Leveraging generative AI could boost productivity

The impact of ChatGPT, and other generative AI technologies, on the world of work has become a hotly contested topic globally, but Hays, the world’s leading specialist in workforce solutions and recruitment, sees an opportunity to leverage the technologies to help boost productivity in the workplace.

An increasing number of people expect AI to change the way we work in the future. In a recent LinkedIn poll conducted by Hays, 77% of respondents (over 38,000 respondents in total) said they believe that AI will change the way we work in the future, and 69% of respondents said they expect AI to replace human work in certain job roles.

Over 40% of respondents also said that they have used the tool in their work, highlighting its growing popularity and prevalence.

While it is increasingly clear generative AI has the capabilities to efficiently complete repetitive or ‘template’ tasks, it has several limitations when it comes to human skills. Instead of seeing ChatGPT as a replacement, Hays is encouraging employers to consider how technologies can be embedded to free up colleagues who possess more complex skills – those which AI cannot replicate and are hard to come by in a skills short market.

A recent survey carried out by Hays Asia found that, of over 10,000 employers and professionals asked, 94% in Malaysia believed that they would face a lack of talent in 2023. Roles within specialisms such as Engineering and Technology are particularly challenging to fill, given the constantly evolving nature of the skills required.

Steve Weston, Hays Chief Information Officer, said:

“Generative AI is certainly transforming the way we work, and chances are a lot of white-collar professionals have already come across it in their industry or role. However, used in the right way and remaining mindful of its limitations, we are confident that it can increase productivity which will allow both individuals to futureproof their career by focusing on the skills that matter, and businesses facing ongoing global talent shortages.”

In a recent blog, Travis O’Rourke, President of Hays Canada, provides tips for how generative AI can be integrated into the day-to-day workplace:

  1. Think about what you need it for: which tasks within your role could be automated, and could you use it as a research tool?
  2. Add the right plugins: how can you use the tool to save you time and provide useful assets and insights.
  3. Get your prompts right: while you don’t need specialist skills to get started, there is a host of information available to help coax the most useful content from these tools.
  4. Optimise your input: when using tools for fact-finding, double-check the results it provides, and consider rewriting outputs to ensure it fits your tone of voice.
  5. Stay up to date on trends: generative AI is evolving constantly, so it is important to be able to use them properly.
About Hays Malaysia
Agensi Pekerjaan Hays (Malaysia) Sdn Bhd ("Hays Malaysia") is one of the leading specialist recruitment companies in Malaysia in recruiting qualified, professional and skilled people across a wide range of industries and professions. We provide mid to senior level recruitment services across both finance and commerce industries. We have become known as the experts in sourcing regional and global candidates, as well as returning Malaysians.
Hays has been in Malaysia since 2012 and boasts a track record of success and growth, with two operating offices located in KLCC and Sunway. At Hays in Malaysia, we operate across the private and public sector, dealing in permanent positions in the following specialisms: Accountancy & Finance, Banking & Financial Services, Construction, Engineering, Human Resources, Insurance, Legal, Life Sciences, Manufacturing & Operations, Marketing & Digital, Procurement, Supply Chain, Sales and Technology.

About Hays
Hays plc (the "Group") is the world leading specialist in recruitment and workforce solutions, such as RPO and MSP. The Group is the expert at recruiting qualified, professional and skilled people worldwide, being the market leader in the UK and Australia and one of the market leaders in Continental Europe, Latin America and Asia. The Group operates across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. As at 31 December 2021 the Group employed c.12,100 staff operating from 254 offices. For the year ended 30 June 2021:

– the Group reported net fees of £918.1 million and operating profit of £95.1 million;

– the Group placed around 60,000 candidates into permanent jobs and around 220,000 people into temporary roles;

– 17% of Group net fees were generated in Australia & New Zealand, 27% in Germany, 22% in United Kingdom & Ireland and 34% in Rest of World (RoW);

– the temporary placement business represented 61% of net fees and the permanent placement business represented 39% of net fees;

– Technology is the Group’s largest specialism, with 26% of net fees, while Accountancy & Finance (14%) and Construction & Property (12%), are the next largest