Jobs & employment blogs

  Customer satisfaction has always been important for businesses. But in a world of social media and online reviews, it’s more vital than ever before for organisations to make each interaction positive. For the latest issue of the Hays Journal, we spoke to global experts to discuss how this can be embedded in the culture of a business. Top down encouragement   It may sound...

How can leaders keep a strong company culture alive in a hybrid working world? For expert insights and advice on building and nurturing company culture in the new era of work, watch our live event featuring our Group Head of People and Culture, Sandra Henke and Valerie Hughes-D’Aeth, Chair of the Board of Trustees at CIPD.     Related Blogs HOW TO IMPROVE THE...

  None of us asked for the iPhone. Just 20 years ago, we were all happy using our mobile phones simply to make calls and send text messages, blissfully unaware of their untapped potential. Fast forward to the present day, and the smartphone is now integral to the functioning of our day-to-day lives. Apple did what all long-standing, successful businesses should do: they anticipated...

    Pandemic has driven demand for digital and technology talent globally in 2020.  Here’s how businesses can stand out in a competitive market. Demand for technology talent has evolved rapidly since the start of the pandemic. At first, there was a hugely increased demand for candidates that could enable remote working – people with cloud-based skills that could deploy...

  We all strive to deliver the best possible experience and service to each of our customer groups. Artificial intelligence (AI) is developing as a method in increasing the efficiency of providing that experience, but in doing so it also requires data to inform machine learning. How do we demonstrate the value of AI, so that people are comfortable to share richer data? What are the...

Most organisations have a group of senior high potentials – the people who appear in the exec level succession plan and are considered ready (or nearly ready) to move into top roles. They’re a really important group with huge amounts of intellectual, social and cultural capital within the business. The challenge? This group needs to be retained, kept highly engaged and performing – but they...

  As the world of work continues to evolve, many professionals are reflecting on what they truly want from their careers, striving to find a sense of meaning and purpose in their everyday working lives. So today, we’re joined by Shannon Houde, Founder and Managing Director of Walk of Life Coaching, Certified Executive Coach and Author of the book Good Work, which...

  Have you ever noticed how many of the metaphors of talent are linked to water? We’ve had talent pools, talent pipelines, talent flow, talent leakage, talent waves… and I’d like to now add another, the talent puddle. I was recently having a conversation with an HR Director in a global tech business. She was bemoaning the limited supply of talent in her business, saying that...

  The pandemic has upended our working world, impacting labour markets and the expectations professionals have around work – therefore, in order to attract the best talent, the style and tone of your organisation’s job adverts may need to change. For example, to reach relevant job seekers and rank well on search engines, job adverts must include keywords – such as key industry...

  It’s safe to say that the pandemic has thrown talent planning in the air. With increased uncertainty, it is tempting for organisations to focus all efforts on the immediate talent challenges – how to manage remote working and how to create as much job security as possible. These are all important, but we also need to be keeping an eye on the future. We need to be exploring the...