you are developing a hiring roadmap, scaling specialist functions, or refining your long-term talent strategy, we are ready to support every stage of your journey. We look forward to partnering with you to build a centre that delivers strong performance, long-term value, and operational excellence.